Customer reviews from greenworkstools.com
Greenworks - 60V 21" Brushless Self-Propelled Battery Powered Lawn Mower + (2) 4.0Ah Batteries and Dual Port Charger - Green
Average customer rating
4.6
(3,610 Reviews)
Rating breakdown 3,610 reviews
5 Stars
2,792
4 Stars
519
3 Stars
112
2 Stars
64
1 Star
123
94%of customers recommend this product.
(
2,862 out of
3,052)
Customer Reviews for Greenworks - 60V 21" Brushless Self-Propelled Battery Powered Lawn Mower + (2) 4.0Ah Batteries and Dual Port Charger - Green
Customer Rating
5
Best cutting mower I've used
on April 9, 2021
Posted by: Danimoth17
from La Center, WA
I am coming from two 190cc gas mowers. This mower cuts our whole 7000sq ft lawn on one 4ah battery and never shut off once due to thick wet grass that would have killed our gas mowers every 10ft. Cut quality was great and bagged better than any mower I've used. Only complaint is the dual charger fan is loud and doesn't shut off after fully charging so you have to unplug when charged.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Would love to be able to mow my front lawn in one day
on April 9, 2021
Posted by: Alacy
from Statesboro, GA
I have a moderately-sized yard. I can’t even mow my whole front or back lawn on both batteries. I keep the assist off and at the level 3 setting. The company is giving me the run-around about trying to replace these default batteries.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy GreenWorks Tools, GreenWorks Customer Care, April 13, 2021
Hello Alacy,
It is unfortunate to hear that the run time is unsatisfactory. The run time of a lawnmower is dependent on the load acting against the unit and fluctuates depending on the height setting, the terrain, grass height, type of grass, whether you are mulching, using self-propelled function etc. - there are so many factors to consider. The run-time of a battery would depend on the load acting on the unit while in use (speed, terrain, unit height, grass height, and density). Please be aware that the more power being used from the lawn mower (i.e. lawn mower speed, terrain, grass height, density, etc.), the faster the battery charge will drain. Here are a few tips to help you extend the run time.
1) Set the mower to the highest cutting height (or 1/3 of the length of grass), mow no more than 1/3 of the total length at a time.
2) Mow in the morning or late afternoon to reduce the heat stress on newly cut grass and ensure that grass is dry.
Lastly, when the battery is placed in the charger the charger detects the temperature of the battery and will begin charging once it cools down slightly to charge. This is normal operation based on the protection system in the charger. All is operating as intended. We hope these tips will help you with the issue you have encountered.
We see you have been in touch with our team. We are happy they were able to support you and that we are working towards a resolution.
It is unfortunate to hear that the run time is unsatisfactory. The run time of a lawnmower is dependent on the load acting against the unit and fluctuates depending on the height setting, the terrain, grass height, type of grass, whether you are mulching, using self-propelled function etc. - there are so many factors to consider. The run-time of a battery would depend on the load acting on the unit while in use (speed, terrain, unit height, grass height, and density). Please be aware that the more power being used from the lawn mower (i.e. lawn mower speed, terrain, grass height, density, etc.), the faster the battery charge will drain. Here are a few tips to help you extend the run time.
1) Set the mower to the highest cutting height (or 1/3 of the length of grass), mow no more than 1/3 of the total length at a time.
2) Mow in the morning or late afternoon to reduce the heat stress on newly cut grass and ensure that grass is dry.
Lastly, when the battery is placed in the charger the charger detects the temperature of the battery and will begin charging once it cools down slightly to charge. This is normal operation based on the protection system in the charger. All is operating as intended. We hope these tips will help you with the issue you have encountered.
We see you have been in touch with our team. We are happy they were able to support you and that we are working towards a resolution.
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Wheels are locked while backing up.
on April 8, 2021
Posted by: Papa 13
When you drive forward and come to the end of a row the wheels are locked when you release the drive and try to turn. You have to drag the wheels locked to turn. While trying to bag a few dry leaves it left have of them behind. When dissatisfied with the mower and tried to return it they said I was past the 30 days because they include shipping times and would not allow the return of the mower.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy GreenWorks Tools, GreenWorks Customer Care, April 13, 2021
Hello Papa 13,
Thank you for your feedback. We are sorry to hear that you are having some concerns. The self-propelled drive system with rear-wheel-drive and variable speed control on this unit has been designed for maximum traction, maneuverability, and control. Self-propelled mowers move under their own power, utilizing a dedicated propulsion motor or a geared transmission running of the main (blade) motor. This reduces the strain of pushing a heavy lawn mower, meaning bigger areas of lawn can be mowed more frequently as the operators are less fatigued. The wheels temporarily lock when the self-propel feature is not engaged for safety precautions, however with a slight push ahead the mower should engage the self-propelled feature right away and get you right back to mowing as desired.
We are sorry to hear you would like to return the unit. If you aren’t completely happy with it you can contact us and we can help you set up a return. Greenworkstools.com has a 30-day money back guarantee on all direct purchases, less shipping & handling - taxes not applicable. To view our policy please visit our site here: https://www.greenworkstools.com/return-policy.
Thank you for your feedback. We are sorry to hear that you are having some concerns. The self-propelled drive system with rear-wheel-drive and variable speed control on this unit has been designed for maximum traction, maneuverability, and control. Self-propelled mowers move under their own power, utilizing a dedicated propulsion motor or a geared transmission running of the main (blade) motor. This reduces the strain of pushing a heavy lawn mower, meaning bigger areas of lawn can be mowed more frequently as the operators are less fatigued. The wheels temporarily lock when the self-propel feature is not engaged for safety precautions, however with a slight push ahead the mower should engage the self-propelled feature right away and get you right back to mowing as desired.
We are sorry to hear you would like to return the unit. If you aren’t completely happy with it you can contact us and we can help you set up a return. Greenworkstools.com has a 30-day money back guarantee on all direct purchases, less shipping & handling - taxes not applicable. To view our policy please visit our site here: https://www.greenworkstools.com/return-policy.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Pro 60v brushless 21” self propelled lawn mower
on April 8, 2021
Posted by: C Albert
from Arlington VA
Verified Purchase:Yes
Easy to setup. Vey quiet. Love the features. So much more convenient than my ld gas mower! Waited too long to go electric!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: MattFromGA
from Atlanta, GA
Verified Purchase:Yes
Highly recommend. Easy to assemble. Cuts great. Cleans up fast. The auto increase in blade speed when required works well. Like the manual turbo feature. Great that you can bag, mulch, or use the side shoot.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Katherine B
from Louisville, KY
Verified Purchase:Yes
My husband loves it!! And I work nightshift and love how quiet it is!!!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from Bolingbrook, IL
Verified Purchase:Yes
Purchased to replace my 40v Greenworks. Works great and the lower cutting height is perfect for my short cut turf. The wider deck also stripes very nicely.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: K Johnson
from Central Texas
Verified Purchase:Yes
I love this product. Assembly was super easy, it cuts great and is easily maneuverable even when not using the self-propelled. Took some practice to get used to cutting with it, folds up and stores away really nice. Will probably never own another gas mower. Overall great product!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com