Customer reviews from greenworkstools.com
Greenworks - 60V 21" Brushless Self-Propelled Battery Powered Lawn Mower + (2) 4.0Ah Batteries and Dual Port Charger - Green
Average customer rating
4.6
(3,610 Reviews)
Rating breakdown 3,610 reviews
5 Stars
2,792
4 Stars
519
3 Stars
112
2 Stars
64
1 Star
123
94%of customers recommend this product.
(
2,862 out of
3,052)
Customer Reviews for Greenworks - 60V 21" Brushless Self-Propelled Battery Powered Lawn Mower + (2) 4.0Ah Batteries and Dual Port Charger - Green
Posted by: Puttman
Verified Purchase:Yes
Have used mower 5 times to prepare lawn for fall reseeding on 1/4 acre. Self-propelled funtion made it easy. Batteries lasted for each mow.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Needs improvement
on September 23, 2022
Posted by: yard617 - 2
from MA
I have had this for 6 months now, there are positives and negitives. Starting with the good, I am very happy with the 60v model as the batteries I have from all my other greenworks tools are interchangeable. The ride is decently smooth, the seat is comfy and the cut is pretty good. l bought the bagger and it works well. The bad, biggest and worst design is having to remove the batteries to charge. Such a terrible and poorly tbought out design. Not only is it messy having 3 chargers, I can't charge all 6 batteries at the same time. I can only charge 4 or my breaker will trip. Aweful aweful design. Another issue, the battery compartment gets filled with dirt, dust, needs to be selaed better. I am sure it can't be good for the batteries. Last 3 minor things, the display is too small and hard to read. Make a bigger and color display please. The cup holder is in a terrible spot, hard to access while sitting. Finally, the key should be better, keyless or push start or key fob would be nice. For the expensive price they really only give the bare bones minimum.
Response from greenworkstools.comBy Greenworks, Customer Care, September 26, 2022
Hello Greenworks Tools Fan,
Thank you for taking the time to share your experience with us! Our Designers and Product Developers will occasionally read these review, so we really appreciate it when customers tell us what they think and share their experience with us. If ever you have specific questions or concerns about one of our products, please feel free to contact Greenworks Pro toll-free helpline at 1-855-345-3934.
Thank you for taking the time to share your experience with us! Our Designers and Product Developers will occasionally read these review, so we really appreciate it when customers tell us what they think and share their experience with us. If ever you have specific questions or concerns about one of our products, please feel free to contact Greenworks Pro toll-free helpline at 1-855-345-3934.
Written by a customer while visiting greenworkstools.com
Posted by: Ted H
from Montana
Gender:Male
Verified Purchase:Yes
Have to say that this is the best purchase I have ever made. Easy to operate and cuts the grass evenly. I even use it to pull items in a cart behind it. Well worth the money spent! 5 Stars!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Rick and Skipper
from Florida
Gender:Male
Verified Purchase:Yes
Works excellent for small mowing areas, quick, easy and no hassel
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: jeffpr
Verified Purchase:Yes
Strong powerful mower. I run the blade at high speed, always with the mulcher attachment. For the sections of my yard that I do not mow by had, this mower uses about 30% of the charge. One note, the charge available may not be linear. Meaning if you use up the first 30% in x number of mowing minutes, that does not mean you can mow again for that number of minutes, on a single charge. I have not set up the phone app. for a more critical study/review, I know where my mower is.
Written by a customer while visiting greenworkstools.com
Posted by: MWKW
from California
Gender:Female
Verified Purchase:Yes
This is our first experience with a riding mower, but so far we love it! Our property sits on 1 acre and the first couple times we've used it, it took us about 35 minutes to cut the whole property - but that was due to the learning curve of turning around bushes/trees etc. My husband is now able to do it all in about 20 minutes and he actually looks forward to when he has to mow the lawn! We were able to do two mowings on one charge. We love that it is significantly quieter than the typical gas powered ones.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Failure to describe circuit breaker on handle which fails occasionally
on September 18, 2022
Posted by: FooleMeTwice
from Oregon
Gender:Male
Uneven cut (Mohawk) was my biggest complaint until I packed it up to go 200 miles to mow some property, only to have the infamous BEEP-BEEP. After returning home from my wasted trip and diving into it I found there is a 'circuit breaker' toggle on the bottom of the handle (switch side) which was not clearing. Disconnecting it (remove covers - 2 wire blue/white) resulted in proper starting. I depressed the CB several times until it felt released and reconnected it with proper operation.
There is NO description of this all black switch as to purpose or replacement availability in the provided manual.
Would not buy again, I feel lucky the controller board didn't fail, I see that happens as well.
There is NO description of this all black switch as to purpose or replacement availability in the provided manual.
Would not buy again, I feel lucky the controller board didn't fail, I see that happens as well.
Auto speed sensing is slow to react to heavy patches, get to the end of a row and take more than 3 seconds to turn around and it slows back down, doesn't speed back up until you're halfway down the row.
Bought the 60v String trimmer before all this, so heavy I injured my shoulder using it too long.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, September 20, 2022
Hello FooleMeTwice,
Thank you for your review. We appreciate you taking a moment to share your experience. This is certainly concerning, and we would be happy to investigate your options! Please contact us directly Greenworks Pro toll-free helpline at 1-855-345-3934. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to making it right.
Thank you for your review. We appreciate you taking a moment to share your experience. This is certainly concerning, and we would be happy to investigate your options! Please contact us directly Greenworks Pro toll-free helpline at 1-855-345-3934. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to making it right.
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Ease of use but..........
on September 15, 2022
Posted by: amdthunderbird
from Milwaukee area, Wi
Gender:Male
I'll start off by stating I bought the 80v self propel model last Black Friday (2021) & I love it. This Spring I decided to get the 60v 21" (while on sale) for my dad's house. While the mower cuts the grass just fine there was an issue with the self propel drive system. I found the self propel drive motor clutch would not disengage 99% of the time. I found the clutch assembly was not assembled correctly at the factory. After assembling the clutch correctly, the self propel system works correctly. I then reached out to a friend of mine who was experiencing the same issue with one of his 60v self propelled mowers. He bought one last fall to use & another this spring because his wife wanted to help cut their large property. I found the one mower to have the same issue with the clutch where it was not assembled correctly from the factory. I repaired the mower, I then checked his second mower & found it to be correctly assembled & no repair needed. That's a 66.6% failure rate for this model mower. See the attached pictures.
You'll notice in the pictures that the one centrifugal weight is not properly installed. The weight should be slid over both pins.
If you read through the reviews there are plenty of complaints about the self propel drive system not disengaging. While I have recommended this model & the 80v model to friends (who have purchased a GreenWorks mower) I have them bring it to me to check the clutch first.
I gave the "Quality" portion of this review a "Poor" rating due to the clutch problem.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com