Customer reviews from greenworkstools.com
Greenworks - 60V 21" Brushless Self-Propelled Battery Powered Lawn Mower + (2) 4.0Ah Batteries and Dual Port Charger - Green
Average customer rating
4.6
(3,610 Reviews)
Rating breakdown 3,610 reviews
5 Stars
2,792
4 Stars
519
3 Stars
112
2 Stars
64
1 Star
123
94%of customers recommend this product.
(
2,862 out of
3,052)
Customer Reviews for Greenworks - 60V 21" Brushless Self-Propelled Battery Powered Lawn Mower + (2) 4.0Ah Batteries and Dual Port Charger - Green
Posted by: Nick o
from MA
Verified Purchase:Yes
Self propel was stuck on slowest speed and didn't hear back when I submitted a service request
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, August 9, 2021
Hello,
We are sorry that you are having an issue with one of our products! With the summer season here, so is our busiest season which unfortunately means increased wait times. Our team is doing our best to operate under existing guidelines as well to keep everyone safe. We know your time is valuable and our team is working diligently to be in contact with each waiting customer as quickly as we can be while giving each person the attention they deserve. Unfortunately, we understand this is not ideal, but we want to be clear that this is not a normal experience for Greenworks. We can be reached by calling 1-888-909-6757 (1-888-90WORKS) or by sending an email to info@greenworkstools.com, please feel welcome to send a follow-up.
We look forward to making this right.
We are sorry that you are having an issue with one of our products! With the summer season here, so is our busiest season which unfortunately means increased wait times. Our team is doing our best to operate under existing guidelines as well to keep everyone safe. We know your time is valuable and our team is working diligently to be in contact with each waiting customer as quickly as we can be while giving each person the attention they deserve. Unfortunately, we understand this is not ideal, but we want to be clear that this is not a normal experience for Greenworks. We can be reached by calling 1-888-909-6757 (1-888-90WORKS) or by sending an email to info@greenworkstools.com, please feel welcome to send a follow-up.
We look forward to making this right.
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Great mower
on August 8, 2021
Posted by: Michigan man
from Brant mi
Gender:Male
Easy to see why this tool has been recognized as a pro toll review winner.
Mower provides excellent power and has great run time with the two battery setup. Mower is easy to use with the adjustable self propel function.
When not in use the mower folds up easily and can be hung on the wall to save space. the push bar height is also adjustable and can be raised or lowered depending on who is using it.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from Fredericksburg, VA
Gender:Male
Verified Purchase:Yes
My son has the 60V 21" Pro with the bells and whistles but I wanted something a little easier to maneuver and this fit the bill. Light weight and easy to use. 6000 sf of grass and the battery lasted for all. Very pleased. I also own the 16" trimmer and I think it might be more powerful than my corded one. Pretty close to a small cc gas one.
PS - my yard is flat but steep ditch banks in front and mower moved easily on the incline.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: PCawley
Verified Purchase:Yes
I have mowed five times with the mower in mulching mode and the mower did great. Currently, my whole yard only requires one battery. Amazing since I am using the self propelled option the whole time.
Written by a customer while visiting greenworkstools.com
Posted by: Kelvin53
from New jersey
Gender:Male
Verified Purchase:Yes
Love this powerful mower it does the job and it does the job right.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Poor misleading product
on August 6, 2021
Posted by: Matt TX
from El Paso, Texas
Gender:Male
I just bought it and it is useless. The advertisement is not clear that it not self propelled and even pushing it does not work. Furthermore, the manual does not say if you need to push it. I am returning it the same day I received it. I am disappointed.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, August 9, 2021
Hello there,
Thank you for your review. We are sorry that you felt mislead by this product. Please note that any products that are self-propelled are clearly labelled and you may also confirm by viewing the specifications tab on the product page by referring to the 'Drive System:' line. If you are finding the unit hard to push, often this is due to the cutting height being set too low and there is too much resistance against the unit to be purchase comfortably. . For troubleshooting and to appropriately address your concerns with one of our product specialists, please give us a call at 1-888-909-6757 (1-888-90WORKS) or by sending an email to info@greenworkstools.com.
Thank you for your review. We are sorry that you felt mislead by this product. Please note that any products that are self-propelled are clearly labelled and you may also confirm by viewing the specifications tab on the product page by referring to the 'Drive System:' line. If you are finding the unit hard to push, often this is due to the cutting height being set too low and there is too much resistance against the unit to be purchase comfortably. . For troubleshooting and to appropriately address your concerns with one of our product specialists, please give us a call at 1-888-909-6757 (1-888-90WORKS) or by sending an email to info@greenworkstools.com.
Written by a customer while visiting greenworkstools.com
Posted by: lM21
from Colrado
Verified Purchase:Yes
Great product but customer service has a LOT to be desired! Buy in store.
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, August 9, 2021
Hello there,
We are pleased to read that you are enjoying your mower! We understand your concerns and want you to know that we take our customer service experience very seriously. With the summer season here, so is our busiest time of year. Our team is doing our best to operate under existing guidelines as well to keep everyone safe. We know your time is valuable and our team is working diligently to be in contact with each waiting customer as quickly as we can be while giving each person the attention they deserve. Unfortunately, we understand this is not ideal, but we want to be clear that this is not a normal experience for Greenworks
We are pleased to read that you are enjoying your mower! We understand your concerns and want you to know that we take our customer service experience very seriously. With the summer season here, so is our busiest time of year. Our team is doing our best to operate under existing guidelines as well to keep everyone safe. We know your time is valuable and our team is working diligently to be in contact with each waiting customer as quickly as we can be while giving each person the attention they deserve. Unfortunately, we understand this is not ideal, but we want to be clear that this is not a normal experience for Greenworks
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Mower works great
on August 6, 2021
Posted by: lM21
from Colorado
Gender:Female
Product is great, customer service is 1/10. Good luck if you need to communicate with them. Recommend buying in store rather than online.
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, August 9, 2021
Hello there,
We are pleased to read that you are enjoying your mower! We understand your concerns and want you to know that we take our customer service experience very seriously. With the summer season here, so is our busiest time of year. Our team is doing our best to operate under existing guidelines as well to keep everyone safe. We know your time is valuable and our team is working diligently to be in contact with each waiting customer as quickly as we can be while giving each person the attention they deserve. Unfortunately, we understand this is not ideal, but we want to be clear that this is not a normal experience for Greenworks.
We are pleased to read that you are enjoying your mower! We understand your concerns and want you to know that we take our customer service experience very seriously. With the summer season here, so is our busiest time of year. Our team is doing our best to operate under existing guidelines as well to keep everyone safe. We know your time is valuable and our team is working diligently to be in contact with each waiting customer as quickly as we can be while giving each person the attention they deserve. Unfortunately, we understand this is not ideal, but we want to be clear that this is not a normal experience for Greenworks.
Written by a customer while visiting greenworkstools.com