Customer reviews from greenworkstools.com
Greenworks - 60V 21" Brushless Self-Propelled Battery Powered Lawn Mower + (2) 4.0Ah Batteries and Dual Port Charger - Green
Average customer rating
4.6
(3,610 Reviews)
Rating breakdown 3,610 reviews
5 Stars
2,792
4 Stars
519
3 Stars
112
2 Stars
64
1 Star
123
94%of customers recommend this product.
(
2,862 out of
3,052)
Customer Reviews for Greenworks - 60V 21" Brushless Self-Propelled Battery Powered Lawn Mower + (2) 4.0Ah Batteries and Dual Port Charger - Green
Customer Rating
3
good product but not very reliable
on April 18, 2022
Posted by: LocVu
from Everett, WA
Gender:Male
After one year, mine has issue with propelled system. Not sure why yet. Hope it will be simple fix. Nothing last forever but one year is too quick i guess. I used to have Honda (gas) and its propelled had issue too after 4 years
Response from greenworkstools.comBy Greenworks, Customer Care, April 18, 2022
Hello LocVu,
Thank you for sharing your concerns. We are very sorry to hear about your experience and could not have predicted that you would have run into these concerns with this lawn mower. Some issues can be tricky to diagnose over the phone as issues can present in different ways. The repair shop will do a diagnostic and determine what is wrong with it. We do apologize that the ideal option, we are sorry for any trouble this may cause. We hope the dealer can get it fixed ASAP and provide an explanation of what happened, that way you feel better about the experience/repair. If there is anything else, we can do for you please let us know or give us a call. 1-888-909-6757 (1-888-90WORKS).
Thank you for sharing your concerns. We are very sorry to hear about your experience and could not have predicted that you would have run into these concerns with this lawn mower. Some issues can be tricky to diagnose over the phone as issues can present in different ways. The repair shop will do a diagnostic and determine what is wrong with it. We do apologize that the ideal option, we are sorry for any trouble this may cause. We hope the dealer can get it fixed ASAP and provide an explanation of what happened, that way you feel better about the experience/repair. If there is anything else, we can do for you please let us know or give us a call. 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com
Customer Rating
1
flimsy and forced construction uninspired design
on April 18, 2022
Posted by: freetibet
Gender:Male
The batteries are massive but only hold a charge for 20 minutes. Poor to bad handling when using self drive.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, April 18, 2022
Hello freetibet,
We are sorry to hear that you were not completely satisfied with the run time of this battery when used in this lawn mower. This unit dual-port auto switchover lawn mower provides up to 60-minutes of uninterrupted runtime when used with two 5.0 Ah batteries. It is important to adjust your mowing techniques to make the most out of the battery life, here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed in order to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
5) Only use the self-propelled feature when needed.
We hope these tips will help! If not, we would be happy to investigate to see whether your run time would be considered average; please submit an email using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
We are sorry to hear that you were not completely satisfied with the run time of this battery when used in this lawn mower. This unit dual-port auto switchover lawn mower provides up to 60-minutes of uninterrupted runtime when used with two 5.0 Ah batteries. It is important to adjust your mowing techniques to make the most out of the battery life, here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed in order to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
5) Only use the self-propelled feature when needed.
We hope these tips will help! If not, we would be happy to investigate to see whether your run time would be considered average; please submit an email using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Handles my hillside
on April 17, 2022
Posted by: mlampepdx
from Lake Lure, NC
Gender:Male
Bought this mower to cut my sloping 1 1/2 acres rough cleared mountain site. The mower handles the slope easily, even when having to cut straight uphill. The twin batteries switched over flawlessly and powered the mower longer than I wanted to cut in a single session.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Never going back to gas power
on April 16, 2022
Posted by: MikeD828
from Santa Maria, Ca
Gender:Male
Perfect, so far, for our yard. Battery lasts for our lawn (1500 sq ft) for two lawn mows. The electric mower is much lighter than our old gas mower. Happy so far.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Love this mower!
on April 15, 2022
Posted by: RicardoN
from Portland, OR
Gender:Male
I love this mower! Just used it for the first time. Mowed about 1750sf in about half an hour and the 60volt/5.0ah battery still had half its charge left. This included mowing some tall new sod that was being mowed for the first time this spring. Plenty of power, not too loud, easy to adjust the height, and easy to remove/empty the clipping bag. Plus, no cord!!!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Kristin W
from Pittsburgh
Gender:Female
Verified Purchase:Yes
Mower is amazing, easy to use. I have a large double lot and and can mow the entire lawn on a single charge. Self propelled is the way to go.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: LKLK
Verified Purchase:Yes
Mowed for 1 hour and still had a full charge on the 2nd battery. Love the quietness, efficiency, and the way it cuts my new Zoysia grass!
Written by a customer while visiting greenworkstools.com
Posted by: LA in VA
from Richmond VA
Gender:Male
Verified Purchase:Yes
there is a lot to like about this battery mower...I like having 2 batteries, the wider cut path, and quick and easy start...also it's easy to clean since you can stand it up to clean the bottom. The mulching action is ok, I wouldn't let the grass get too high. The turbo function definitely makes better mulching, but it eats up the battery much quicker. It works for me, I like not having to deal with oil and gas, and the other items I mentioned. I'm satisfied with the purchase.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com