Customer reviews from greenworkstools.com
Greenworks - 60V 21" Brushless Self-Propelled Battery Powered Lawn Mower + (2) 4.0Ah Batteries and Dual Port Charger - Green
Average customer rating
4.6
(3,610 Reviews)
Rating breakdown 3,610 reviews
5 Stars
2,792
4 Stars
519
3 Stars
112
2 Stars
64
1 Star
123
94%of customers recommend this product.
(
2,862 out of
3,052)
Customer Reviews for Greenworks - 60V 21" Brushless Self-Propelled Battery Powered Lawn Mower + (2) 4.0Ah Batteries and Dual Port Charger - Green
Customer Rating
4
Works well with my 2 acres
on April 9, 2022
Posted by: Gibson W
from Dallas, TX
Gender:Male
My 2 acres has some slopes and flat areas. The 6 batteries gives me enough power to mow it. I have side discharge although mulch kit is included.
The only frustration is the forward/reverse switch and blade on reverse. I have to press and hold the button to keep the PTO running.
It’s easy to accidentally bump the front/reverse switch. I think it should be a lever like shifter of a car. It’ll be more intuitive. Also, the more should not free roll if in area. Be care and remember to put parking break on. As for the seat, I wish it’ll let me slide back more. I’m average height of 5’9” and it feels cramp for my leg to press the accelerator pedal.
I especially like the battery design as they are easily removed to charge and can be used in other Greenworks Tools 60v tools. Some other brand has a 1 piece giant battery pack than is hard and heavy to replace. Turn ratio is better than gas powered mower as there is more room in front, without the engine, for the front wheels to turn. My wife enjoys using the mower as an ATV.
The only frustration is the forward/reverse switch and blade on reverse. I have to press and hold the button to keep the PTO running.
It’s easy to accidentally bump the front/reverse switch. I think it should be a lever like shifter of a car. It’ll be more intuitive. Also, the more should not free roll if in area. Be care and remember to put parking break on. As for the seat, I wish it’ll let me slide back more. I’m average height of 5’9” and it feels cramp for my leg to press the accelerator pedal.
I especially like the battery design as they are easily removed to charge and can be used in other Greenworks Tools 60v tools. Some other brand has a 1 piece giant battery pack than is hard and heavy to replace. Turn ratio is better than gas powered mower as there is more room in front, without the engine, for the front wheels to turn. My wife enjoys using the mower as an ATV.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Will not work on 3rd mow
on April 9, 2022
Posted by: MidwestMatt
from Central Illinois
Gender:Male
Unable to get the mower to function on the 3rd mow. Simply beeps incessantly. Batteries fully charged, following all directions.
Response from greenworkstools.comBy Greenworks, Customer Care , April 11, 2022
Hello MidwestMatt,
Thank you for your review. Sorry to hear that you are having an issue with our product. We see that you have been in contact with Greenworks customer care, and we are happy they were able to support you with this warranty claim. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. We really appreciate you letting us know and apologize for your experience. We look forward to your follow up post!
Thank you for your review. Sorry to hear that you are having an issue with our product. We see that you have been in contact with Greenworks customer care, and we are happy they were able to support you with this warranty claim. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. We really appreciate you letting us know and apologize for your experience. We look forward to your follow up post!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Cheap plastic gears, replacements are wrong
on April 9, 2022
Posted by: HelloMomOf3
I need replacement R0200744-00. They say it is the same as other part numbers. It is NOT. I would think the company would be aware of what parts are in their products. I need the actual replacement, not the incorrect one and not a link to the wrong one.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, April 11, 2022
Hello HelloMomOf3,
We are sorry to hear about your experience when finding replacement parts! It sounds like you will need to contact us directly some further information would be required to be better assist. Please allow our team to gather some further details so that we can help find a resolution for you. We kindly ask that you give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
We are sorry to hear about your experience when finding replacement parts! It sounds like you will need to contact us directly some further information would be required to be better assist. Please allow our team to gather some further details so that we can help find a resolution for you. We kindly ask that you give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great product
on April 7, 2022
Posted by: Anonymous
from Maryville Tennessee
Gender:Female
Just recently purchased - excellent product so pleased with performance
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Easy to push, cuts great and stores easily
on April 7, 2022
Posted by: WFP1
from FL
Gender:Male
Bought it about a month ago based on the other 60 volt tools I have and the features
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Boy Bethany
Verified Purchase:Yes
I'm 71 and got sick of my lawn service so I purchased this lawn mower. My 1/4 acre is an easy walk and it's so satisfying to see my own work.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Where are the high lift blades?
on April 5, 2022
Posted by: MnPudge
from Avon, MN
Gender:Male
My brother and I bought the dual blade 25” mower last summer. Both mowers came with four standard blades. Two are supposed to be high lift. Customer service tried to deny but eventually admitted it should include high lift blades. They would not or could not help me. Very disappointing. Otherwise , a great mower.
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, Customer Care, April 6, 2022
Hello MnPudge,
Thank you for taking the time to share your experience. We are glad you are overall happy with the mower. Sorry to hear you did not receive the correct blades with your kit. According to our records, your support request was responded to but unfortunately, we did not hear back with the requested information, perhaps the email was redirect to your junk or spam. Nonetheless, one of our Customer Care team members will be contacting you once again to rectify this issue and make sure you receive the correct blade. Please keep an eye out for an email from us shortly so that we can further support you. If you have not yet heard back from us, please check your junk or spam folder our response may have landed there.
Greenworks is committed to making sure customers are 100% satisfied with the quality and durability of their purchase. We thank you for your patience and understanding as we work to improve this experience for you. Please keep us updated.
Thank you for taking the time to share your experience. We are glad you are overall happy with the mower. Sorry to hear you did not receive the correct blades with your kit. According to our records, your support request was responded to but unfortunately, we did not hear back with the requested information, perhaps the email was redirect to your junk or spam. Nonetheless, one of our Customer Care team members will be contacting you once again to rectify this issue and make sure you receive the correct blade. Please keep an eye out for an email from us shortly so that we can further support you. If you have not yet heard back from us, please check your junk or spam folder our response may have landed there.
Greenworks is committed to making sure customers are 100% satisfied with the quality and durability of their purchase. We thank you for your patience and understanding as we work to improve this experience for you. Please keep us updated.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great
on April 5, 2022
Posted by: earl44
from Chesterfield, MO
Gender:Male
batteries hold up good, easy to operate, mows easy, love it
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com