Customer reviews from greenworkstools.com
Greenworks - 60V 21" Brushless Self-Propelled Battery Powered Lawn Mower + (2) 4.0Ah Batteries and Dual Port Charger - Green
Average customer rating
4.6
(3,610 Reviews)
Rating breakdown 3,610 reviews
5 Stars
2,792
4 Stars
519
3 Stars
112
2 Stars
64
1 Star
123
94%of customers recommend this product.
(
2,862 out of
3,052)
Customer Reviews for Greenworks - 60V 21" Brushless Self-Propelled Battery Powered Lawn Mower + (2) 4.0Ah Batteries and Dual Port Charger - Green
Customer Rating
1
No service!!!
on October 10, 2020
Posted by: Caroline 70
from N.C
Don't buy any products from these people! If anything goes wrong you can't get these people on the phone, tries for months, waited hour's on the phone and then gets cut off. I have a brand new mower with a piece of crap battery. I am thinking this is the problem. Really don't know for sure. Cranks for a minute and cut's off like no power.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy GreenWorks Tools, GreenWorks Customer Service , October 14, 2020
Hello Caroline 70,
Thank you for your feedback. We are sorry to hear that you were not satisfied with this battery. Here are a few suggestions to check out. 1) Ensure that the charger is working. When the charger is plugged in you should see a solid red light on the left to indicate power. When the battery is inserted, the right light should also ignite solid red to indicate that it is charging. If this light on the right is not igniting or is flashing red, this may indicate an issue and we would be interested in hearing more about this. 2) Ensure that the battery has been fully inserted into the charger. Sometimes this requires a firm push into place to make sure that it has been properly seated. 3) Try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery. If the charger has been plugged in for extended periods of time, this can sometimes cause the charger to malfunction.
We hope these tips will help you. We do apologize for the delay in responding to your requests. We have recently encountered a very high volume of emails and phone calls. Our team has been working tirelessly to appropriately address each one. We do ask for your continued patience during this time. Please send a second request and ensure that your request has been submitted to info@greenworkstools.com and one of our team members will be in contact with you at the earliest opportunity to discuss this matter. Thank you for your understanding and patience
Thank you for your feedback. We are sorry to hear that you were not satisfied with this battery. Here are a few suggestions to check out. 1) Ensure that the charger is working. When the charger is plugged in you should see a solid red light on the left to indicate power. When the battery is inserted, the right light should also ignite solid red to indicate that it is charging. If this light on the right is not igniting or is flashing red, this may indicate an issue and we would be interested in hearing more about this. 2) Ensure that the battery has been fully inserted into the charger. Sometimes this requires a firm push into place to make sure that it has been properly seated. 3) Try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery. If the charger has been plugged in for extended periods of time, this can sometimes cause the charger to malfunction.
We hope these tips will help you. We do apologize for the delay in responding to your requests. We have recently encountered a very high volume of emails and phone calls. Our team has been working tirelessly to appropriately address each one. We do ask for your continued patience during this time. Please send a second request and ensure that your request has been submitted to info@greenworkstools.com and one of our team members will be in contact with you at the earliest opportunity to discuss this matter. Thank you for your understanding and patience
Written by a customer while visiting greenworkstools.com
Customer Rating
5
I’ll Never Own Another Mower
on October 10, 2020
Posted by: Jona37
from Sherman, IL
This mower has made yard work fun! My grass isn’t growing fast enough for me to enjoy this tool as much as I would like. I have it out practically every day to show off to my neighbors. If you give me the rest of your tools I will proudly display them with up lighting for free advertising.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Best purchase for someone getting old! No Shoulder pain Starting Gas Lawnmo
on October 9, 2020
Posted by: spcseda
from Las Vegas
Best purchase for someone getting old! No Shoulder pain Starting Gas Lawnmower. In the spring it was always hard to get my gas trimmer and lawnmower. So far I have three devises form greenworks and the all share the same battery. The best purchases for my yard and health. Love It!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Pretty Good
on October 9, 2020
Posted by: KristinS
I loved my greenworks weed eater so I got this mower and overall I think it’s great. I do feel like sometimes the blade isn’t getting all the grass strands (even when on turbo). Some points I have to go over multiple times (been like this since day 1 of owning this product) but I would still use this any day over my gas powered mower
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Terrific Mower
on October 9, 2020
Posted by: MikeM84
from Cinnaminson, NJ
I've had the 60v Greenworks Pro 21 inch mower for 3 seasons now. I have the push model with no self propulsion. It's an amazing mower and I'll never go back to gas again. No gas, no oil, no priming, no pulling. Push the button, fold the handle, and it goes. My yard is pretty big. It takes a full 4.0 Amp hour battery plus a bit of a second one too, but it's still totally worth it. I have a 60v string trimmer too and the whole system is great.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
Verified Purchase:Yes
Runs quieter (obviously), cuts faster and is so much easier to operator than my gas mower. Not to mention it's better for the environment.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Excellent machine
on October 9, 2020
Posted by: MAVP
from Rockingham County, VA
Purchased the machine on Labor Day to replace gasoline powered unit. Needed to get away from the pull start. We could not be happier! Size of our area, we complete mowing on one charge. The machine delivers a smooth even cut. Self propelled feature is great. Picks up the fallen leaves without extra effort. The machine is significantly quieter than a gasoline machine. We especially like the option of operating self propelled without running the blade.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from Massachusetts
Verified Purchase:Yes
Great mower, much quieter, cleaner, and easier to start than a gas mower. Husband loves the adjustable self-propel feature, and that it doesn't take up much space in our shed. My only suggestion is to make the handle length adjustable, it seems a little too high for me but other than that it's a huge improvement over our old gas mower.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com