Customer reviews from greenworkstools.com
Greenworks - 60V 21" Brushless Self-Propelled Battery Powered Lawn Mower + (2) 4.0Ah Batteries and Dual Port Charger - Green
Average customer rating
4.6
(3,610 Reviews)
Rating breakdown 3,610 reviews
5 Stars
2,792
4 Stars
519
3 Stars
112
2 Stars
64
1 Star
123
94%of customers recommend this product.
(
2,862 out of
3,052)
Customer Reviews for Greenworks - 60V 21" Brushless Self-Propelled Battery Powered Lawn Mower + (2) 4.0Ah Batteries and Dual Port Charger - Green
Customer Rating
5
No smells from fumes
on May 17, 2023
Posted by: Old man #67
from Burlington, Kentucky 41005-9584
Gender:Male
I am still learning to get the best out of this mower. It cuts great on high settings and you don't rarely need turbo power. I only use the self propel when I need to .You have plenty of options with this mower, mulch, side discharge or bagging. It has lots of safety features such as no rollback when the wheels are disengaged and a safety plug for the batteries. The battery charger is awesome as after the batteries are charged it shuts itself down.
Pros: Convenient, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Blade Adapter
on May 17, 2023
Posted by: Darkrider
from CT USA
Gender:Male
There is no blade Adapters available. when the cheap plastic part shears it leaves you a broken piece of junk. If the part was available it could be a good mower. I had it for two years now. It broke after the first month from hitting a small stick in the lawn. been sitting there ever since. Back to gas, so much for going green.
Pros: Quiet
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, May 18, 2023
Hello Darkrider,
Thank you for sharing your experience with this lawn mower. We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve moving forward. We are sorry to hear that the unit has not fully met your expectations. To appropriately address your concerns with one of our product specialists, please please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call Greenworks Pro toll-free helpline at 1-855-345-3934.
Thank you for sharing your experience with this lawn mower. We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve moving forward. We are sorry to hear that the unit has not fully met your expectations. To appropriately address your concerns with one of our product specialists, please please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call Greenworks Pro toll-free helpline at 1-855-345-3934.
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Great tool, however the batteries are bad quality
on May 15, 2023
Posted by: Dd28001
from Albemarle, NC
Gender:Female
Greenworks blocked me from commenting on their FB posts.
I love the mower, but the batteries are crap. I have the 21 inch brushless mower 60 volts. My brand new battery lasted for 1.5 hrs of mowing in June 2022, by August 2022 it took hours to fully charge and only lasted 20 minutes.
So all I have said is buy twice the chargers and 3 times the batteries. Until the company starts making better quality batteries to match their mowers
They blocked me, so I guess that means they have no plans of getting higher quality batteries
I love the mower but the batteries poor quality ruins it
I love the mower, but the batteries are crap. I have the 21 inch brushless mower 60 volts. My brand new battery lasted for 1.5 hrs of mowing in June 2022, by August 2022 it took hours to fully charge and only lasted 20 minutes.
So all I have said is buy twice the chargers and 3 times the batteries. Until the company starts making better quality batteries to match their mowers
They blocked me, so I guess that means they have no plans of getting higher quality batteries
I love the mower but the batteries poor quality ruins it
Pros: Convenient, Easy to Use, Quiet, Environmentally Safe
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
60v mower not what I expected
on May 12, 2023
Posted by: T in Texas
from Austin Texas
Gender:Male
I was on the fence about a new mower because my gas mower was 12 years old and needed updating. So I pulled trigger on electric. After approx 2 years of once or twice a month mows, I can say the only thing I like about this mower is the led lights Amd the metal deck. That’s it. It takes twice as long to mow because I have to go back over it to get it looking good. And one of the batteries was drained after 5 minutes of mowing. Although they are sending new battery. But I will be going back to gas. Just more reliable and has more torques. Plus gas cuts right the first time. For the price of this unit, you would think it would be bulletproof but it has its issues.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, May 16, 2023
Hello T in Texas,
Thank you for your review. Sorry to hear that you are having an issue with our product. We see that you have been in contact with Greenworks customer experience team, and we are happy they were able to support you with this warranty claim. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. We really appreciate you letting us know and apologize for your experience.
We look forward to your follow up post!
Thank you for your review. Sorry to hear that you are having an issue with our product. We see that you have been in contact with Greenworks customer experience team, and we are happy they were able to support you with this warranty claim. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. We really appreciate you letting us know and apologize for your experience.
We look forward to your follow up post!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Good so far!
on May 10, 2023
Posted by: ToniG
from Leander, TX
Gender:Male
I bought this almost a year ago and still going.I really like the hassle free, NO GAS
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Replacement Parts
on May 9, 2023
Posted by: Stephen879
from Pennsylvania
Gender:Male
Where do I find a replacement blade!?? Can't find them anywhere or anything even close.
Response from greenworkstools.comBy Greenworks, May 10, 2023
Hello Stephen879,
Greenworks Tools offers commonly purchased replacement parts such as batteries, chargers chains/bars, spools, trimmer line, and mower blades directly through our site here:
https://www.greenworkstools.com/collections/accessories
For other replacement part options not listed please contact Greenworks directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us 1-888-909-6757 (1-888-90WORKS).
Greenworks Tools offers commonly purchased replacement parts such as batteries, chargers chains/bars, spools, trimmer line, and mower blades directly through our site here:
https://www.greenworkstools.com/collections/accessories
For other replacement part options not listed please contact Greenworks directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Cut quality… horrendous!!!!!!
on May 4, 2023
Posted by: FastEddy412
from Pittsburgh, PA
Gender:Male
I’ve used this mower multiple times and the quality of the cut is terrible. In the middle of the cut it will leave high blades of grass sticking up. I’ve tried using both sets of blades they send with the mower but neither result in a good cut. I’ve never used a mower that has performed this poorly. I’ve been on hold with customer service for over an hour and I have still not gotten through to an agent. My biggest mistake was thinking this brand would produce a good mower. Go with a proven brand, this brand has a long way to go.
Pros: Easy to Use, Quiet
No, I would not recommend this to a friend.
Response from greenworkstools.comBy GreenWorks Customercare, GreenWorksTools , May 5, 2023
Hello FastEddy412,
Greenworks has been in the lawn care industry for over 20 years and our products are one of the most popular and reliable on the market with an unmatched warranty. We're sorry to hear you're having cut quality issues. We'd like to offer some cutting tips that may help you:
1. Set the mower to the highest cutting height (or 1/3 of the length of grass), mow no more than 1/3 at a time.
2. Mow when grass is dry.
3. Mow in the morning or late afternoon to reduce the heat stress on newly cut grass.
4. Alternate mowing patterns each time you mow. As grass develops a grain based on your cutting direction it will lean towards the direction of your mowing path. Changing the pattern allows better vertical growth and helps to keep the cut neater.
5. New or thick grass may require a narrow cutting path.
6. For the best results keep the lawn under 4" in length and walk at a steady pace to allow the blades to cut efficiently.
Hope this helps!
Greenworks has been in the lawn care industry for over 20 years and our products are one of the most popular and reliable on the market with an unmatched warranty. We're sorry to hear you're having cut quality issues. We'd like to offer some cutting tips that may help you:
1. Set the mower to the highest cutting height (or 1/3 of the length of grass), mow no more than 1/3 at a time.
2. Mow when grass is dry.
3. Mow in the morning or late afternoon to reduce the heat stress on newly cut grass.
4. Alternate mowing patterns each time you mow. As grass develops a grain based on your cutting direction it will lean towards the direction of your mowing path. Changing the pattern allows better vertical growth and helps to keep the cut neater.
5. New or thick grass may require a narrow cutting path.
6. For the best results keep the lawn under 4" in length and walk at a steady pace to allow the blades to cut efficiently.
Hope this helps!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from maryland
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] surprisingly light and easy to walk behind. with a 25 inch deck and being so light it is quicker and easier on the body to mow the yard. we have a very hilly yard and it has no problems with that either. we are all in now on battery operated yard tools (an all of ours are from Greenworks...) !
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com