Customer reviews from greenworkstools.com
Greenworks - 60V 21" Brushless Self-Propelled Battery Powered Lawn Mower + (2) 4.0Ah Batteries and Dual Port Charger - Green
Average customer rating
4.6
(1,394 Reviews)
Rating breakdown 1,394 reviews
5 Stars
1,094
4 Stars
201
3 Stars
31
2 Stars
23
1 Star
45
94%of customers recommend this product.
(
1,126 out of
1,194)
Customer Reviews for Greenworks - 60V 21" Brushless Self-Propelled Battery Powered Lawn Mower + (2) 4.0Ah Batteries and Dual Port Charger - Green
Customer Rating
5
No smells from fumes
on May 17, 2023
Posted by: Old man #67
from Burlington, Kentucky 41005-9584
Gender:Male
I am still learning to get the best out of this mower. It cuts great on high settings and you don't rarely need turbo power. I only use the self propel when I need to .You have plenty of options with this mower, mulch, side discharge or bagging. It has lots of safety features such as no rollback when the wheels are disengaged and a safety plug for the batteries. The battery charger is awesome as after the batteries are charged it shuts itself down.
Pros: Convenient, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Blade Adapter
on May 17, 2023
Posted by: Darkrider
from CT USA
Gender:Male
There is no blade Adapters available. when the cheap plastic part shears it leaves you a broken piece of junk. If the part was available it could be a good mower. I had it for two years now. It broke after the first month from hitting a small stick in the lawn. been sitting there ever since. Back to gas, so much for going green.
Pros: Quiet
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, May 18, 2023
Hello Darkrider,
Thank you for sharing your experience with this lawn mower. We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve moving forward. We are sorry to hear that the unit has not fully met your expectations. To appropriately address your concerns with one of our product specialists, please please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call Greenworks Pro toll-free helpline at 1-855-345-3934.
Thank you for sharing your experience with this lawn mower. We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve moving forward. We are sorry to hear that the unit has not fully met your expectations. To appropriately address your concerns with one of our product specialists, please please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call Greenworks Pro toll-free helpline at 1-855-345-3934.
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Great tool, however the batteries are bad quality
on May 15, 2023
Posted by: Dd28001
from Albemarle, NC
Gender:Female
Greenworks blocked me from commenting on their FB posts.
I love the mower, but the batteries are crap. I have the 21 inch brushless mower 60 volts. My brand new battery lasted for 1.5 hrs of mowing in June 2022, by August 2022 it took hours to fully charge and only lasted 20 minutes.
So all I have said is buy twice the chargers and 3 times the batteries. Until the company starts making better quality batteries to match their mowers
They blocked me, so I guess that means they have no plans of getting higher quality batteries
I love the mower but the batteries poor quality ruins it
I love the mower, but the batteries are crap. I have the 21 inch brushless mower 60 volts. My brand new battery lasted for 1.5 hrs of mowing in June 2022, by August 2022 it took hours to fully charge and only lasted 20 minutes.
So all I have said is buy twice the chargers and 3 times the batteries. Until the company starts making better quality batteries to match their mowers
They blocked me, so I guess that means they have no plans of getting higher quality batteries
I love the mower but the batteries poor quality ruins it
Pros: Convenient, Easy to Use, Quiet, Environmentally Safe
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
60v mower not what I expected
on May 12, 2023
Posted by: T in Texas
from Austin Texas
Gender:Male
I was on the fence about a new mower because my gas mower was 12 years old and needed updating. So I pulled trigger on electric. After approx 2 years of once or twice a month mows, I can say the only thing I like about this mower is the led lights Amd the metal deck. That’s it. It takes twice as long to mow because I have to go back over it to get it looking good. And one of the batteries was drained after 5 minutes of mowing. Although they are sending new battery. But I will be going back to gas. Just more reliable and has more torques. Plus gas cuts right the first time. For the price of this unit, you would think it would be bulletproof but it has its issues.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, May 16, 2023
Hello T in Texas,
Thank you for your review. Sorry to hear that you are having an issue with our product. We see that you have been in contact with Greenworks customer experience team, and we are happy they were able to support you with this warranty claim. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. We really appreciate you letting us know and apologize for your experience.
We look forward to your follow up post!
Thank you for your review. Sorry to hear that you are having an issue with our product. We see that you have been in contact with Greenworks customer experience team, and we are happy they were able to support you with this warranty claim. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. We really appreciate you letting us know and apologize for your experience.
We look forward to your follow up post!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
No replacement high lift blade available
on April 27, 2023
Posted by: CMPjr
from CT
Gender:Male
I have had this lawnmower for 2 years and while mechanically it works fine, the standard blade that comes mounted on the mower is pretty useless at picking up any type of leaves. The high lift blade that comes with the mower is needed to pick up the leaves and use of turbo mode which eats battery life real quick, not an issue if you have multiple batteries like I do. What’s amazing, while they include the high lift blade with the mower, they don’t offer a replacement, and have no idea where to get one. If you are just cutting grass and mulching and you keep your grass short you may be ok, otherwise look elsewhere for a mower if you like to bag and leave your lawn a little higher. If the high lift blade was available for replacement I would say this mower would be a good buy.
Pros: Durable
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, April 28, 2023
Hello CMPjr,
Thank you for your review. We are so sorry to learn of this situation that has left you with a poor customer service experience. This is certainly not an experience we want you our valued customers to have to go through. We are sorry to hear part #[R0201875-00] from the manual is not available currently. There are other options available for replacing the high-lift blade. Please contact us through chat on https://www.greenworkstools.com / or by phone at 1-888-909-6757.
Thank you for your review. We are so sorry to learn of this situation that has left you with a poor customer service experience. This is certainly not an experience we want you our valued customers to have to go through. We are sorry to hear part #[R0201875-00] from the manual is not available currently. There are other options available for replacing the high-lift blade. Please contact us through chat on https://www.greenworkstools.com / or by phone at 1-888-909-6757.
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Great mower
on April 25, 2023
Posted by: Junkhead
from Burlington, Kentucky 41005-9584
Gender:Male
This is exactly what I wanted in a mower. Always starts and no oil or gas to worry about. It's very quiet and the tires won't go flat. It's heavy as it has a steel deck which is awesome. It does have some things that need improvement, self propelled speed switch sometimes moves on it's own. And the wheels are slow to disengage.
Pros: Quiet, Environmentally Safe, Effective
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Tallen
Verified Purchase:Yes
[This review was collected as part of a promotion.] The mover cuts great, very easy to operate, and we only use 1 of the 2 batteries for our lawn on .25 acres.
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Easy to assembly and worked great
on April 15, 2023
Posted by: T_R_A
from Tigard, Oregon
Gender:Male
Just received it at at 2:30pm charged the battery while assembling the handle and reading the instructions. Done with the yard about 1 hour before the rain comes in. Some of the parts around the handle feels like it could break easy. Only had one fully charged battery and hardly use any of it. It only takes about 30 minutes to mow my yard. The grass was tall or the first mow of the spring after all the rains. Love the way it folds up and stores. I will see how the plastic parts hold up over time.
Pros: Convenient, Easy to Use, Quiet
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com