Customer reviews from greenworkstools.com
Greenworks - 60V 21" Brushless Self-Propelled Battery Powered Lawn Mower + (2) 4.0Ah Batteries and Dual Port Charger - Green
Average customer rating
4.6
(1,394 Reviews)
Rating breakdown 1,394 reviews
5 Stars
1,094
4 Stars
201
3 Stars
31
2 Stars
23
1 Star
45
94%of customers recommend this product.
(
1,126 out of
1,194)
Customer Reviews for Greenworks - 60V 21" Brushless Self-Propelled Battery Powered Lawn Mower + (2) 4.0Ah Batteries and Dual Port Charger - Green
Customer Rating
5
Love this mower!
on August 5, 2023
Posted by: no mow gas
from Florida
Gender:Male
I bought this mower about two months ago and have been mowing twice a week in Florida and I have had no issues. I have a quarter acre lot and I use about 3/4 of 1 battery to double cut my yard. The cut is very good and it is comparable to my gas mower. The only downside is that when you use the self-propelled function and you stop you cannot immediately back up as it seems to stay in gear. If I move if forward a foot or so then I can back it up but that may just be me getting used to this machine. Outside of that, I find this to be an excellent mower and a great value for the money. I also find the build quality to be excellent and the Turbo option is very useful for mowing through some very thick St.Augstine grass.
Pros: Durable, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Not Powerful Enough
on August 3, 2023
Posted by: mohner23
from Dallas, TX
Gender:Male
I wanted so badly to like this lawnmower since I already have the Blower and Weedeater and love them. This summer I finally made the switch to the electric lawnmower with high hopes, but have been disappointed. I had new Zoysia sod laid back in March/April and it has been growing very well, enough where I have to mow twice a week. However, even with raising the deck, the lawn mower still gets caught up and shuts off. I've tried bagging, mulching and exiting and I have the same problem. Super frustrating as I've never had this issue with my gas mowers. Regret.
Pros: Easy to Use, Quiet
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, August 4, 2023
Hello mohner23,
Sorry to hear about this experience! Our units are designed to be used with common grass types found in North America such as zoysia. It sounds like you will need to contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution.
Sorry to hear about this experience! Our units are designed to be used with common grass types found in North America such as zoysia. It sounds like you will need to contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
This company does not listen to customers
on August 2, 2023
Posted by: ii50
from utah
Gender:Female
I bought a self-propelled model and the self-propel didn't work. Greenworks will not take my lawnmower back but want to send me another one, minus the batteries and charger, which is the whole cost of the mower. I requested to return the batteries I had to them, but they don't listen and want to send me another lawn mower. Now I'm stuck with a non-functioning lawn mower in my garage that I will have to pay to have taken to the landfill, along with 2 giant boxes to dispose of. I am 73 years old and don't want to deal with any of these issues. I don't know why their customer service does not listen to me and do what is right. I am very disappointed in this experience. They told me it's not returnable because I used it for 5 minutes. What kind of warranty is that?
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, August 3, 2023
Dear ii50,
Thank you for taking the time to voice your concerns! Thank you for your feedback. We are sorry to hear that you have experienced an issue with this product and that you were unsatisfied with the customer service experience that you had. There are some points that you have mentioned that we would like to address.
Firstly, we only accept returns and refunds for new and unused products, in original packaging. All returns must be in the original packaging and contain all original components. Without all the original components, including manuals, nuts, and bolts etc., the return will not be accepted. This information can be found under our return policy. We have shared a direct link to our Return and Warranty Policy for your reference.
https://www.greenworkstools.com/pages/return-policy
Secondly, we see that you have been in touch and our Experience team have replaced the unit with a tool only version (battery and charger not included) as the issue was with the lawn mower and not the battery or charger. This unit includes a 4-year repair warranty only. In some cases, when a product is damaged or defective, we will arrange to have the unit picked up and returned to our warehouse (at not cost to the customer) so that the issue(s) can be diagnosed, and improvements can be made for moving forward. At this time this was not the case for your issue.
Nonetheless, we hope this explanation helps clarify the reason for the responses you received, as it is, we genuinely hope that this experience does not turn you away from Greenworks for good, and if you have any future questions or comments, please feel welcome to reach out to us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. We'll always do what we can to help!
Thank you for taking the time to voice your concerns! Thank you for your feedback. We are sorry to hear that you have experienced an issue with this product and that you were unsatisfied with the customer service experience that you had. There are some points that you have mentioned that we would like to address.
Firstly, we only accept returns and refunds for new and unused products, in original packaging. All returns must be in the original packaging and contain all original components. Without all the original components, including manuals, nuts, and bolts etc., the return will not be accepted. This information can be found under our return policy. We have shared a direct link to our Return and Warranty Policy for your reference.
https://www.greenworkstools.com/pages/return-policy
Secondly, we see that you have been in touch and our Experience team have replaced the unit with a tool only version (battery and charger not included) as the issue was with the lawn mower and not the battery or charger. This unit includes a 4-year repair warranty only. In some cases, when a product is damaged or defective, we will arrange to have the unit picked up and returned to our warehouse (at not cost to the customer) so that the issue(s) can be diagnosed, and improvements can be made for moving forward. At this time this was not the case for your issue.
Nonetheless, we hope this explanation helps clarify the reason for the responses you received, as it is, we genuinely hope that this experience does not turn you away from Greenworks for good, and if you have any future questions or comments, please feel welcome to reach out to us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. We'll always do what we can to help!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
features it doesn't have
on July 23, 2023
Posted by: TERNEAL
Gender:Male
I love this mower for the features it doesn't have: no gas tank, no oil, no spark plug, no carburetor, no pull rope.
As far as I can tell it is maintenance free, except for cleaning. No waiting for engine to cool before cleaning with hose. Just flip it over in any position to hose down without any fluid leakage.
Has more power than my Honda GSV 190 mower. With self propulsion at full speed, you would almost have to jog to keep up.
The only adjustment is the very easy height adjustment that is done with one for all four wheels.
After using this mower, I would never consider going back to gasoline engine.
BUY IT
As far as I can tell it is maintenance free, except for cleaning. No waiting for engine to cool before cleaning with hose. Just flip it over in any position to hose down without any fluid leakage.
Has more power than my Honda GSV 190 mower. With self propulsion at full speed, you would almost have to jog to keep up.
The only adjustment is the very easy height adjustment that is done with one for all four wheels.
After using this mower, I would never consider going back to gasoline engine.
BUY IT
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
misrepresented
on July 11, 2023
Posted by: jim99
from philadelphia, Pa
Gender:Male
This is the middle of my third season with the pro 60 volt, 21 inch mower. I actually stopped in the middle of mowing to write this because it is so aggravating. I like the convenience of the electric mower. I already had the 60v string trimmer and the 60v leaf blower which influenced me to buy the Greenworks mower. Both of those tools are great. The mower however, has some issues. The first one I encountered was the height adjuster not holding. I tried, unsuccessfully, to secure it but now I just keep checking that it hasn't dropped because it scalps the lawn badly when that happens (more than once a season). The really stupid problem though, is they put a 21 inch deck on a 20 inch cut. I.E. the deck is too wide for the blade. All this does is make it impossible to get close to obstacles. The funny/deceitful part is they boast in big bold letters; "21 inch deck"! I guess they think no one will ever notice that it's really a 20 inch mower. False advertising?
Pros: Convenient, Quiet, Durable
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, July 14, 2023
Hello jim99,
Sorry to hear about this experience! It sounds like you will need to contact us directly some further information would be required to be better assist please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We would like the opportunity to speak with you to see if we can find a solution.
Sorry to hear about this experience! It sounds like you will need to contact us directly some further information would be required to be better assist please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We would like the opportunity to speak with you to see if we can find a solution.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
TERRIBLE
on July 9, 2023
Posted by: BOBS 1234
from 30066
Gender:Male
I HAVE ALL THE 2 STROKE REPLACEMENTS THAT GREEWORKS OFFERS AND THEY ARE AWESOME.
THIS MOWER IS MORE WORK THAN GAS. IT'S INCREDIBALLY HARD TO USE AND DOES NOT CUT WELL. BEST OF LUCK TURNING AROUND.
THIS MOWER IS MORE WORK THAN GAS. IT'S INCREDIBALLY HARD TO USE AND DOES NOT CUT WELL. BEST OF LUCK TURNING AROUND.
Pros: Quiet
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks , July 10, 2023
Hello BOB 1234,
Customer feedback is so very important to us when it comes to designing our products for current or future customer needs. We will take your feedback and share with the relevant Greenworks team. Please don't hesitate to reach out to Greenworks with any further questions or warranty needs. We can be reached directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can help walk you through some troubleshooting suggest to make the use of this lawn mower a better one!
Customer feedback is so very important to us when it comes to designing our products for current or future customer needs. We will take your feedback and share with the relevant Greenworks team. Please don't hesitate to reach out to Greenworks with any further questions or warranty needs. We can be reached directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can help walk you through some troubleshooting suggest to make the use of this lawn mower a better one!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Awesome mower
on July 8, 2023
Posted by: Chrisk79
from North Tonawanda, NY
Gender:Male
I bought this mower after going through several gas mowers over the years. My first cut went great! I have been short on time the last few weeks and my back lawn got out of control. It was about 15-18 inches tall. It is also very thick and my gas mower always bogs down and stalls out. This happens no matter how often I cut it. The green works pro 60 volt went through it no problem! I set it on the highest setting and went to town. This machine didn't bog down once. After one mowing the first battery had 1 bar left. I lowered it to the middle height and mowed it again. Again this time no bogging down. It cut it like a champ. Once I finished cutting it the second time I had half of the charge left in the second battery. Total mow time was about 50 minutes. I am seriously impressed with this mower. Time will tell how it holds up but so far I love it. Great product so far.
Pros: Easy to Use, Quiet, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Kenneth K
from Boston, Ma
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Best mower I have ever used. I only require one 60V of the two I received to do my yard. It's quiet, powerful, cuts cleanly, offers a much or bag option, and folds up neatly after use.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com