Customer reviews from greenworkstools.com
Greenworks - 60V 21" Brushless Self-Propelled Battery Powered Lawn Mower + (2) 4.0Ah Batteries & Dual Port Charger - Green
Average customer rating
4.6
(1,336 Reviews)
Rating breakdown 1,336 reviews
5 Stars
1,043
4 Stars
195
3 Stars
31
2 Stars
22
1 Star
45
94%of customers recommend this product.
(
1,078 out of
1,145)
Customer Reviews for Greenworks - 60V 21" Brushless Self-Propelled Battery Powered Lawn Mower + (2) 4.0Ah Batteries & Dual Port Charger - Green
Customer Rating
1
Good mower but damaged upon arrival
on August 12, 2020
Posted by: Joey S
from Houston
Gender:Male
I just moved into a house and needed a mower. After reading reviews I decided on Greenworks. The unit arrived with the box heavily damaged, and there was a broken plastic piece that I couldn’t figure out what it went to at the time. After mowing two times I have since found that the plastic cover on the inside of the wheel is what was damaged in the box. If Greenworks makes this right I will be happy to adjust this review.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks Tools, Greenworks Customer Care, August 12, 2020
Hello Joey S,
Thank you for your review. We are very sorry to hear about your experience with your recent purchase. This is certainly concerning and Greenworks takes issues like these very seriously. This is something we would never want any of our customers to encounter. Please note that this product carries a 4-year warranty from the date of purchase. Please contact us at 1-888-909-6757 (1-888-90WORKS) or by email on info@greenworkstools.com so we may assist you.
Thank you for your review. We are very sorry to hear about your experience with your recent purchase. This is certainly concerning and Greenworks takes issues like these very seriously. This is something we would never want any of our customers to encounter. Please note that this product carries a 4-year warranty from the date of purchase. Please contact us at 1-888-909-6757 (1-888-90WORKS) or by email on info@greenworkstools.com so we may assist you.
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from Minnesota
Gender:Male
Verified Purchase:Yes
Overall like the machine, its quiet, easy to operate and the self propelled is better than my gas mower was especially for hills, vertical storage is a plus and able to mow my lawn on one charge/one battery, small city lot with walk out basement any bigger and would have to use second battery. Some down sides, blade doesn't fill the actually mower deck so if not careful get stripes of lawn that aren't mowed, when stopping self propelled having to push forward before can pull it backwards, and battery level doesn't seem to be very accurate on the handle as it will say empty but the mower continues to run. Overall I am happy with the mower but feel like some improvements could be made.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
60v 21" Mower
on August 26, 2020
Posted by: Rick Cole
from Taft, Ca
Gender:Male
The 21" 60v PRO Mower Has by far been the Best Mower i have ever owned. It cuts Perfect, Very Quite, Ease of adjustments, Battery last for three Mow jobs on about 3000sf yard. This thing is Awesome!!!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Solid but needs the extra battery
on September 10, 2020
Posted by: Irimis
from Charlotte NC
Picked this up as I don't want to deal with gas anymore. I have a slight hill in my backyard and a decent hill in the front, but the property is under .3 acre with a decent sized house and/patio/3 car garage so not a lot of grass. I have to use 2 batteries to get though the cut as well as not using the self propel feature a lot of the time. Cutting/mulch is great, but I bought the self propel so I don't have to push, but if I use that I will drain the battery just cutting the back.
Written by a customer while visiting greenworkstools.com
Customer Rating
4
First Impressions
on September 16, 2020
Posted by: dsemones
from Ann Arbor, MI
Gender:Male
I just bought this mower 5 days ago. Out of the box assembly was extremely simple. Left the battery to charge overnight and used it the next day. It is so light that the self propelled feature isn't really necessary on level open areas. Oddly quiet after the old Briggs & Stratton machine. Seemed to cut just fine. The only thing that bothered me about it was that, during assembly, the screws that fasten the handle tended to bind up on the loctite in the threads before they were tight on the handle and the plastic recess around the nut was not a tight enough fit to keep the nut from turning with the screw.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Landlady
Verified Purchase:Yes
This has cut the time it takes me to mow my lawn down substantially. Its controls are easy to use. The self-propelled feature can move pretty fast so I still get my exercise chasing after it ;) Or you can set it to go slower if you prefer.
I had an issue with the battery and so far customer service for the company has been excellent.
I had an issue with the battery and so far customer service for the company has been excellent.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Excellent machine
on October 9, 2020
Posted by: MAVP
from Rockingham County, VA
Purchased the machine on Labor Day to replace gasoline powered unit. Needed to get away from the pull start. We could not be happier! Size of our area, we complete mowing on one charge. The machine delivers a smooth even cut. Self propelled feature is great. Picks up the fallen leaves without extra effort. The machine is significantly quieter than a gasoline machine. We especially like the option of operating self propelled without running the blade.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Great, but
on October 16, 2020
Posted by: UltimateFixer
from TTown, USA
Take’s some getting use to. Appears to be made well, but the controls are less than desirable. I noticed they have discontinued this model and the replacement for it has a more conventional design for the controls and handle. Also. They have done away with the headlights and second battery, both of which seemed to be geared more towards marketing than functionality. It seems to have plenty of power but if you’re grass is high, heavy, or wet, the battery discharge is noticeably shortened. I think I will grow to like it more as time goes on. It appears well made.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com