Customer reviews from greenworkstools.com
Greenworks - 60V 21" Brushless Self-Propelled Battery Powered Lawn Mower + (2) 4.0Ah Batteries and Dual Port Charger - Green
Average customer rating
4.6
(1,382 Reviews)
Rating breakdown 1,382 reviews
5 Stars
1,085
4 Stars
199
3 Stars
31
2 Stars
22
1 Star
45
94%of customers recommend this product.
(
1,121 out of
1,188)
Customer Reviews for Greenworks - 60V 21" Brushless Self-Propelled Battery Powered Lawn Mower + (2) 4.0Ah Batteries and Dual Port Charger - Green
Customer Rating
2
Received a used, damaged mower
on June 4, 2022
Posted by: JCC1
from CA
Gender:Male
Unfortunately, I received a used mower that was already unpacked and (slightly) damaged. Couldn't send it back because it had been delayed and I needed to use it. Gets 2 stars for appearing to work, but not sure how long it will hold up (?)
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, June 6, 2022
Hello,
We are very sorry to hear about the condition that your product arrived in. At Greenworks we strive to provide a great product and a positive customer service encounter. If you ever have concerns about the condition of the product, we strongly suggest contacting us at 1-888-909-6757 (1-888-90WORKS). We are always happy to see how we can help!
We are very sorry to hear about the condition that your product arrived in. At Greenworks we strive to provide a great product and a positive customer service encounter. If you ever have concerns about the condition of the product, we strongly suggest contacting us at 1-888-909-6757 (1-888-90WORKS). We are always happy to see how we can help!
Written by a customer while visiting greenworkstools.com
Posted by: Carolyn A
from Glenwood, IA
Gender:Female
Verified Purchase:Yes
Powerful as any gas mower, so much quieter and good for the environment…the perfect mower!
Written by a customer while visiting greenworkstools.com
Posted by: Dayle Winnie
Verified Purchase:Yes
I am an 87 year old retired professional engineer. My wife and I will celebrate our 65th wedding anniversary next week. She’s like the energy bunny and still mows our lawn. We recently replaced our self propelled gas powered electric start mower with a Greenworks 60V self propelled mower. Gas, oil changes, and problems with the automatic chock on our old mower became to much trouble for us. I was skeptical, but finally felt that the battery technology had advanced enough to make the change. We’re quite pleased with the trouble free performance of our Greenworks mower. It was a good change for us.
Written by a customer while visiting greenworkstools.com
Posted by: Ryan5
Verified Purchase:Yes
With each pass in our yard there is at least one long piece of grass left uncut. Oftentimes there are even foot long patches that are either uncut or poorly cut and I have to go over most passes twice. I have even begun to align each pass with the center of the lawnmower to try to minimize the passes needed to cut our lawn. This is still a significant amount of time added to mowing the yard compared to our old gas mower. The motor does not seem powerful enough to give the grass enough lift and thorough cut. This happens with a full battery charge as well as a dying battery so I know it is not an issue with cutting longer than the battery can handle.
Response from greenworkstools.comBy Greenworks, Customer Care , June 13, 2022
Hello Ryan5,
Thank you for taking the time to leave a review. We are sorry to hear you are experiencing cutting performance with your lawn mower.
If your finished lawn appearance is unsatisfactory, we recommend walking at a slower pace while mowing, raising your cutting height on your machine, overlap cutting swaths instead of cutting a full swath with each pass, or cutting the grass more frequently. You can also find mowing tips in your operator's manual located.
Should you continue to experience an uneven cut, please don't hesitate to reach out to our Greenworks Pro toll-free helpline at 1-855-345-3934.
Thank you for taking the time to leave a review. We are sorry to hear you are experiencing cutting performance with your lawn mower.
If your finished lawn appearance is unsatisfactory, we recommend walking at a slower pace while mowing, raising your cutting height on your machine, overlap cutting swaths instead of cutting a full swath with each pass, or cutting the grass more frequently. You can also find mowing tips in your operator's manual located.
Should you continue to experience an uneven cut, please don't hesitate to reach out to our Greenworks Pro toll-free helpline at 1-855-345-3934.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Go for it!
on June 19, 2022
Posted by: Pammo
from Independence, VA
Gender:Female
I bought this mower and have used it a couple times, and couldn’t be more pleased. Cuts great, pulls great, and batteries run as long as they say they will! And I have a pretty rough yard, since it’s new and not completely smoothed out yet.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Not sure, cant use
on June 19, 2022
Posted by: Jeribo
from Enid,Ok
Gender:Female
Bought thus mower and was very excited about unpacking and getting it started so i could get my lawn mowed. To my dismay, I was unable to start it up d/t missing safety key. Have talked to store purchased from and was told we would have to purchhase one. Got online and ordered the only key i could find, got it to find it was not the correct one. Very frustrated because my yard is now out of control, have spent the time and money to try to make it work and still unable to get it to run. Will have to have grass mowed by nieghbor and more money out of pocket.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, June 20, 2022
Hello Jeribo,
We are sorry to hear that some parts seem to be missing. We would never want our customers to have this experience, and we urge you to contact Greenworks Pro toll-free helpline at 1-855-345-3934, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to making it right!
We are sorry to hear that some parts seem to be missing. We would never want our customers to have this experience, and we urge you to contact Greenworks Pro toll-free helpline at 1-855-345-3934, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to making it right!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great mower, I have no issues with the battery life so far
on June 22, 2022
Posted by: Bobb777
from Massachusetts
Gender:Male
I've used this mower on my .19 acre lot (very small) about 4 times now. To mow everything neatly, it uses about half of one of the 4.0 batteries. So based on my use it would be able to mow about a .8 acre lot without recharging. The first time I used it my grass was extremely tall and I was impressed that it handled it very well. So far I like it, hopefully wont fall into any issues later on!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Luis Sergio
from Galveston County Texas
Gender:Male
Verified Purchase:Yes
My new mower is easy to use,my residence is on a quarter acre and the mower easily mows my lawn with one battery
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com