Customer reviews from greenworkstools.com
Greenworks - 60V 21" Brushless Self-Propelled Battery Powered Lawn Mower + (2) 4.0Ah Batteries and Dual Port Charger - Green
Average customer rating
4.6
(3,610 Reviews)
Rating breakdown 3,610 reviews
5 Stars
2,792
4 Stars
519
3 Stars
112
2 Stars
64
1 Star
123
94%of customers recommend this product.
(
2,862 out of
3,052)
Customer Reviews for Greenworks - 60V 21" Brushless Self-Propelled Battery Powered Lawn Mower + (2) 4.0Ah Batteries and Dual Port Charger - Green
Customer Rating
5
Very Satisfied with this Mower
on October 24, 2022
Posted by: ThePonicsGuy01
from Lynchburg, VA
Gender:Male
I bought this mower a couple of months ago. It came in like 2 days from my order and the shipping company was top notch. It comes on a shipping frame just like the Ryobi unit does.
This is my first riding mower, but I still was very impressed. I have a yard that has many hills that are much greater than the 15-degree incline that this mower is recommended to be limited to. (Mine are closer to 30 degrees and some more than that) That doesn't bother it one bit when you are going up a steep incline. My yard is about .3/4 to 1 acre of grass. It took me 53 minutes compared to the 2.5 hours before with a Honda self-propelled push mower with a 21" or so deck.
It is very quiet (no hearing protection required in my book) and really has a lot of power. On my first cut the battery life went from 100% down to ONLY 86%. I also very inefficiently cut the grass as it was my first time. I have effectively used the unit for 5 plus cuts and just joy riding without having had to charge the batteries.
ONE CRUCIAL DETAIL TO THE AVERAGE HOMEOWNER: The chargers draw up to 10 amps! This means you CANNOT charge all 6 batteries on a 20-amp circuit. I have tried and I trip my breaker. I have charged 4 successfully at a time on a 20-amp breaker in my shed. This could be a huge drawback or very inconvenient for some.
I think this mower would benefit from having a plug-in option instead of battery removal, but for my uninsulated shed this is just fine. For those wondering as I did, the rear hitch hole size is 5/8". I wish Greenworks would offer more attachments for this mower such as Cub Cadet or even Ryobi does. It would be good for them to at least put a compatibility chart or YouTube channel together so that we can understand what attachments work well for this product. For example: I would like to understand if I can retrofit a sleeve hitch to add a tiller to the unit. Would this create too more force that would twist the lighter weight frame of the unit? Since I have nothing to compare this to, I have given it a 5-star rating. Most of what I discuss I was aware of prior to purchasing the unit or had a hunch that could be the case. I hope Greenworks reads these reviews and looks to address some of the customer concerns to continue to grow as a top tier yard equipment provider.
This is my first riding mower, but I still was very impressed. I have a yard that has many hills that are much greater than the 15-degree incline that this mower is recommended to be limited to. (Mine are closer to 30 degrees and some more than that) That doesn't bother it one bit when you are going up a steep incline. My yard is about .3/4 to 1 acre of grass. It took me 53 minutes compared to the 2.5 hours before with a Honda self-propelled push mower with a 21" or so deck.
It is very quiet (no hearing protection required in my book) and really has a lot of power. On my first cut the battery life went from 100% down to ONLY 86%. I also very inefficiently cut the grass as it was my first time. I have effectively used the unit for 5 plus cuts and just joy riding without having had to charge the batteries.
ONE CRUCIAL DETAIL TO THE AVERAGE HOMEOWNER: The chargers draw up to 10 amps! This means you CANNOT charge all 6 batteries on a 20-amp circuit. I have tried and I trip my breaker. I have charged 4 successfully at a time on a 20-amp breaker in my shed. This could be a huge drawback or very inconvenient for some.
I think this mower would benefit from having a plug-in option instead of battery removal, but for my uninsulated shed this is just fine. For those wondering as I did, the rear hitch hole size is 5/8". I wish Greenworks would offer more attachments for this mower such as Cub Cadet or even Ryobi does. It would be good for them to at least put a compatibility chart or YouTube channel together so that we can understand what attachments work well for this product. For example: I would like to understand if I can retrofit a sleeve hitch to add a tiller to the unit. Would this create too more force that would twist the lighter weight frame of the unit? Since I have nothing to compare this to, I have given it a 5-star rating. Most of what I discuss I was aware of prior to purchasing the unit or had a hunch that could be the case. I hope Greenworks reads these reviews and looks to address some of the customer concerns to continue to grow as a top tier yard equipment provider.
Pros: Convenient, Easy to Use, Quiet, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: RichMa
from Maryland
Gender:Male
Verified Purchase:Yes
This is a great mower. It handled about 3/4 acre and still had 30% juice remaining. I also like that I can use the same batteries in my weed trimmer, and leaf blower, and soon to be snow blower. I'm counting on a lot of years of no service before having to replace the batteries.
Written by a customer while visiting greenworkstools.com
Posted by: Mogeking56
Verified Purchase:Yes
I will do 🫡 my best to be as brutal as I possible can seriously 😐
Written by a customer while visiting greenworkstools.com
Posted by: Sohappy
from Newton, Alabama
Gender:Male
Verified Purchase:Yes
What a cool mower! Smooth and quiet! My wife claimed it so I rarely get to use it. Batteries last longer than we expected so very glad we went with Greenworks!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Self propelled feature stopped working
on October 19, 2022
Posted by: No mow
from Olympia
Gender:Female
Purchased summer 2019. Worked fine 2019 - 2022 (3 years). Self propelled feature no longer works. Just beeps when self propelled activator bar engaged. Got no where with Greenworks technical support. Seemed like the Greenworks employee was just reading from a script. He couldn’t get it into his head that it worked for 3 years. Spent my time with him mostly satisfying his obsession with the battery. It was fully charged. Seemed like questions from him were pertaining to how I had been using the lawnmower in order to see if I had voided the warranty. I didn’t care about the warranty. Just wanted to know how to fix the self propelled feature. Nothing on their website or product manual that mentions self propelled feature not working. Can’t find any repair shops that are familiar with Greenworks mowers either
Pros: Easy to Use, Quiet
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, October 19, 2022
Hello No mow,
Thank you for your review. We appreciate you taking a moment to share your experience. This is certainly concerning, and we would be happy to investigate your options! Please contact us directly at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to making it right.
Thank you for your review. We appreciate you taking a moment to share your experience. This is certainly concerning, and we would be happy to investigate your options! Please contact us directly at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to making it right.
Written by a customer while visiting greenworkstools.com
Posted by: Grandma D
from michigan
Gender:Female
Verified Purchase:Yes
25 inch is the way to go ! I have .36 of an acre and it last with battery left over , that was my biggest fear getting a lawn mower with batteries , Its so easy to use compared to my gas mower thats 21 inch ,batteries charge fast and pop right in , Im 64 and love the auto walk feature, just let go seconds before you turn or the back tire locks up , not a big deal once you know ,Its nice not bagging when I use the mulching attachment but easy to pop out to bag too! I could go on more about this but ill stop Love it ,just cant wait to see if they come out with a 30 inch push :D cant use riding mowers with my bad neck and back .
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Mr
on October 16, 2022
Posted by: Jmac1969
from North Carolina
Gender:Male
I bought this mower a couple weeks ago and have used it twice and I can say that it lacks power of a gas mower hands down. The side discharge is almost non existent after removing the mulching attachment and putting the side discharge chute on it leaves clumps of grass instead of discharging from the side because there is not enough power (with full battery charge) to blow the grass out from the mower. Same thing when using the bag it cant throw the grass into the bag not enough powedr. the blade seem to run slowly and i have to go back over spots of grass several times. It will eventually get the job done however, the mower IS TERRIBLY UNDER POWERED point blank.
Pros: Convenient
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, October 19, 2022
Hello Jmac1969,
Thank you for taking the time to share your experience with this lawn mower. We are sorry to hear you were not happy with the overall power of this lawn mower. After each use, we recommended wiping off the underside of the mower, this maintenance will help reduce the build up of grass mulch underneath your lawn and ensure a more efficient cut, as well as reducing the chances of the blade binding up in mulch residue. Hope this tip helps . If you require more information please feel free to contact Greenworks Pro toll-free helpline at 1-855-345-3934.
Thank you for taking the time to share your experience with this lawn mower. We are sorry to hear you were not happy with the overall power of this lawn mower. After each use, we recommended wiping off the underside of the mower, this maintenance will help reduce the build up of grass mulch underneath your lawn and ensure a more efficient cut, as well as reducing the chances of the blade binding up in mulch residue. Hope this tip helps . If you require more information please feel free to contact Greenworks Pro toll-free helpline at 1-855-345-3934.
Written by a customer while visiting greenworkstools.com
Posted by: Daniel Tompkins
Verified Purchase:Yes
Good specs and performance! Wide deck cuts time and twin blades works great! Just wish they made the wheels a bit wider, it lays down the grass and you lose about an inch each side.
Written by a customer while visiting greenworkstools.com