Customer reviews from greenworkstools.com
Greenworks - 60V 21" Brushless Self-Propelled Battery Powered Lawn Mower + (2) 4.0Ah Batteries and Dual Port Charger - Green
Average customer rating
4.6
(3,609 Reviews)
Rating breakdown 3,609 reviews
5 Stars
2,792
4 Stars
519
3 Stars
112
2 Stars
64
1 Star
122
94%of customers recommend this product.
(
2,862 out of
3,051)
Customer Reviews for Greenworks - 60V 21" Brushless Self-Propelled Battery Powered Lawn Mower + (2) 4.0Ah Batteries and Dual Port Charger - Green
Customer Rating
1
damaged
on August 13, 2020
Posted by: Ush1012
My mower came in horrible condition and was damaged. I was told 10-15 buisness days for my replacement and have waited over 20 and was told to wait another 7-10! Horrible service! I don't care how good your products are you have terrible service and are not worth purchasing!!!!
No, I would not recommend this to a friend.
Response from greenworkstools.comBy GreenWorks Tools, GreenWorks Customer Care, August 13, 2020
Hello Ush1012,
Thank you for your feedback and taking the time to voice your concerns. We are very sorry for the delay at this time our shipping partners are unfortunately delayed due to unusually high volume. We thank you for your patience and will continue to proactively improve our processes, so that you can receive your replacement as soon as possible.
Thank you for your feedback and taking the time to voice your concerns. We are very sorry for the delay at this time our shipping partners are unfortunately delayed due to unusually high volume. We thank you for your patience and will continue to proactively improve our processes, so that you can receive your replacement as soon as possible.
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from Minnesota
Gender:Male
Verified Purchase:Yes
Overall like the machine, its quiet, easy to operate and the self propelled is better than my gas mower was especially for hills, vertical storage is a plus and able to mow my lawn on one charge/one battery, small city lot with walk out basement any bigger and would have to use second battery. Some down sides, blade doesn't fill the actually mower deck so if not careful get stripes of lawn that aren't mowed, when stopping self propelled having to push forward before can pull it backwards, and battery level doesn't seem to be very accurate on the handle as it will say empty but the mower continues to run. Overall I am happy with the mower but feel like some improvements could be made.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Good mower but damaged upon arrival
on August 12, 2020
Posted by: Joey S
from Houston
Gender:Male
I just moved into a house and needed a mower. After reading reviews I decided on Greenworks. The unit arrived with the box heavily damaged, and there was a broken plastic piece that I couldn’t figure out what it went to at the time. After mowing two times I have since found that the plastic cover on the inside of the wheel is what was damaged in the box. If Greenworks makes this right I will be happy to adjust this review.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks Tools, Greenworks Customer Care, August 12, 2020
Hello Joey S,
Thank you for your review. We are very sorry to hear about your experience with your recent purchase. This is certainly concerning and Greenworks takes issues like these very seriously. This is something we would never want any of our customers to encounter. Please note that this product carries a 4-year warranty from the date of purchase. Please contact us at 1-888-909-6757 (1-888-90WORKS) or by email on info@greenworkstools.com so we may assist you.
Thank you for your review. We are very sorry to hear about your experience with your recent purchase. This is certainly concerning and Greenworks takes issues like these very seriously. This is something we would never want any of our customers to encounter. Please note that this product carries a 4-year warranty from the date of purchase. Please contact us at 1-888-909-6757 (1-888-90WORKS) or by email on info@greenworkstools.com so we may assist you.
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from Saint Louis, MO
Gender:Female
Verified Purchase:Yes
I love this mower. It is quiet and doesn't use gas! The self-propelled works great and I can maneuver this mower easily because it weighs 71 pounds. I use the mulching feature and have the deck height set high because I don't want to bag or water my lawn... and my lawn looks great after mowing with the 21". Love it!!!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Cuts grass
on August 11, 2020
Posted by: TubaStallion
from Oklahoma
Gender:Male
Purchased a little more than a month ago for personal use. Much less maintenance and hassle than the gas mowers I use to use at my former lawn care job. Cuts grass long enough to do 2 passes and baggings.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
Verified Purchase:Yes
I’m very pleased with this mower. It’s light weight and I don’t get as tired as I did with my old gas mower. Just push a button and go.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Takes care of a half acre lawn
on August 11, 2020
Posted by: Jayly12
from Westchester, New York
Bought this to take over lawn mowing thanks to the Covid19 stay at home order. Picked this as I have a snow thrower that uses the same battery. Works great and finishes the job faster than I expected, with the self propelled feature. Only complaint is one battery isn't enough in one go and I bought a second battery which solved the problem.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Need to return!!!
on August 11, 2020
Posted by: Justin33
Used for a couple of times. It stopped working for some reason. Likely the battery issue. If you want talk to them, be prepared to wait for a whole day as right now I am in queue of 170 people!! So frustrating. Worst buying experience ever.
No, I would not recommend this to a friend.
Written by a customer while visiting greenworkstools.com