Customer reviews from greenworkstools.com
Greenworks - 60V 21" Brushless Self-Propelled Battery Powered Lawn Mower + (2) 4.0Ah Batteries and Dual Port Charger - Green
Average customer rating
4.6
(3,610 Reviews)
Rating breakdown 3,610 reviews
5 Stars
2,792
4 Stars
519
3 Stars
112
2 Stars
64
1 Star
123
94%of customers recommend this product.
(
2,862 out of
3,052)
Customer Reviews for Greenworks - 60V 21" Brushless Self-Propelled Battery Powered Lawn Mower + (2) 4.0Ah Batteries and Dual Port Charger - Green
Customer Rating
3
Issues 2 hours old
on April 7, 2023
Posted by: Brokerer
from WIS
Gender:Male
I called and customer service was going to have a Senior Tech call relating to issues with
Self propelled mower. Never bothered to call, we had set a time up, no call back.
This gives you a great impression of Greenworks. I don't think I'll be buying any more of there products!!!!
Self propelled mower. Never bothered to call, we had set a time up, no call back.
This gives you a great impression of Greenworks. I don't think I'll be buying any more of there products!!!!
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, April 10, 2023
Hello Brokerer,
We understand your concerns and want you to know that we take our customer service experience very seriously. We are concerned to hear you were in cue for a call back and did not received one! We know your time is valuable and our team is working diligently to be in contact with each waiting customer as quickly as we can be while giving each person the attention they deserve. Unfortunately, we understand this is not ideal, but we want to be clear that this is not a normal experience for Greenworks. Rest assured; someone will be in contact with you soon. Please be sure to check your junk and spam folder as emails from our team sometimes end up there. Thank you for your continued patience and understanding.
We understand your concerns and want you to know that we take our customer service experience very seriously. We are concerned to hear you were in cue for a call back and did not received one! We know your time is valuable and our team is working diligently to be in contact with each waiting customer as quickly as we can be while giving each person the attention they deserve. Unfortunately, we understand this is not ideal, but we want to be clear that this is not a normal experience for Greenworks. Rest assured; someone will be in contact with you soon. Please be sure to check your junk and spam folder as emails from our team sometimes end up there. Thank you for your continued patience and understanding.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Third Season with this Mower
on April 6, 2023
Posted by: RichDakota
from Texas
Gender:Male
Yes I'm on the third season with this mower here in Texas. First two seasons(March - October), I mowed two large .25 acre yards weekly without any problems. I never used more than one battery on each yard. This thing works great. It must weigh 40 lbs less than my old 6.5 HP behemoth. A lot less stress on my back when I carried it in the back of my Tahoe. The only very minor issue I had was in the fall with leaves. I mulched leaves and it does not pick up leaves as well unless I run the mower backward. Other than that I think this machine is great. Love the height adjustment lever.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Replacement parts not available
on April 3, 2023
Posted by: Priya
The handle cam lock broke! Yes bent and broke, and I cannot find the replacement on their website. I see a very similar one on their Canadian website, but it does not ship to the USA.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks , April 3, 2023
Hello Priya,
Thank you for taking the time to share you experience. Sorry to hear you are having you are having a difficult time finding the cam lock. Greenworks Tools offers commonly purchased replacement parts such as batteries, chargers chains/bars, spools, trimmer line, and mower blades directly through our site here:
https://www.greenworkstools.com/collections/accessories
For other replacement part options not listed please contact Greenworks directly at 1-888-909-6757 (1-888-90WORKS) for assistance.
Thank you for taking the time to share you experience. Sorry to hear you are having you are having a difficult time finding the cam lock. Greenworks Tools offers commonly purchased replacement parts such as batteries, chargers chains/bars, spools, trimmer line, and mower blades directly through our site here:
https://www.greenworkstools.com/collections/accessories
For other replacement part options not listed please contact Greenworks directly at 1-888-909-6757 (1-888-90WORKS) for assistance.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
5 star for the customer service and warranty folks
on March 30, 2023
Posted by: HappyCustomer978
from Boston
I bought this a year ago and it worked great for all of last grass season. There are a few things I thought could be nicer, better screen, little luxuries to make it more competitive to the others since it is priced very similar to the comp. I also am not super happy that it is now so much cheaper with the discount and sale than even a year ago but the reason I am writing this review as 5 stars is for the continuing customer support that Greenworks provides that is top-notch. I ended up with an error code end of last year, I believe TR16 and I called the warranty people. Helpful, while I was trying to sort out next steps, a few days later, the issue seemed to fix itself. I called back told them I was all set. A week later I got the other error code TL16 so I had to call back. The warranty people went really above and beyond finding a place close to me to fix my zero turn. The handled everything from their side, it was a slow process but everything went about as smooth as it could have gone. I just wanted to write this to more say thank you Greeworks and thank you to the customer service and warranty department.
Response from greenworkstools.comBy Greenworks, Customer Care, March 30, 2023
Thank you HappyCustomer978 for your review. We are sorry to hear about your issue with your lawn mower. We are happy to hear you have reached out to us and that our support team was able to assist you with this issue. We really appreciate you letting us know about your excellent customer service you received.
Written by a customer while visiting greenworkstools.com
Posted by: TChappell
from Charlotte NC area
Gender:Male
Verified Purchase:Yes
These are great mowers and blades. The Greenworks 80volt lawn tools and battery system works very well. Plenty of power and batteries hold up very well. I have had the mower, edger, string trimmer, and blowers for over 5 years now. They all have held up well and continue to work great. I use all these lawn tools to maintain 5 to 6 lawns per week during the season, and so far a great experience. Quite, reliable, and very convenient to use.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great experience
on March 10, 2023
Posted by: JimidaKay
from SE Michigan
Gender:Male
I bought the 25" 60V mower last spring and used it all summer and into the fall. I had a great experience. It mowed most of my 10,000 Sq ft yard on the first battery and switched over usually when I was 3/4 done. I used the bagger all year and it worked great. When fall came, the mower did such a great job grinding and bagging the leaves, I just kept mowing and hardly needed to rake. The last mow of the year for me was in mid-November. The mower gave me no problems all year. Even when my neighbor got a new A/C unit and the idiot techs left pieces of wire in my yard! The mower just spit out the wire and even bagged some of it! Looking forward to my second year with the mower. I am soring the batteries with a full charge in the basement as recommended.
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great Mower
on March 4, 2023
Posted by: Arbie
from SC
Gender:Male
I've had mine over 5 years now. The deck is just starting to rust out. I'll continue to patch the holes with sheet metal & screws for another year before buying another.
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great Mower
on February 26, 2023
Posted by: Bjwoo
from Massachusetts
Gender:Male
This is a great mower. Plenty of power. I can get 2 mows in between charges. My yards about 1/2 an acre and hilly. The the blades not engaged it flys around like a go cart. Very happy with the purchase.
Pros: Easy to Use, Quiet, Effective, Powerful
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, Customer Care, February 27, 2023
Hello Bjwoo,
We are glad to hear you are enjoying the product! If it ends up that you are having an issue with the lawn mower, please contact Greenworks Pro toll-free helpline at 1-855-345-3934, and we would be happy to assist you further in remedying an issues.
Thank you for your feedback!
We are glad to hear you are enjoying the product! If it ends up that you are having an issue with the lawn mower, please contact Greenworks Pro toll-free helpline at 1-855-345-3934, and we would be happy to assist you further in remedying an issues.
Thank you for your feedback!
Written by a customer while visiting greenworkstools.com