Customer reviews from greenworkstools.com
Greenworks - 60V 21" Brushless Self-Propelled Battery Powered Lawn Mower + (2) 4.0Ah Batteries and Dual Port Charger - Green
Average customer rating
4.6
(1,382 Reviews)
Rating breakdown 1,382 reviews
5 Stars
1,085
4 Stars
199
3 Stars
31
2 Stars
22
1 Star
45
94%of customers recommend this product.
(
1,121 out of
1,188)
Customer Reviews for Greenworks - 60V 21" Brushless Self-Propelled Battery Powered Lawn Mower + (2) 4.0Ah Batteries and Dual Port Charger - Green
Posted by: RH L
from Texas
Gender:Male
Verified Purchase:Yes
I believe generally it's a great product. But I might have received a dud battery. First 5 minute, all beeping, and no more charge in 8 minutes. When I plugged it back to the charger, it is with the RED indicator, I don't think it's a good signs. I tried to charge it a few more time, sometimes it's green and sometime it's red. Initiated a call with them, but two weeks, no reply.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Care , June 15, 2021
Hello RH L
Thank you for your review. We are sorry to hear about the experience you have encountered with the battery.
Here are a few troubleshooting suggestions to check out. 1) When the battery is inserted, the light should begin flashing green to indicate the battery is charging. If this light is not igniting or is flashing red, this may indicate an issue and we would be interested in hearing more about this. If the light simply goes solid red, try removing the battery and unplugging the charger for about 10 minutes and place them both indoors in a room temperature setting, as this might indicate the battery is at the incorrect temperature to be charged. 2) Ensure that the battery has been fully inserted into the charger. Sometimes this requires a firm push into place to make sure that it has been properly seated. 3) Try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery. If the charger has been plugged in for extended periods of time, this can sometimes cause the charger to malfunction.
We are happy to hear you have imitated a inquiry to our Customer Care department. We apologize that you have experienced a higher-than-normal wait time; with the current situation we are taking all necessary steps to keep our office spaces safe for our employees. This may lead to longer than normal response times between emails/call. We do as for your continued patience as we maneuver through these difficult times. Please know, that we look forward to assisting you and are very sorry for the delay.
Thank you for your review. We are sorry to hear about the experience you have encountered with the battery.
Here are a few troubleshooting suggestions to check out. 1) When the battery is inserted, the light should begin flashing green to indicate the battery is charging. If this light is not igniting or is flashing red, this may indicate an issue and we would be interested in hearing more about this. If the light simply goes solid red, try removing the battery and unplugging the charger for about 10 minutes and place them both indoors in a room temperature setting, as this might indicate the battery is at the incorrect temperature to be charged. 2) Ensure that the battery has been fully inserted into the charger. Sometimes this requires a firm push into place to make sure that it has been properly seated. 3) Try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery. If the charger has been plugged in for extended periods of time, this can sometimes cause the charger to malfunction.
We are happy to hear you have imitated a inquiry to our Customer Care department. We apologize that you have experienced a higher-than-normal wait time; with the current situation we are taking all necessary steps to keep our office spaces safe for our employees. This may lead to longer than normal response times between emails/call. We do as for your continued patience as we maneuver through these difficult times. Please know, that we look forward to assisting you and are very sorry for the delay.
Written by a customer while visiting greenworkstools.com
Posted by: Rufus1
from Massachusetts
Gender:Male
Verified Purchase:Yes
Ctus great, keep the blade sharp. Itdoes my 1/2 acer lot easily. Easy to store.so far so good
Written by a customer while visiting greenworkstools.com
Posted by: KLH1
from Cullman AL
Gender:Male
Verified Purchase:Yes
Mower works well and cuts and bags grass good. The only item I see right now is when I release the self propel it Thales a few seconds for the wheels to be released so I cannot push mower until wheel is released.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Skeletor
from Indianapolis, IN
Gender:Male
Verified Purchase:Yes
I've used the mower 3 times and for the most part, love it. It's light, quiet, and has plenty of power. I love that it stores upright. My yard is between 1/4 & 1/3 acre and there is more than enough battery life to do a mowing. The batteries don't seem to take long to charge either. My only complaint and it's very minor, is that I don't think it mulches the grass quite as much as I'd like.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
Verified Purchase:Yes
Lawn mower works great cuts front and back lawn on one 5.0 battery
Written by a customer while visiting greenworkstools.com
Posted by: Lawn fighter
from St Louis County
Gender:Male
Verified Purchase:Yes
1) when putting the two parts of the handle together I had to carve off part of the plastic to get it to fit
2) I should have checked before I bought but the cost to replace the batteries is almost as much as a new mower. I sure hope they last a lot longer than the warranty
3). I can cut my lawn in an hour and 10 minutes and still have one light lit on the charge indicator
4) it cuts well I am happy with it
2) I should have checked before I bought but the cost to replace the batteries is almost as much as a new mower. I sure hope they last a lot longer than the warranty
3). I can cut my lawn in an hour and 10 minutes and still have one light lit on the charge indicator
4) it cuts well I am happy with it
Written by a customer while visiting greenworkstools.com
Posted by: ArnavAdvay
from Frisco, TX
Gender:Male
Verified Purchase:Yes
Hello Everyone,
I am a son of a farmer. I spent my first 20 years in India helping my family on the farm. I used to enjoy farming but then moved to the city for higher education and then came to California. Stayed in Bay Area California for more than 11 years. I was totally disconnected from gardening. It was my dream to have a backyard and front yard where I can spend quality time doing gardening. But as you know in California, having a house with a big backyard and front yard is not that easy :). Then recently we moved to Texas. The first thing I bought when I moved to new home is, the "Pro 60V 21" Brushless Self-Propelled Lawn Mower" and today I used it the first time. Wow... simply amazing! This is an amazing tool and I really enjoyed mowing. I am new to this tool but it is very easy to assemble and use. Today I have ordered the Greenworks Trimmer and Blower too. Thanks to Greenworks for making my dream come true, and for making it come true in such a wonderful and loving way. I am sure, I will enjoy this tool.
Thank you again.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Outstanding Machine!
on June 20, 2021
Posted by: HMiller
from Ma
Gender:Male
I bought this mower several weeks ago. I have used it multiple times on my yard. It cuts beautifully, and is easy to maneuver. I can do front and back yards on one 4amp battery, which I was skeptical about...but, it did it! I am extremely pleased with the product, the build quality, and the bang for the buck. I couldn't be happier.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com