Customer reviews from greenworkstools.com
Greenworks - 60V 21" Brushless Self-Propelled Battery Powered Lawn Mower + (2) 4.0Ah Batteries and Dual Port Charger - Green
Average customer rating
4.6
(3,609 Reviews)
Rating breakdown 3,609 reviews
5 Stars
2,792
4 Stars
519
3 Stars
112
2 Stars
64
1 Star
122
94%of customers recommend this product.
(
2,862 out of
3,051)
Customer Reviews for Greenworks - 60V 21" Brushless Self-Propelled Battery Powered Lawn Mower + (2) 4.0Ah Batteries and Dual Port Charger - Green
Posted by: charles99
from McCormick SC
Gender:Male
Verified Purchase:Yes
Blade cuts great but it is a thicker and heavy blade setup. It does shorten battery life and sometimes makes the mower think it is bogged down. Which requires a system reset. Probably best to stick with the single blade.
Pros: Durable
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, August 24, 2026
Thank you for sharing your experience with the Blade Assembly Kit. We are glad to hear the blade provides a good cut, but we understand your concerns about the added weight and its impact on runtime and mower performance. If the lawn mower indicates that it is bogged down, stop operation and clear any grass or debris from around the blade and mower deck. Before restarting, ensure the blade assembly is installed correctly and securely. Avoid continuing to operate the mower if the bogged-down condition persists. For additional setup and troubleshooting guidance, visit the Greenworks YouTube channel for helpful mower and blade maintenance videos. If you continue to experience frequent bog-down warnings or reduced performance, our Customer Success Team can help confirm that the blade assembly is compatible with your mower model and provide further troubleshooting assistance. They can be reached either using the online chat function, on Greenworks Tools website, or by calling 1-888-909-6757.
We appreciate your feedback regarding blade weight and battery life. Customer feedback is valuable as we continue to evaluate and improve our products and accessories.
We appreciate your feedback regarding blade weight and battery life. Customer feedback is valuable as we continue to evaluate and improve our products and accessories.
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Not a 21 inch mower.
on August 20, 2026
Posted by: JCT2
from Indiana
Gender:Male
This is not a 21" mower, its a 20" mower. The blades are 20 inches long.
As with all cordless devices, the batteries are the Achilles heel here, providing only limited cutting time.
As with all cordless devices, the batteries are the Achilles heel here, providing only limited cutting time.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, August 20, 2026
Thank you for taking the time to share your review. We are sorry to hear the mower did not meet your expectations regarding the stated 21-inch cutting width and battery runtime. The 21-inch measurement refers to the mower deck size, while the actual blade length is typically slightly shorter to allow proper clearance between the blade tip and the inside edge of the deck. This clearance is needed so the blade can rotate safely and freely during operation. Battery runtime can also vary depending on mowing conditions, including grass height and thickness, moisture, terrain, cutting height, and use of features such as self-propel. For best performance, we recommend mowing dry grass, avoiding cutting more than one-third of the grass height at a time, and fully charging the battery before use. We appreciate your feedback and will share your comments with our team as we continue working to improve our products and customer experience. If you would like us to review your concern further, please contact Greenworks Customer Success through Live Chat at www.greenworkstools.com or by calling 1-888-909-6757.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
After a few years, I hate it. It makes mowing hard
on August 13, 2026
Posted by: NorwegianWood
I've had this for a few years and I have come to really dislike it. I loved it at first, but its cons became so annoying and it makes mowing a much harder task than it should be. I love that it's electric, doesn't run hot, has a variable speed for the self propel, and it folds up easily. However, there is no side discharge. A big reason why I bought this was bc it said it mulches, but this one relies on the grass just falling down - and that's not what happens. Instead, it builds up against the inside walls and collects until either it stops the blades, or your mower starts sounding like it's working in overtime and you need to turn it off for fear of burning up the motor. Mind you, this is without using turbo mode, or using the self propel to walk quickly. Just standard use and it builds up like crazy. So several times during my mowing I'll need to stop and scrape the insides completely, which can take 5-10 minutes each time. On a hot day, that's time I shouldn't be wasting on this. I should be able to mow without worry. The wide dual blade deck also means more places for the grass to collect since it's shaped like an 8. And if you try to bag it then you'll be stopping twice as often to dump it. Additionally, there is often a broken up thin line of the lawn that didn't get cut bc it landed between the 2 blades. For my 0.33 acre yard, the included batteries were not enough for the front and back. I had to buy an extra so I could do it all. Even then, I sometimes need to charge the first that dies while I continue and then use that one once the other 2 die to finish the job.
Overall, I do not regret buying electric, but I regret this mower and I'm thinking about selling it.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, August 14, 2026
Thank you for sharing your detailed experience. We are sorry to hear the lawn mower has become frustrating to use over time, especially with grass build up under the deck, reduced cutting performance, and battery runtime concerns. For best performance, we recommend mowing when the grass is dry, raising the cutting height if the lawn is thick or overgrown, slowing the mowing pace in heavy areas, and regularly stopping only after removing the battery to safely clear compacted clippings from the underside of the deck. It may also help to inspect the blades for dullness or damage, confirm the blades are properly installed and tightened, keeping the deck clean between use, and making sure the batteries are fully charged, properly seated, and stored within the recommended temperature range. If the mower is leaving an uncut line, excess buildup or blade condition may be contributing to the issue, so blade maintenance and deck cleaning are good first checks. For additional help, please visit the Greenworks YouTube channel for product videos and maintenance guidance, or contact the Greenworks Customer Success team with your mower model number, serial number, batteries, and charger available so they can help troubleshoot your specific unit and review available support options. They can be reached either using the online chat function, on Greenworks Tools website, or by calling 1-888-909-6757.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
worst machine ever
on July 29, 2026
Posted by: deb1111
Gender:Female
received mr 23 error just after warranty ended.. wont cut for less than 3 minutes.. Piece of crap.. not worth the money.. I only have 1/3 acre.. lasted under 3 years...
Response from greenworkstools.comBy Greenworks Customer Success, August 3, 2026
Hello deb111, we’re sorry to hear that your CrossoverT mower is displaying an MR23 error and stopping shortly after you begin mowing.
We understand how frustrating and disappointing this would be, especially considering the investment involved and the relatively small property you maintain.
This mower carries a four-year or 200-hour limited warranty, whichever comes first.
Even if the warranty period has ended, we encourage you to contact Greenworks Support so our team can review the error code, the mower’s operating hours, and the available service options. If further inspection is needed, our team can also help locate an Authorized Service Centre in your area.
Until the concern has been reviewed, please keep the mower powered off and stationary before performing any inspection or adjustments. Contact Greenworks Support at 1-888-909-6757 or through Live Chat on our website with your model information, proof of purchase, and current operating hours available.
Our team will be glad to provide further warranty and service support.
We understand how frustrating and disappointing this would be, especially considering the investment involved and the relatively small property you maintain.
This mower carries a four-year or 200-hour limited warranty, whichever comes first.
Even if the warranty period has ended, we encourage you to contact Greenworks Support so our team can review the error code, the mower’s operating hours, and the available service options. If further inspection is needed, our team can also help locate an Authorized Service Centre in your area.
Until the concern has been reviewed, please keep the mower powered off and stationary before performing any inspection or adjustments. Contact Greenworks Support at 1-888-909-6757 or through Live Chat on our website with your model information, proof of purchase, and current operating hours available.
Our team will be glad to provide further warranty and service support.
Written by a customer while visiting greenworkstools.com
Posted by: Oldgoat
Gender:Male
Verified Purchase:Yes
It rides very rough. My yard is not the smoothest, but the mower rattles my oldgoat bones.
Pros: Quiet, Environmentally Safe, Effective, Powerful
Response from greenworkstools.comBy Greenworks, August 5, 2026
Thank you for reaching out and sharing your feedback. We understand how exhausting a rough ride can be, especially when navigating uneven terrain. To help soften the ride on your CrossoverT Riding Lawn Mower, here are a few troubleshooting tips to try:
1. Adjust Tire Pressure: Riding mowers are often shipped with tires inflated to maximum pressure for stability during transit. Lowering the front and rear tire PSI to the recommended operating levels in your owner's manual will significantly soften the ride and allow the tires to absorb ground impacts.
2. Inspect Seat Position & Springs: Ensure your seat is properly adjusted along its track so the suspension springs underneath can freely compress and absorb shock as you drive.
3. Lower Drive Speed: Reducing your forward speed over bumpy patches gives the frame and tires time to react to terrain changes rather than bouncing over them.
4. Set Anti-Scalp Deck Wheels: Verify that the deck gauge wheels are set roughly 1/2 inch off the ground while parked on a level surface. This prevents the mower deck from striking high spots on uneven ground.
For visual guides on mower setup, tire pressure checks, and routine maintenance, visit the Greenworks YouTube Channel. If these adjustments do not improve your ride comfort, please contact our Customer Success Team directly so we can review your setup and ensure your mower is performing as comfortably as possible. They can be reached either using the online chat function, on Greenworks Tools website, or by calling 1-888-909-6757.
1. Adjust Tire Pressure: Riding mowers are often shipped with tires inflated to maximum pressure for stability during transit. Lowering the front and rear tire PSI to the recommended operating levels in your owner's manual will significantly soften the ride and allow the tires to absorb ground impacts.
2. Inspect Seat Position & Springs: Ensure your seat is properly adjusted along its track so the suspension springs underneath can freely compress and absorb shock as you drive.
3. Lower Drive Speed: Reducing your forward speed over bumpy patches gives the frame and tires time to react to terrain changes rather than bouncing over them.
4. Set Anti-Scalp Deck Wheels: Verify that the deck gauge wheels are set roughly 1/2 inch off the ground while parked on a level surface. This prevents the mower deck from striking high spots on uneven ground.
For visual guides on mower setup, tire pressure checks, and routine maintenance, visit the Greenworks YouTube Channel. If these adjustments do not improve your ride comfort, please contact our Customer Success Team directly so we can review your setup and ensure your mower is performing as comfortably as possible. They can be reached either using the online chat function, on Greenworks Tools website, or by calling 1-888-909-6757.
Written by a customer while visiting greenworkstools.com
Posted by: Zell
Gender:Female
Verified Purchase:Yes
I have Green Works blowers and mowers and weed eaters. All of them are great. Lite weight and easy to use. I love the self propelled mower it makes cutting grass in smaller spaces easier.
Pros: Easy to Use
Written by a customer while visiting greenworkstools.com
Posted by: Jas27407
from Spring, TX
Gender:Female
Verified Purchase:Yes
Easy to use, definitely does not mow 3/4 of an acre per full charge without the propelling assist. If you use the propelling assist, it drains the battery much quicker. Great for a small yard but not really practical for any lots over 7K sq ft total.
Pros: Convenient, Easy to Use, Quiet
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, July 21, 2026
Thank you for sharing your feedback on the Greenworks 60V 21" Self-Propelled Mower. Runtime and acreage coverage estimates are based on standard mowing conditions. Using the self-propelled drive feature draws additional power from the batteries, which will reduce total runtime compared to manual pushing. Additionally, factors like grass height, moisture, terrain, and blade speed automatically adjust to resistance, which can also affect battery longevity during a cut. For larger properties (over 7,000 sq. ft.), utilizing manual push on flat terrain or keeping an extra charged 60V battery on hand can help complete the job without interruption. We appreciate your input, as it helps other shoppers select the best setup for their lawn size. If you ever have specific questions or concerns about our products, contact Greenworks via chat on our website, call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.
Written by a customer while visiting greenworkstools.com
Posted by: Kjah1020
from Indiana
Gender:Female
Verified Purchase:Yes
I purchased my zero turn for this mowing season and it has been great so far! I’m new to the zero turn so there has been a big learning curve. The batteries charge quickly & the runtime is perfect for the area I mow. Very pleased with this mower
Pros: Convenient, Easy to Use, Quiet, Effective
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com