Customer reviews from greenworkstools.com
Greenworks - 60V 21" Brushless Self-Propelled Battery Powered Lawn Mower + (2) 4.0Ah Batteries & Dual Port Charger - Green
Average customer rating
4.6
(1,336 Reviews)
Rating breakdown 1,336 reviews
5 Stars
1,043
4 Stars
195
3 Stars
31
2 Stars
22
1 Star
45
94%of customers recommend this product.
(
1,078 out of
1,145)
Customer Reviews for Greenworks - 60V 21" Brushless Self-Propelled Battery Powered Lawn Mower + (2) 4.0Ah Batteries & Dual Port Charger - Green
Customer Rating
5
Powerful, great warranty
on August 8, 2025
Posted by: MrGio
from Lakemont, GA
Gender:Male
[This review was collected as part of a promotion.] Great power, cuts nice, the self propelled mower drives through grass and up hill. The warranty is ironclad after mine broke, they replaced it, no questions asked, which is more than I can say about the gas powered mowers I've had. Very satisfied buyer, and glad I'm as ecological as possible.
Pros: Convenient, Easy to Use, Quiet, Durable, Environmentally Safe, Powerful
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Pushmower
on August 9, 2025
Posted by: Beanbug
from Keithville, LA
Gender:Female
[This review was collected as part of a promotion.] We purchased this mower recently. The experience was wonderful. We received it quickly. Was easy to put together. Works wonderful. Easy to push. Excellent at cutting the yard.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
2546202
on August 15, 2025
Posted by: ARTLEYRACING
from WHITEHOUSE TX
Gender:Male
[This review was collected as part of a promotion.] BOUGHT FOR WIFE & SHE LOVES IT (EXCEPT SHE NEVER CAN REMEMBER ALL THE THINGS YOU HAVE TO DO TO START IT!!). WELL BUILT, GOOD BATTERIES....HOWEVER, HORRENDOUS REGISTRATION PROCESS. CAN'T JUST USE 2546202. HAVE TO REGISTER MOWER, CHARGER & EACH BATTERY SEPARATELY (ALL DIFFERENT MODEL #'S & SERIAL #'S) AND NONE OF THEN ARE ON THE BOX? AND YOU WAIT UNTIL THE END TO TELL ME THAT YOU NEED PHOTO RECEIPT UPLOADED? WELL, I BOUGHT ONLINE. SO WENT TO RETAILER, FOUND ONLINE DIGITAL RECEIPT, PRINTED AS PDF AND...OH, YOU DONT ACCEPT PDF'? SO I HAD TO TAKE A PICTURE OF MY COMPUTER MONITOR, DOWNLOAD TO COMPUTER AND...OH PICTURE IS OVER 10 MB (TOO BIG?) IN THE MEAN TIME EACH TIME I DID THIS AND WASNT ABLE TO ATTACH RECEIPT PHOTO, I HIT SAVE AND EXIT (NEVER TO BE FOUND AGAIN!!) I EVEN CREATED AN ACCOUNT, ADDED MY MOWER TO "PURCHASED ITEMS" IN HOPES THAT FOR EACH ITEM I REGISTERED, MAYBE IT WOULD REMEMBER OR AUTO FILL IN PERSONAL INFORMATION, BUT NOPE! SO, I SERIOUSLY DOUBT I WILL EVER BUY ANYTHING AGAIN FROM THIS COMPANY AGAIN UNLESS YOU CAN FIX THESE ISSUES. GOOD GRIEF!
No, I would not recommend this to a friend.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Best battery mower I've owned
on August 24, 2025
Posted by: Bkscoutmaster
from Chesapeake City MD
Gender:Male
[This review was collected as part of a promotion.] Bought this mower 2 months ago easy to use cuts great even in tall grass
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Better than expected, far better!
on August 26, 2025
Posted by: Surfer
from Clarion County, PA
Gender:Male
[This review was collected as part of a promotion.] Just purchased! The unit is heavy, so I had to be careful taking it out of the box. Should have help removing. After reviewing instructions (yes, I'm a man and I follow directions.) , assembly was a cinch. With two batteries to charge, it took about 15 minutes each,. Batteries snapped into place and the unit was ready to go.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Do not buy this
on August 27, 2025
Posted by: Jrat
Bought this back in April, dead battery after 6 uses. Battery shows 3 bars and yet its dead and flashing light on the charger. These batteries are horrible and I regret my purchase. I live on a very small lot less than 6k sq ft and i have a pretty big house so my lot is small. Grass in summer does not grow tall so you can cut every two to three weeks. I also leave my grass taller and yet new out of the box you cannot mow the front and back yard. In fact the mower decides it needs more power at random even if im just on the sidewalk(did a test to see) Also I do not get to use the self propel feature as that would surely make it last even less time. Im not cutting my grass short, im not using self propel, im mowing less than 45oo sq ft of yard after you factor in house footprint. I store and charge according to owners manual and this up to one acre mower cannot finish and drains both batteries dry. So you let them cool off for about an hour then charge and then go again. Its a joke. tried to use the cs chat and they cannot even spell our right. Please see "OUT" live agent hours below. SMH.
Thank you for reaching Greenworks. Our Live agents are not available at this time. Please see out Live agent hours below.
Response from greenworkstools.comBy Greenworks, August 28, 2025
Hello Jrat.
We are sorry to hear about your experience with the Greenworks 60V 21" Self-Propelled Mower and its batteries. We understand how frustrating it must be to have issues so soon after purchase, especially on a small yard where you expected plenty of runtime.
As a first troubleshooting step, please try resetting the charger: unplug it for approximately 10 minutes, then plug it back in and reinsert the battery. Make sure the battery is firmly seated in the compartment—you should hear a distinct click or snap indicating proper placement.
Here are a few additional steps that often help:
Remove the battery and reseat it firmly in the charger to ensure full contact.
Let the battery cool in a well-ventilated area if the charger flashes red, even if it doesn’t feel hot.
Try charging with a different compatible battery, if available, to determine whether the issue is with the battery or the charger.
Inspect battery terminals for dirt or debris and clean gently if needed.
Typically, two 5.0Ah batteries provide up to 70 minutes of mowing under normal conditions, though runtime can vary with grass height, mowing frequency, and terrain. The mower’s automatic “power boost” feature can also cause it to ramp up unexpectedly, even on lighter resistance.
We also apologize for the spelling errors you encountered in chat support. That is not the experience we want for our customers, and your feedback has been shared with our team to improve training and accuracy.
If you have tried these steps and are still experiencing an issue, please start a Live chat at www.greenworkstools.com or call the Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to work with you to find a solution. Please have the battery, charger, and mower with you during the call so we can perform the necessary troubleshooting steps.
Thank you for your patience and understanding as we work to improve this experience for you.
We are sorry to hear about your experience with the Greenworks 60V 21" Self-Propelled Mower and its batteries. We understand how frustrating it must be to have issues so soon after purchase, especially on a small yard where you expected plenty of runtime.
As a first troubleshooting step, please try resetting the charger: unplug it for approximately 10 minutes, then plug it back in and reinsert the battery. Make sure the battery is firmly seated in the compartment—you should hear a distinct click or snap indicating proper placement.
Here are a few additional steps that often help:
Remove the battery and reseat it firmly in the charger to ensure full contact.
Let the battery cool in a well-ventilated area if the charger flashes red, even if it doesn’t feel hot.
Try charging with a different compatible battery, if available, to determine whether the issue is with the battery or the charger.
Inspect battery terminals for dirt or debris and clean gently if needed.
Typically, two 5.0Ah batteries provide up to 70 minutes of mowing under normal conditions, though runtime can vary with grass height, mowing frequency, and terrain. The mower’s automatic “power boost” feature can also cause it to ramp up unexpectedly, even on lighter resistance.
We also apologize for the spelling errors you encountered in chat support. That is not the experience we want for our customers, and your feedback has been shared with our team to improve training and accuracy.
If you have tried these steps and are still experiencing an issue, please start a Live chat at www.greenworkstools.com or call the Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to work with you to find a solution. Please have the battery, charger, and mower with you during the call so we can perform the necessary troubleshooting steps.
Thank you for your patience and understanding as we work to improve this experience for you.
Written by a customer while visiting greenworkstools.com
Posted by: Gabriella Wade
from Illinois
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] BEST MOWER EVER. I recently purchased a new home alone and had to get all new tools and gadgets and this mower has made yard work fun again! Its so smooth and QUIET! I also love the versatility of being able to fold it up for miminum exposure
Pros: Convenient, Easy to Use, Quiet, Durable, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Lawnmower
on September 7, 2025
Posted by: Jrock
from Eatonville, Florida
Gender:Male
[This review was collected as part of a promotion.] Been had my mowe or 5+ years. I have no issues with it great purchase and easy to use
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com