Customer reviews from greenworkstools.com
Greenworks - 60V 21" Brushless Self-Propelled Battery Powered Lawn Mower + (2) 4.0Ah Batteries and Dual Port Charger - Green
Average customer rating
4.6
(3,609 Reviews)
Rating breakdown 3,609 reviews
5 Stars
2,792
4 Stars
519
3 Stars
112
2 Stars
64
1 Star
122
94%of customers recommend this product.
(
2,862 out of
3,051)
Customer Reviews for Greenworks - 60V 21" Brushless Self-Propelled Battery Powered Lawn Mower + (2) 4.0Ah Batteries and Dual Port Charger - Green
Customer Rating
1
New machine won't charge
on September 17, 2026
Posted by: MissRose
from California
Brand new 60v 42inch zt mower won't charge, gives C9 error code, which is not listed. Never used.
Response from greenworkstools.comBy Greenworks, September 17, 2026
Thank you for sharing your experience with us. We are sorry to hear that your new 60V 42" CrossoverZ Zero Turn Mower is displaying a C9 error code and will not charge. Please try removing and reinstalling all four batteries to ensure they are fully seated, verify that the charger is connected directly to a working wall outlet, and inspect the battery and charger contacts for any dirt or debris. If the error persists, it may indicate an issue that requires further investigation. For additional guidance, please visit the Greenworks YouTube channel for setup and troubleshooting videos. If you still need assistance, contact the Greenworks Customer Success team through the online chat feature on the Greenworks Tools website or by calling 1-888-909-6757.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
If you live down South, you will regret buying
on September 13, 2026
Posted by: Pilotdad
from Covington, LA
Gender:Male
I was just going to straight out return it, but I decided to give it a shot and I deeply regret that. After the cut, I realized one of the battery doors doesn’t close properly. It cuts far worse than my previous 60 V 21 inch Greenworks push mower. And it just seems flimsy at best. To not take a product back means they have little to no confidence in their product line therefore, in my mind, it’s a scam at best. Maybe if you’re elderly and you have a large flat dry yard that you like to cut at least twice a week, sincerity, maybe this lawnmower is for you I really wanted this to work because I loved my previous mower. Sincerely angry, and regretful.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, September 14, 2026
Thank you for sharing your experience. We are sorry to hear that this mower did not meet your expectations, especially after having a positive experience with your previous Greenworks mower. The battery compartment doors should close securely during operation, so the behavior you described is not expected.
For the battery door, we recommend removing the battery and carefully inspecting both the battery compartment and door latch area for any debris, packaging material, or obstructions that could prevent proper closure. Ensure the battery is fully inserted and clicks securely into place, as a partially seated battery can sometimes prevent the door from latching correctly. It may also be helpful to compare both battery compartments to determine whether the issue is related to the door itself, the latch mechanism, or battery fitment. If the door still does not close properly after these checks, the unit may require further evaluation.
Regarding cutting performance, results can vary depending on grass type, grass height, moisture levels, and mowing settings. For thicker Southern grasses, we recommend verifying that the blades are sharp, selecting an appropriate cutting height, and avoiding removing more than one-third of the grass height in a single pass.
If you would like additional troubleshooting assistance, the Greenworks YouTube channel offers helpful setup, operation, and maintenance videos. You can also contact our Customer Success team through the online chat feature on the Greenworks Tools website or by calling 1-888-909-6757. They will be happy to help review the battery door concern and mower performance with you. We appreciate your feedback and will share your comments with our team.
For the battery door, we recommend removing the battery and carefully inspecting both the battery compartment and door latch area for any debris, packaging material, or obstructions that could prevent proper closure. Ensure the battery is fully inserted and clicks securely into place, as a partially seated battery can sometimes prevent the door from latching correctly. It may also be helpful to compare both battery compartments to determine whether the issue is related to the door itself, the latch mechanism, or battery fitment. If the door still does not close properly after these checks, the unit may require further evaluation.
Regarding cutting performance, results can vary depending on grass type, grass height, moisture levels, and mowing settings. For thicker Southern grasses, we recommend verifying that the blades are sharp, selecting an appropriate cutting height, and avoiding removing more than one-third of the grass height in a single pass.
If you would like additional troubleshooting assistance, the Greenworks YouTube channel offers helpful setup, operation, and maintenance videos. You can also contact our Customer Success team through the online chat feature on the Greenworks Tools website or by calling 1-888-909-6757. They will be happy to help review the battery door concern and mower performance with you. We appreciate your feedback and will share your comments with our team.
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Two 60V Required
on September 11, 2026
Posted by: Sam61
from Central NY
Gender:Male
I purchased this late spring. Used it all summer on a yard size of just shy of a half acre. I do not have any hills. I love the wheal size as it moves across the yard with ease. Plenty of power for all types of grass. However, I cannot get more than 20-25 minute runtime. I reported this to Greenworks and they stated the batterie is for UP TO 45 minutes runtime averaging UP TO 1/2 acre. I'm not sure but seems they consider anything between 1-45 minutes within their advertised time limits.
You really need to be prepared to mow when the conditions are best for the mower. This isn't compatible with my schedule or mother nature's. If I let the lawn go a day to 3 past perfect mowing height, the battery will not last. If it's also little damp, three charges may be required.
This mower needs to be sold with at least 2 batteries for lawns up to a half acre.
You really need to be prepared to mow when the conditions are best for the mower. This isn't compatible with my schedule or mother nature's. If I let the lawn go a day to 3 past perfect mowing height, the battery will not last. If it's also little damp, three charges may be required.
This mower needs to be sold with at least 2 batteries for lawns up to a half acre.
Pros: Convenient, Easy to Use, Durable
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, September 11, 2026
Hello Sam61.
Thank you for taking the time to share your detailed experience. We are glad to hear that you have been pleased with the mower's power and maneuverability. We understand that runtime is an important consideration, especially for larger properties. Battery runtime can vary based on grass type, grass height, moisture levels, terrain, and overall mowing conditions. Thicker or damp grass and letting the lawn grow longer between cuts can increase power demand and reduce runtime compared to ideal testing conditions.
To help maximize runtime, we recommend mowing regularly, avoiding wet grass when possible, ensuring the blade remains sharp, and using a higher cutting height when conditions are more challenging. For larger lawns or more demanding conditions, having an additional battery available can help extend mowing time and improve convenience.
We appreciate your feedback regarding battery capacity and your suggestions. If you would like additional tips on optimizing performance, please visit the Greenworks YouTube channel. For further assistance, our Customer Success team can be reached through the online chat feature on the Greenworks Tools website or by calling 1-888-909-6757. Thank you for choosing Greenworks.
Thank you for taking the time to share your detailed experience. We are glad to hear that you have been pleased with the mower's power and maneuverability. We understand that runtime is an important consideration, especially for larger properties. Battery runtime can vary based on grass type, grass height, moisture levels, terrain, and overall mowing conditions. Thicker or damp grass and letting the lawn grow longer between cuts can increase power demand and reduce runtime compared to ideal testing conditions.
To help maximize runtime, we recommend mowing regularly, avoiding wet grass when possible, ensuring the blade remains sharp, and using a higher cutting height when conditions are more challenging. For larger lawns or more demanding conditions, having an additional battery available can help extend mowing time and improve convenience.
We appreciate your feedback regarding battery capacity and your suggestions. If you would like additional tips on optimizing performance, please visit the Greenworks YouTube channel. For further assistance, our Customer Success team can be reached through the online chat feature on the Greenworks Tools website or by calling 1-888-909-6757. Thank you for choosing Greenworks.
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Two 60V Required
on September 11, 2026
Posted by: Sam61
I purchased this late spring. Used it all summer on a yard size of just shy of a half acre. I do not have any hills. I love the wheal size as it moves across the yard with ease. Plenty of power for all types of grass. However, I cannot get more than 20-25 minute runtime from the one battery sold with it. I reported this to Greenworks and they stated the batterie is for UP TO 45 minutes runtime averaging UP TO 1/2 acre. I'm not sure but seems they consider anything between 1-45 minutes within their advertised time limits.
Also, you really need to be prepared to mow when the conditions are best for the mower. This isn't always compatible with my schedule or mother nature's. If I let the lawn go a day to 3 past perfect mowing height, the battery will not last. If it's also little damp, three charges may be required.
This mower needs to be sold with at least 2 batteries for lawns up to a half acre.
I live in the Northeast. This mower has not yet experienced our fall with damp grass and leaves. I anticipate a single charge will not cut it.
Also, you really need to be prepared to mow when the conditions are best for the mower. This isn't always compatible with my schedule or mother nature's. If I let the lawn go a day to 3 past perfect mowing height, the battery will not last. If it's also little damp, three charges may be required.
This mower needs to be sold with at least 2 batteries for lawns up to a half acre.
I live in the Northeast. This mower has not yet experienced our fall with damp grass and leaves. I anticipate a single charge will not cut it.
Response from greenworkstools.comBy Greenworks, September 11, 2026
Hello Sam61.
Thank you for sharing your experience. We are glad to hear that you have been pleased with the mower's power and maneuverability. Battery-powered mowers can experience shorter runtime when cutting thicker, taller, or damp grass, as the motor works harder to maintain cutting performance. To help maximize runtime, we recommend mowing regularly, avoiding wet grass when possible, and keeping the blade sharp. We appreciate your feedback regarding battery capacity for larger lawns. If you would like additional tips on optimizing performance, please visit the Greenworks YouTube channel. For further assistance, our Customer Success team can be reached through the online chat feature on the Greenworks Tools website or by calling 1-888-909-6757. Thank you for choosing Greenworks.
Thank you for sharing your experience. We are glad to hear that you have been pleased with the mower's power and maneuverability. Battery-powered mowers can experience shorter runtime when cutting thicker, taller, or damp grass, as the motor works harder to maintain cutting performance. To help maximize runtime, we recommend mowing regularly, avoiding wet grass when possible, and keeping the blade sharp. We appreciate your feedback regarding battery capacity for larger lawns. If you would like additional tips on optimizing performance, please visit the Greenworks YouTube channel. For further assistance, our Customer Success team can be reached through the online chat feature on the Greenworks Tools website or by calling 1-888-909-6757. Thank you for choosing Greenworks.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
60 volt Zero turn with wall charger
on September 8, 2026
Posted by: MT Mjbuild
from Dover, Wi
Gender:Male
Received CRZ 426 on 9/4/26 FedEx Freight. This machine is a joy to use.I have 3/4 acre mowed it twice , and only used half the battery charge. Love the wall charger with plug into the unit. I have power to my shed makes it very easy to charge.
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Environmentally Safe, Powerful
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, September 9, 2026
Thank you for choosing Greenworks and for sharing your positive experience with the 60V 42" CrossoverZ Zero Turn Mower. We are thrilled to hear that you are enjoying your new mower and that it is providing excellent runtime on your 3/4-acre property. It is especially great to know that the wall charger and direct charging capability are making the charging process convenient and easy for your setup. To help maintain optimal performance, we recommend ensuring the batteries are fully seated before operation, keeping the battery contacts clean and free of debris, and storing the batteries in a dry location when not in use. These simple steps can help maximize battery life and overall performance.
If you ever need assistance, product tips, or troubleshooting guidance, please visit the Greenworks YouTube channel for helpful videos. Our Customer Success team is also happy to help and can be reached through the online chat feature on the Greenworks website or by calling 1-888-909-6757. We hope you continue to enjoy many seasons of convenient, powerful mowing with your CrossoverZ mower.
If you ever need assistance, product tips, or troubleshooting guidance, please visit the Greenworks YouTube channel for helpful videos. Our Customer Success team is also happy to help and can be reached through the online chat feature on the Greenworks website or by calling 1-888-909-6757. We hope you continue to enjoy many seasons of convenient, powerful mowing with your CrossoverZ mower.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
No spare parts
on September 6, 2026
Posted by: S.O.L.
No spare parts available in US or Canada. First my backpack sprayer died because a cheap runner 3/8ths tob1/4 inch adapter degraded and split. Then the switch in the handle to engage the blade motor on my 60v 21 inch mower failed
Response from greenworkstools.comBy Greenworks, September 8, 2026
Thank you for sharing your experience. We understand how frustrating it can be when a product requires repairs and replacement parts are difficult to obtain. Based on the information provided, a replacement relay or control unit part number was identified and shared for sourcing through third-party suppliers. If you are experiencing issues with the blade motor engagement system, it may be helpful to verify that the battery is fully charged and that all visible relay and wiring connections are secure and free from damage or corrosion. We appreciate your feedback regarding parts availability for this mower. For additional troubleshooting, maintenance tips, and product guidance, please visit the Greenworks YouTube channel. If further assistance is needed, our Customer Success team is available through the online chat feature on the Greenworks Tools website or by calling 1-888-909-6757.
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Ok
on September 5, 2026
Posted by: Alissa
from Iowa
Gender:Female
I have one acre including where the house sits… no way does this cover 2.5 acres. I’ve had it two seasons now and it’s not bad but if I had to do it again I would get something more powerful that could also handle tall grasses.
Pros: Easy to Use, Environmentally Safe
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, September 8, 2026
Thank you for sharing your experience with the CrossoverT riding mower. We appreciate your feedback and understand your concerns regarding acreage coverage and performance in taller grass. Actual runtime and coverage can vary based on factors such as grass height, grass density, terrain, mowing speed, and cutting conditions. For optimal performance, we recommend mowing regularly to prevent grass from becoming overly tall, ensuring all batteries are fully charged before use, and keeping the mower deck clean and free of grass buildup. If you would like tips on maximizing runtime and performance, please visit the Greenworks YouTube channel for helpful videos and guidance. If you need additional assistance, our Customer Success team is available through the online chat feature on the Greenworks Tools website or by calling 1-888-909-6757. We appreciate your feedback and the opportunity to support you.
Written by a customer while visiting greenworkstools.com
Posted by: Jake83
Gender:Male
Verified Purchase:Yes
At age 83 this product is a dream come true. It far exceades my expectations. Low noise, no exhaust fumes, easy maneuvering and no oil or gas to deal with. Does a good job mulching and recharges in a little over 1 hour. What's not to love. Best thing since sliced bread! I can mow a half acre twice or more on low blade speed before recharge. I highly recommend this lawn tractor.
Pros: Easy to Use, Quiet, Environmentally Safe, Powerful
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, September 3, 2026
Thank you for sharing such a wonderful review! We are delighted to hear that your Greenworks 60V 42" CrossoverT Riding Lawn Mower has exceeded your expectations. It is especially rewarding to know that you are enjoying the quiet operation, freedom from gas and oil maintenance, excellent mulching performance, and fast recharge time. Hearing that it can handle your property so efficiently and has become "the best thing since sliced bread" truly made our day. Thank you for your recommendation and for choosing Greenworks. If you ever have specific questions or concerns about our products, contact Greenworks via chat on our website, call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.
Happy mowing!
Happy mowing!
Written by a customer while visiting greenworkstools.com