Customer reviews from greenworkstools.com
Greenworks - 60V 21" Brushless Self-Propelled Battery Powered Lawn Mower + (2) 4.0Ah Batteries and Dual Port Charger - Green
Average customer rating
4.6
(3,610 Reviews)
Rating breakdown 3,610 reviews
5 Stars
2,792
4 Stars
519
3 Stars
112
2 Stars
64
1 Star
123
94%of customers recommend this product.
(
2,862 out of
3,052)
Customer Reviews for Greenworks - 60V 21" Brushless Self-Propelled Battery Powered Lawn Mower + (2) 4.0Ah Batteries and Dual Port Charger - Green
Customer Rating
5
Wow! Best mower ever!
on October 14, 2022
Posted by: AMWM
from Steamboat Springs, CO
Gender:Female
This is the best lawnmower I have ever used! It’s light weight, quiet and can be pushed or self propelled. The most incredible aspect is that it doesn’t overheat and quit like a gas powered mower. The battery lasted long enough to complete the job! This has cut my mowing time by a third and has improved my language and lowered my blood pressure
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Great battery life, but rough on battery switching
on October 14, 2022
Posted by: ninety-seven
from Fayetteville, NY
Gender:Male
I bought this over the winter, when there was a sale, and started using it for the spring, summer and now fall. I don't know why Greenworks asked me for a review in the dead of winter, shortly after I bought it. That made no sense to me, and I ignored their request. So I am reviewing now, after about six months of use.
First the good points:
The battery life is excellent. Early on in the spring when my grass was thick and growing fast I used a full battery, plus about a third to a half of the second battery for each cut. This is what I expected. In the summer and now in the fall when grass was/is not growing very fast, I used/use a full battery, plus a little of the second battery. I have no qualms with how long the batteries last on a full charge.
The mower cuts well and is easy to use. I like that the control levers are on both sides, so you can control it with your left or right hand.
Charging time is minimal. I have mine set so that the receptacle turns off two hours after I turn it on. This prevents overcharging.
Now the less than excellent points.
There is no way to turn the headlight on or off. It comes on when it thinks it needs to and shuts off when it thinks it is not needed. Bad design. I would prefer a switch. It switches on and off when it is getting dark but isn't really needed, as I move in and out of the remaining sunlight.
There is no way to tell the mower which battery to use first. I numbered my batteries and rotate them into the left position, so they both get (roughly) the same amount of use. I would prefer to always put them in the same position and flip a switch to tell the mower which battery to use first.
Now the bad points.
The speed of the mower varies as the battery discharges. They should have it configured to always be the same speed.
When the first battery is discharged, the second battery takes over, as designed. However, this means that the mower jumps to a faster speed (both cutting and moving). If you aren't ready for this you can easily be pulled off balance.
Replacement battery cost is way out of line. Greenworks price gouges you for replacement batteries. Either buy OEM batteries from a reseller or consider third party batteries.
Finally, be wary of warranty service. I have not used it on this item, but I did, or at least tried to, on another item. Greenworks refused to honor the warranty, because they said that (based on when I bought it) the warranty had changed. ALL of the documentation indicated the warranty should still have been in effect. They said that I bought "old stock."
Pros: Convenient, Cost-Saver, Easy to Use, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Mower is good but Manual is a bit lacking
on October 14, 2022
Posted by: JJB613
from Longmeadow, MA
Gender:Male
Mower is good, but the manual is lacking information on how to remove the mowing deck. It states in 11.2.1 about it being mentioned in the previous section, but the previous section does not mention it. Nor could I find a YouTube video showing how to do this. Lack of youtube videos in this day and age is a big minus.
Pros: Convenient, Easy to Use, Quiet, Effective
Written by a customer while visiting greenworkstools.com
Posted by: McLeod
from New England
Verified Purchase:Yes
I was very impressed with the whole purchasing and mowing experience. Untilthe shoulder strap on the battery bag broke causing the bag to fall with the batteries hitting the floor.
Should I be concerned about battery life or safety (fire risk)
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, Customer Care, October 14, 2022
Hello McLeod,
Thank you for taking the time to voice your concerns. Damage would depend on where and how far the battery fell, there are too many factor to determine if any damage has occurred. We would recommend taking the battery to your local serve center or contact Greenworks Pro toll-free helpline at 1-855-345-3934 so that we can complete troubleshooting and gather all necessary unit details.
Thank you for taking the time to voice your concerns. Damage would depend on where and how far the battery fell, there are too many factor to determine if any damage has occurred. We would recommend taking the battery to your local serve center or contact Greenworks Pro toll-free helpline at 1-855-345-3934 so that we can complete troubleshooting and gather all necessary unit details.
Written by a customer while visiting greenworkstools.com
Posted by: Maureenv
from Rochester NY
Gender:Female
Verified Purchase:Yes
I really love my self-propelled mower. What a difference from the last mower I had which was not self-propelled. Still a decent mower but I would be especially tired after mowing my third of an acre lawn. This mower has shaved around 20 to 25 minutes off my lawn mowing time. Plus I'm not wiped out afterwards. I can actually do other yard work rather than just mowing. Definitely worth the cost. The tiny thing that bugs me just a little is that it doesn't always give a perfectly even cut. But seriously I do not mind much. Still a great lawn mower and I would buy it again.
Written by a customer while visiting greenworkstools.com
Posted by: BJ Thayer
from Madison MS
Gender:Male
Verified Purchase:Yes
I'm 67 years old and I love doing outdoor yardwork. In all my years and all of the lawn mowers I have owned this Pro 60V 25” Brushless Cordless Self-Propelled Lawn Mower w/ (2) 4.0Ah Batteries and Charger is by far the best one I have ever owned. Super quiet easy to maneuver and the storage feature is super. Love this mower
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: VaMower
from Virginia
Gender:Male
Verified Purchase:Yes
Bought this mower to replace an 11 year old Troy-bill gas mower.
This mower is quiet yet powerful. Easy to assemble and easy to use. Handles my .5 acre lot without draining one battery.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from San Antonio, Texas
Gender:Male
Verified Purchase:Yes
Was very impressed with this tractor/riding mower. Incredible power, very long battery life (have used multiple times for small jobs, and each of my family members have taken a turn driving it around the neighborhood, and the battery is still in the 98% range). Unlike some of the reviews, the seat comfort and distance to pedals is very good. I'm 6'1" and am very comfortable on this machine.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com