Customer reviews from greenworkstools.com
Greenworks - 60V 21" Brushless Self-Propelled Battery Powered Lawn Mower + (2) 4.0Ah Batteries & Dual Port Charger - Green
Average customer rating
4.6
(1,336 Reviews)
Rating breakdown 1,336 reviews
5 Stars
1,043
4 Stars
195
3 Stars
31
2 Stars
22
1 Star
45
94%of customers recommend this product.
(
1,078 out of
1,145)
Customer Reviews for Greenworks - 60V 21" Brushless Self-Propelled Battery Powered Lawn Mower + (2) 4.0Ah Batteries & Dual Port Charger - Green
Posted by: Ozzy
from Wisconsin
Verified Purchase:Yes
Overall I love this mower. Quiet, yet powerful. Batteries last more than long enough to get my yard done--twice. My only complaint is that after you disengage the self propelled feature it takes a second or two for the wheels to unlock and run free. So when you need to pull the mower backwards you have to hesitate before you can continue. If not for this it's a 5 out of 5 all day long. With it I give it a 4, it's not a deal breaker, but it is an inconvenience.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Thomas Verner
from Texas
Gender:Male
Verified Purchase:Yes
Well made product that easily handles my 1/2 acre lawn in two 45 to 50 minute mowings. My only suggestion is to change the self-propel feature to drive the front wheels instead of the rear. It would make mowing around trees and sharp curves much easier without having to quickly dance through the turns or disconnect the feature during the process.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Customer Support - No response
on September 2, 2022
Posted by: BDL2987
from Columbia, SC
Pro 60V 4/0Ah battery does not charge (red blinking light), only 6 months old. Unfortunately, Customer Support does not answer but in a continuous (+1 hour) of "please stay on the line for the next representative." 4-yr warrant on battery, but I don't have 4 years to stay on the line for customer support.
Response from greenworkstools.comBy Greenworks, Customer Care, September 6, 2022
Hello BDL2987
We apologize for the existing wait times. Our team is working diligently to be in contact with each waiting customer as quickly as we can while giving each person the attention they deserve. Unfortunately, we understand this is not ideal, but we want to be clear that this is not a normal experience for Greenworks. When the battery is inserted, the light should begin flashing green to indicate the battery is charging. If this light is not igniting or is flashing red, this may indicate an issue and we would be interested in hearing more about this. We invite you to contact Greenworks Pro toll-free helpline at 1-855-345-3934. ). All we ask for your patience during these busy times and is that you have access to the unit, battery, and charger so that we can complete troubleshooting with you and gather the necessary unit information.
We apologize for the existing wait times. Our team is working diligently to be in contact with each waiting customer as quickly as we can while giving each person the attention they deserve. Unfortunately, we understand this is not ideal, but we want to be clear that this is not a normal experience for Greenworks. When the battery is inserted, the light should begin flashing green to indicate the battery is charging. If this light is not igniting or is flashing red, this may indicate an issue and we would be interested in hearing more about this. We invite you to contact Greenworks Pro toll-free helpline at 1-855-345-3934. ). All we ask for your patience during these busy times and is that you have access to the unit, battery, and charger so that we can complete troubleshooting with you and gather the necessary unit information.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Worst lawn mower I ever had
on August 10, 2023
Posted by: Salinas
from Omaha, Nebraska
Gender:Female
Battery take too long to charge; takes me 3 days to cut my small yard; have to cut the front one day the next day half of backyard and the third day finally finish. This is with an extra battery I bought separately!!!! This lawn mower is very frustrating in the fact that you are not able to mow your yard in one day!!!!
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, August 14, 2023
Hello Salinas,
We're sorry to hear that you are not fully satisfied with your current run time. It is important to recognize that the run time depends on the load acting against the unit and fluctuates depending on the height setting, the terrain, grass height, type of grass, whether you are mulching, operator technique, etc. - there are so many factors to consider. The harder the unit must work, the quicker the battery charge will drain. Here are a few tips to extend your run time!
1) When cutting thick grass, reduce walking speed in order to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
5) Only use the self-propelled feature when needed. Self-propelled mowers do use more battery than standard push mowers as more power is being demanded from the battery to run the blades and the wheels.
We hope these tips will help! If not, we would be happy to investigate to see whether your run time would be considered average; please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
We're sorry to hear that you are not fully satisfied with your current run time. It is important to recognize that the run time depends on the load acting against the unit and fluctuates depending on the height setting, the terrain, grass height, type of grass, whether you are mulching, operator technique, etc. - there are so many factors to consider. The harder the unit must work, the quicker the battery charge will drain. Here are a few tips to extend your run time!
1) When cutting thick grass, reduce walking speed in order to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
5) Only use the self-propelled feature when needed. Self-propelled mowers do use more battery than standard push mowers as more power is being demanded from the battery to run the blades and the wheels.
We hope these tips will help! If not, we would be happy to investigate to see whether your run time would be considered average; please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Life saver
on January 7, 2020
Posted by: Daricksta619
from San Diego
Gender:Male
[This review was collected as part of a promotion.] I was very skeptical at first but after using several times I prefer using this over the gas mower. Using this rechargeable green works mower you dont need gas of get a gas, no heat blowing on the engine on my face, this mower is also very light so my wife can also use it without issues plus it's easier to push, selfpropelled is always a plus.this lawn mower is super quiet and it has a built-in mulcher and comes with its own leaf bag. It cut evenly. I finished the entire back yard and still had 1 light left.
PROS:
* Lightweight, Easy to Use
* Quiet
Cut evenly
* rechargeable and battery last longer
PROS:
* Lightweight, Easy to Use
* Quiet
Cut evenly
* rechargeable and battery last longer
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Works really well
on April 27, 2020
Posted by: EDL732
from Portland
Gender:Male
I was really impressed with how this mower performed on the overgrown grass of my new house. It made mowing a fun and pleasurable experience.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great mower and tool platform
on May 20, 2020
Posted by: mtbsteve
from Boston, MA
Gender:Male
This is a great mower. Replaces a 12 year old gas powered self propelled model. Only cutting on a 6,000 sq ft lot, maybe 1,500-1,800 sq ft of grass. Based on usage, could easily get 2 full cuts out of the battery.
Waited 2 weeks to mow so even the slow growing grass here in the northeast this season was patchy with some tall sections. Set to setting 3, mulched (front yard) and bagged (back yard) nicely cutting the grass into small pieces. Sucked up just as many leaves and maple seeds (more falling now so will hopefully update review shortly) as the old gas model, along with all grass.
Turbo mode is nice if you want to force it up to the full RPMs but in regular practice it senses the thicker grass/leaves/etc quickly, within a few feet, and ramps up to full power and stays on for a bit so it doesn't vary RPMs constantly. I believe it just changes between 2 RPMs, 3,200 RPMs is listed as max on the box. It is a nice feature that no one else has and will be useful in the fall cleanup season.
Self propel works well. It has a good range of speed from slow to fast and satisfies my fast pace as a 6'4" person. The best part is that you can mash the throttle and it won't necessarily dig your grass up because the speed ramps up from slow to fast. It takes a little getting used to but it works well so you don't accidentally dig up areas that you consistently turn on week after week. You can hold down both propel handles but you only need one at a time. I found myself pushing it in a lot of cases because it rolls easily. It does suffer from the same issue a lot of self propel mowers do where if you don't stop using the power and run into an object and you now need to roll back, the wheels lock up. I found it real easy to avoid by lifting off just a step early and other times it didn't lock up at all. For me this is not a negative, I noticed the same when using a competitor in store.
Compared to the other battery powered mowers I was looking at, I prefer the rigidity and looks of the steel deck. The likely small weight penalty does not hurt it in practical use and will likely help when it gets kicked around and stepped on in the garage. The handle is simple to adjust and has less plastic vs the competition which should result in less damaged components. The handle is also more rigidly connected to the deck so there isn't as much slop compared to others I have used, this is a solid mower.
The deck height adjustment is superior to any other I have tried. Other mowers you need to hold the mower down and you see the deck flex a bit. Not this one. You can reach down and adjust with one hand, no flex from the steel deck and you can practically lift it with one finger.
As for using any lightweight mower, make sure the front end doesn't bounce around too much or else you will end up with a poor cut. That being said, this unit is pretty easy to control and keep against the grass in moderately bumpy conditions and I didn't see any consistent deficiencies while mowing, meaning it didn't leave behind any strips of grass uncut and the cut was even across the lawn. That is where even a little more weight, placed a little forward, actually helps.
It easily adjusts to fit short to tall, slow or fast. As much as I like it, I think I enjoy the new 60V string trimmer even more. That is easy to use and has excellent speed modulation that the competition can't match, especially at low speeds. I have an older 40V Greenworks hedge trimmer that keeps working great and while I did have an issue with the 40V blower that was 3 years old, Greenworks support was easy to reach by phone and they replaced the whole unit under warranty. That commitment is what brought me back to looking at battery mowers and specifically to this model over the competition.
Waited 2 weeks to mow so even the slow growing grass here in the northeast this season was patchy with some tall sections. Set to setting 3, mulched (front yard) and bagged (back yard) nicely cutting the grass into small pieces. Sucked up just as many leaves and maple seeds (more falling now so will hopefully update review shortly) as the old gas model, along with all grass.
Turbo mode is nice if you want to force it up to the full RPMs but in regular practice it senses the thicker grass/leaves/etc quickly, within a few feet, and ramps up to full power and stays on for a bit so it doesn't vary RPMs constantly. I believe it just changes between 2 RPMs, 3,200 RPMs is listed as max on the box. It is a nice feature that no one else has and will be useful in the fall cleanup season.
Self propel works well. It has a good range of speed from slow to fast and satisfies my fast pace as a 6'4" person. The best part is that you can mash the throttle and it won't necessarily dig your grass up because the speed ramps up from slow to fast. It takes a little getting used to but it works well so you don't accidentally dig up areas that you consistently turn on week after week. You can hold down both propel handles but you only need one at a time. I found myself pushing it in a lot of cases because it rolls easily. It does suffer from the same issue a lot of self propel mowers do where if you don't stop using the power and run into an object and you now need to roll back, the wheels lock up. I found it real easy to avoid by lifting off just a step early and other times it didn't lock up at all. For me this is not a negative, I noticed the same when using a competitor in store.
Compared to the other battery powered mowers I was looking at, I prefer the rigidity and looks of the steel deck. The likely small weight penalty does not hurt it in practical use and will likely help when it gets kicked around and stepped on in the garage. The handle is simple to adjust and has less plastic vs the competition which should result in less damaged components. The handle is also more rigidly connected to the deck so there isn't as much slop compared to others I have used, this is a solid mower.
The deck height adjustment is superior to any other I have tried. Other mowers you need to hold the mower down and you see the deck flex a bit. Not this one. You can reach down and adjust with one hand, no flex from the steel deck and you can practically lift it with one finger.
As for using any lightweight mower, make sure the front end doesn't bounce around too much or else you will end up with a poor cut. That being said, this unit is pretty easy to control and keep against the grass in moderately bumpy conditions and I didn't see any consistent deficiencies while mowing, meaning it didn't leave behind any strips of grass uncut and the cut was even across the lawn. That is where even a little more weight, placed a little forward, actually helps.
It easily adjusts to fit short to tall, slow or fast. As much as I like it, I think I enjoy the new 60V string trimmer even more. That is easy to use and has excellent speed modulation that the competition can't match, especially at low speeds. I have an older 40V Greenworks hedge trimmer that keeps working great and while I did have an issue with the 40V blower that was 3 years old, Greenworks support was easy to reach by phone and they replaced the whole unit under warranty. That commitment is what brought me back to looking at battery mowers and specifically to this model over the competition.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Very Disappointing!
on May 26, 2020
Posted by: Anonymous
from Buffalo, NY
Gender:Male
I was a huge fan of greenworks, I purchased this lawnmower and could not be more disappointed. I can not get anywhere near 60 min of run time, even with two batteries. Also, I am very surprised that it can not power through grass taller (medium height) grass. I have to bring the height setting up to 3 in order to cut my lawn, if I keep it at 2 it will stop constantly. I am not unreasonable or expect it to cut field grass, just cut my lawn.
No, I would not recommend this to a friend.
Written by a customer while visiting greenworkstools.com