Hello GG369.
Thank you for your feedback. We are sorry to hear you are having trouble with the self-propel function on your 60V mower, and we understand how frustrating that can be. If the mower powers on but will not move forward, there are a few things you can check that may help resolve the issue. First, make sure the self-propel bail (drive handle) is being fully engaged, as partial engagement may prevent the drive system from activating. It is also a good idea to inspect the rear wheels for any debris, grass buildup, or obstructions that could be limiting movement, and confirm that the wheels spin freely when the mower is powered off. Check that the speed control (if equipped) is not set to the lowest setting, and ensure the battery is fully charged and properly seated, as low power can sometimes impact drive performance. Additionally, examining the underside of the mower for packed grass or debris around the drive components can help, as buildup in this area may interfere with operation. Over time, normal wear on drive belts or internal components can also affect the self-propel system, so if the issue persists after these checks, service may be needed. For a helpful walkthrough on mower setup and operation, including proper use of the self-propel feature, please refer to Greenworks’ official video here: (https://youtu.be/8EuAuzYB3zg). Battery maintenance (https://youtu.be/g8Xz43deavo?t=434).
If you continue to experience issues, we recommend reaching out to Greenworks Success so they can further assist with diagnostics. They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat Now” in the bottom corner of your screen, Chat with a Live Agent or by calling 1-888-909-6757.