Customer reviews from greenworkstools.com
Greenworks - 60V 21" Brushless Self-Propelled Battery Powered Lawn Mower + (2) 4.0Ah Batteries & Dual Port Charger - Green
Average customer rating
4.6
(1,336 Reviews)
Rating breakdown 1,336 reviews
5 Stars
1,043
4 Stars
195
3 Stars
31
2 Stars
22
1 Star
45
94%of customers recommend this product.
(
1,078 out of
1,145)
Customer Reviews for Greenworks - 60V 21" Brushless Self-Propelled Battery Powered Lawn Mower + (2) 4.0Ah Batteries & Dual Port Charger - Green
Posted by: Beth77581
from Texas
Gender:Female
Verified Purchase:Yes
So easy to take out of box, charge and start using. As an older first time mowing lawn and with almost half acre to tackle, I was delighted at how well the self propelled feature worked. Looking forward to years of use.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
My yard eats mowers; how is this still running?
on August 27, 2023
Posted by: MarylandUSA
from Poolesville, MD
Gender:Male
I bought the 21-inch Gen 2 self-propelled mower as a bare tool (no longer offered) so I could use it with the more robust X-Range (Bluetooth) batteries. I use my mower to mow my 3/4 acre lawn. Since I own four 5AH batteries and four 2.5AHs, I treat myself to full-time Turbo mode and full-time self-propelled wheels. I also forgo the "economy blade" that came attached, preferring the other blade--the power-hungry mulching blade--exclusively, because it provides a cleaner result and I have battery capacity to spare.
Rather than repeat what others have written, I'll share some less commonly voiced thoughts:
- The mulching blade lasts a long time before it needs sharpening. I bought three spares but I need only three in the course of a year: two in spring, summer, and early fall, and the third in late fall, when the leaves take over.
- With a mulching blade and Turbo mode, my lawn looks delightfully even. I don't leave clippings unless I get lazy and cut off more than two-thirds of the grass height.
- On the thickest grass, I must slow down or the 1500W motor might stall. 1800W would be welcome, but that would be more appropriate for the company's 80V mower. (The 82V commercial 21 is rated at 2000W for the blade motor plus the motor that powers the wheels.)
- I can't tell which makes the biggest difference to the quality of cut: Turbo mode or the mulching blade. Neither does a perfect job obliterating leaves but then neither did my Snapper 4-cycle mower with a Ninja blade. I'd rate the result with leaves B+.
- When I use the mulching blade, a 5AH battery lasts about 20 percent shorter.
- With Turbo mode engaged, a 5AH battery lasts about 25 percent shorter.
- With mulching blade AND Turbo mode, a 5AH battery lasts about 30 to 35 percent shorter.
- My number one suggestion for Greenworks: Redesign the battery lid to close all the way when we use 8AH batteries. Oh, and sell the new lid as a retrofit.
- My number one suggestion for owners: Use Turbo more often than not. Invest in more battery capacity if you must.
- With a 2.5AH X-Range (Bluetooth) battery, you can run the mulching blade in Turbo mode or with self-propelled engaged; probably not both Turbo and self-propelled. Don't try Turbo mode with a standard 2.5AH battery unless you're using the thinner, economy blade.
- The wheels have held up, even though my yard is full of gopher holes and surfaced roots that eat lesser wheels. I'm guessing the hubs use steel bearings, not bushings.
- The single-level height adjuster is a welcome feature. If I'm feeling limber, I can change the height without letting go of the throttle.
- When you're using self-propelled mode, you can tell when the first battery has died and the second battery has kicked in: You're suddenly forced to walk faster.
- If you listen to when your second battery is about to deplete, you can shut off the blade and use the (300W?) transmission motor to self-propel back to your garage.
- I keep a soft "wheelchair" caddy attached to my handle to hold a sport drink and a 14-inch Cal-Hawk lopper. I stop the mower and use the lopper to trim branches that would otherwise brush my face.
- Using steel ties, I've lashed an 18V 7-inch "red" worksite fan (450 CFM) to the mower's body. Set to "High," the fan keeps my neck and face cool on hot, humid days.
- The headlights are fun but they're not quite bright enough to rely on when cutting after dark. I supplement them with a 600W headlamp.
- Any mower will cut better when the grass is dry. If you don't "have" to mow when the grass is still wet with dew, do yourself and your grass a favor and wait until later afternoon or evening.
Rather than repeat what others have written, I'll share some less commonly voiced thoughts:
- The mulching blade lasts a long time before it needs sharpening. I bought three spares but I need only three in the course of a year: two in spring, summer, and early fall, and the third in late fall, when the leaves take over.
- With a mulching blade and Turbo mode, my lawn looks delightfully even. I don't leave clippings unless I get lazy and cut off more than two-thirds of the grass height.
- On the thickest grass, I must slow down or the 1500W motor might stall. 1800W would be welcome, but that would be more appropriate for the company's 80V mower. (The 82V commercial 21 is rated at 2000W for the blade motor plus the motor that powers the wheels.)
- I can't tell which makes the biggest difference to the quality of cut: Turbo mode or the mulching blade. Neither does a perfect job obliterating leaves but then neither did my Snapper 4-cycle mower with a Ninja blade. I'd rate the result with leaves B+.
- When I use the mulching blade, a 5AH battery lasts about 20 percent shorter.
- With Turbo mode engaged, a 5AH battery lasts about 25 percent shorter.
- With mulching blade AND Turbo mode, a 5AH battery lasts about 30 to 35 percent shorter.
- My number one suggestion for Greenworks: Redesign the battery lid to close all the way when we use 8AH batteries. Oh, and sell the new lid as a retrofit.
- My number one suggestion for owners: Use Turbo more often than not. Invest in more battery capacity if you must.
- With a 2.5AH X-Range (Bluetooth) battery, you can run the mulching blade in Turbo mode or with self-propelled engaged; probably not both Turbo and self-propelled. Don't try Turbo mode with a standard 2.5AH battery unless you're using the thinner, economy blade.
- The wheels have held up, even though my yard is full of gopher holes and surfaced roots that eat lesser wheels. I'm guessing the hubs use steel bearings, not bushings.
- The single-level height adjuster is a welcome feature. If I'm feeling limber, I can change the height without letting go of the throttle.
- When you're using self-propelled mode, you can tell when the first battery has died and the second battery has kicked in: You're suddenly forced to walk faster.
- If you listen to when your second battery is about to deplete, you can shut off the blade and use the (300W?) transmission motor to self-propel back to your garage.
- I keep a soft "wheelchair" caddy attached to my handle to hold a sport drink and a 14-inch Cal-Hawk lopper. I stop the mower and use the lopper to trim branches that would otherwise brush my face.
- Using steel ties, I've lashed an 18V 7-inch "red" worksite fan (450 CFM) to the mower's body. Set to "High," the fan keeps my neck and face cool on hot, humid days.
- The headlights are fun but they're not quite bright enough to rely on when cutting after dark. I supplement them with a 600W headlamp.
- Any mower will cut better when the grass is dry. If you don't "have" to mow when the grass is still wet with dew, do yourself and your grass a favor and wait until later afternoon or evening.
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Amazing Greenworks Cordless Battery Powered Mower!
on January 4, 2020
Posted by: Anonymous
from Bakersfield, CA
Gender:Female
[This review was collected as part of a promotion.] I am so impressed with this Greenworks battery-powered lawn mower! As a woman yard work can be intimidating, but this lawn mower has made cutting my grass so easy and efficient. There is so much power behind this mower, even my dad was impressed with the comparison to his gas powered mower. The self-propelled system makes it so easy to control where I am mowing. The turbo button feature helps get through the little tougher areas on my lawn and is super convenient. This mower is a very nice looking machine, sleek and clean with a foldable handle. That makes storing my mower so easy. It does not matter how uneven my grass is before I mow, My lawn comes out so nice and even after using this lawn mower. I was surprised with how quiet this machine is, and I was very happy with how clean it is, no yucky fumes! This lawn mower comes with two battery ports, and has a pretty nifty feature of automatically switching to the other battery if one dies. How cool is it that I just charge the batteries and have a long lasting machine, ready to go! This company offers a great warranty that leaves me a peace of mind. So happy with my new amazing cordless battery powered lawn mower!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Works as advertised and maybe better!
on August 8, 2021
Posted by: MikeS60
from Canyon Lake, TX.
Gender:Male
Easy to assemble, easy to operate, mulches great, easy to start, pulls great, folds/stores in a small area and quiet! Highly recommended and worth every penny, I don't know why I fought my wife for so long... and guy's she races me to mow the lawn!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Issues 2 hours old
on April 7, 2023
Posted by: Brokerer
from WIS
Gender:Male
I called and customer service was going to have a Senior Tech call relating to issues with
Self propelled mower. Never bothered to call, we had set a time up, no call back.
This gives you a great impression of Greenworks. I don't think I'll be buying any more of there products!!!!
Self propelled mower. Never bothered to call, we had set a time up, no call back.
This gives you a great impression of Greenworks. I don't think I'll be buying any more of there products!!!!
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, April 10, 2023
Hello Brokerer,
We understand your concerns and want you to know that we take our customer service experience very seriously. We are concerned to hear you were in cue for a call back and did not received one! We know your time is valuable and our team is working diligently to be in contact with each waiting customer as quickly as we can be while giving each person the attention they deserve. Unfortunately, we understand this is not ideal, but we want to be clear that this is not a normal experience for Greenworks. Rest assured; someone will be in contact with you soon. Please be sure to check your junk and spam folder as emails from our team sometimes end up there. Thank you for your continued patience and understanding.
We understand your concerns and want you to know that we take our customer service experience very seriously. We are concerned to hear you were in cue for a call back and did not received one! We know your time is valuable and our team is working diligently to be in contact with each waiting customer as quickly as we can be while giving each person the attention they deserve. Unfortunately, we understand this is not ideal, but we want to be clear that this is not a normal experience for Greenworks. Rest assured; someone will be in contact with you soon. Please be sure to check your junk and spam folder as emails from our team sometimes end up there. Thank you for your continued patience and understanding.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Over promised, under delivering
on August 6, 2023
Posted by: Manny Mortgage
from Ohio
Gender:Male
The mower works fine. However, the batteries only last 20 minute approximately each. I have two batteries and both can’t mow a lawn pass ‘minute. A great reminder for me not to buy anything else electric or lithium powered.
Pros: Quiet
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, August 14, 2023
Hello Manny Mortgage,
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the run time of this battery when used in this lawn mower.
It is important to adjust your mowing techniques to make the most out of the battery life! This unit is advertised as running up to 40 minutes (w/ included 5Ah battery), but it goes without saying that that the harder the unit works, the quicker the battery drains. Here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
5) Only use the self-propelled feature when needed. Self-propelled mowers do use more battery than standard push mowers as more power is being demanded from the battery to run the blades and the wheels.
We hope these tips will help! If not, we would be happy to investigate to see whether your run time would be considered average please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to speak with you to see if we can find a solution. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the run time of this battery when used in this lawn mower.
It is important to adjust your mowing techniques to make the most out of the battery life! This unit is advertised as running up to 40 minutes (w/ included 5Ah battery), but it goes without saying that that the harder the unit works, the quicker the battery drains. Here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
5) Only use the self-propelled feature when needed. Self-propelled mowers do use more battery than standard push mowers as more power is being demanded from the battery to run the blades and the wheels.
We hope these tips will help! If not, we would be happy to investigate to see whether your run time would be considered average please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to speak with you to see if we can find a solution. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Rather Nice
on September 22, 2018
Posted by: Justaguy
from Gastonia, NC
Gender:Male
I received this mower as a gift from a friend and all in all, is a pretty nice mower. I love it’s automatic shut off feature when I happen to damage the blade or run over a “less than ideal” item. It’s always quick and easy to start/assemble, requires almost no maintenance, and is easy to adjust. However I was disappointed to note it’s continual difficulty with completing my 0.75 acre yard with a single charge and additional batteries are quite pricey. Second, the grass expelling port on the side would continually get clogged and shut off the mower. I actually had to keep a stick on hand just to flick it out. The padded handle for the push mower started to tear after the first month. In summary, I still think it’s a great mower and it is possible that I put a great amount of stress on the machine given that I posses a rather large natural area in my back yard and may have contributed to the inability to clear the task in one go but rather use another battery. I would recommend for small yards on flat or slightly elevated terrain.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
GREATEST LAWN MOWER EVER
on June 29, 2019
Posted by: starnes479
Gender:Male
i just bought this lawn mower and found it to be the best investment i could ever make. I've mowed a great deal of lawn with many other kinds of lawn mowersand in my seventy years believe me this does the job. I have St. Augustine grass and it is really and unbelieveablly thick 4" grass and hard to move with a regular standard lawn mower. But this lawn mower and it being self-propelled is great not one problem or hitche. I also bought the Greenwork battery operated blower and trimmer as well. these three items have made my mowing the front and back yard a whole lot easier and more comfortable. believe me you can't go wrong with this lawn mower,
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com