Used for the first time and it worked well. I have a medium size lawn with some thick areas of fescue . Lawn was slightly longer than normal and I was able to get the entire lawn mowed front and back on a single charge. Even used the self propel at times on the hills and thick areas. I'll probably buy an extra battery just to make sure I can get through the whole yard even if grass is a bit higher or I want to use the self propel more next time. The cut was satisfactory too.
Only faults I see: 1. Battery only lasted 40 mins and 2nd batteries are too expensive. Hard to clean after use as you can't spray the dirt off with a water hose. Housing has to be cleaned by hand.
Overall like the machine, its quiet, easy to operate and the self propelled is better than my gas mower was especially for hills, vertical storage is a plus and able to mow my lawn on one charge/one battery, small city lot with walk out basement any bigger and would have to use second battery. Some down sides, blade doesn't fill the actually mower deck so if not careful get stripes of lawn that aren't mowed, when stopping self propelled having to push forward before can pull it backwards, and battery level doesn't seem to be very accurate on the handle as it will say empty but the mower continues to run. Overall I am happy with the mower but feel like some improvements could be made.
I just moved into a house and needed a mower. After reading reviews I decided on Greenworks. The unit arrived with the box heavily damaged, and there was a broken plastic piece that I couldn’t figure out what it went to at the time. After mowing two times I have since found that the plastic cover on the inside of the wheel is what was damaged in the box. If Greenworks makes this right I will be happy to adjust this review.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks Tools, Greenworks Customer Care, August 12, 2020
Hello Joey S,
Thank you for your review. We are very sorry to hear about your experience with your recent purchase. This is certainly concerning and Greenworks takes issues like these very seriously. This is something we would never want any of our customers to encounter. Please note that this product carries a 4-year warranty from the date of purchase. Please contact us at 1-888-909-6757 (1-888-90WORKS) or by email on info@greenworkstools.com so we may assist you.
I love this mower. It is quiet and doesn't use gas! The self-propelled works great and I can maneuver this mower easily because it weighs 71 pounds. I use the mulching feature and have the deck height set high because I don't want to bag or water my lawn... and my lawn looks great after mowing with the 21". Love it!!!