Customer reviews from greenworkstools.com
Greenworks - 60V 21" Brushless Self-Propelled Battery Powered Lawn Mower + (2) 4.0Ah Batteries and Dual Port Charger - Green
Average customer rating
4.6
(3,610 Reviews)
Rating breakdown 3,610 reviews
5 Stars
2,792
4 Stars
519
3 Stars
112
2 Stars
64
1 Star
123
94%of customers recommend this product.
(
2,862 out of
3,052)
Customer Reviews for Greenworks - 60V 21" Brushless Self-Propelled Battery Powered Lawn Mower + (2) 4.0Ah Batteries and Dual Port Charger - Green
Customer Rating
1
No Replacement Blades
on June 20, 2023
Posted by: ktpc2005
Gender:Male
The lawnmower works great until you need replacement blades and no one has had them in stock in 2023. I keep being told that they will be available soon and that is never the case.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworkis, June 21, 2023
Hello ktpc2005,
We sincerely apologize for this inconvenience. We've experienced an unusually high number of orders and have run out of inventory. Should you have any further questions or warranty needs, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934.
We sincerely apologize for this inconvenience. We've experienced an unusually high number of orders and have run out of inventory. Should you have any further questions or warranty needs, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934.
Written by a customer while visiting greenworkstools.com
Customer Rating
3
WIDE CUTTING WIDTH BUT SMALL GRASS CATCHER!!!???
on June 17, 2023
Posted by: CliffTay
from Olympia Fields, IL
Gender:Male
I've been using this for 2 weeks and one of my complaints is the size of catcher. It's much too small for a 25 inch cutting width. The manufacturer's box states that it comes with set of high lift blades which is untrue. The extra blades are identical in size, shape and part number. The mulching capability is not good due to the clippings are not fine enough. Supposedly the high-blades will do a better job but as I stated above, none was provided. The batteries do hold a very good charge and the motor is pretty light and east to use.
Pros: Cost-Saver, Easy to Use, Quiet, Environmentally Safe, Powerful
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, June 19, 2023
Hello CliffTay,
Thank you for sharing your experience with this lawn mower! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve moving forward. We are sorry to hear that the unit has not fully met your expectations and you've encountered an issue with your blades. To appropriately address your concerns with one of our product specialists, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934.
Thank you for sharing your experience with this lawn mower! We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve moving forward. We are sorry to hear that the unit has not fully met your expectations and you've encountered an issue with your blades. To appropriately address your concerns with one of our product specialists, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Exceeds Expectations
on June 13, 2023
Posted by: Quin
from Grayling, MI
Gender:Male
I bought this and have completed the first cut. The machine exceeded my expectations.
1. The blade speed control is great. I was able to cut on low blade speed and not kick up dust or pine combs (deck height set to 4").
2. Very quiet-I wa able to have a phone call conversation with my blue parrot 450 head phone set and the other party didn't even know I was cutting the grass. Also I listened to an audio book.
3. Fast
4. No gas smell in the small storage shed
5. Same batteries for my snowblower, leaf blowers (handheld and backpack), and chainsaw.
6. Very maneuverable in very small increments to get in tight spots
1. The blade speed control is great. I was able to cut on low blade speed and not kick up dust or pine combs (deck height set to 4").
2. Very quiet-I wa able to have a phone call conversation with my blue parrot 450 head phone set and the other party didn't even know I was cutting the grass. Also I listened to an audio book.
3. Fast
4. No gas smell in the small storage shed
5. Same batteries for my snowblower, leaf blowers (handheld and backpack), and chainsaw.
6. Very maneuverable in very small increments to get in tight spots
Last: durability will take a while to determine. The fact that the batteries are removable and can be brought into the house during the winter is a huge pro. All of my older batteries for my other tools have held up without issue for over 5 years (knock on wood).
Probably going to by another one next summer for the permanent home.
Pros: Convenient, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Love it.
on June 10, 2023
Posted by: Sarah7
from Loveland Colorado
Gender:Female
Really enjoying the mower so far. Wish it had a string trimmer attachment, kinda like the Roomba vacuum edge brush, to get just that much closer to tree trunks, etc.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Great tractor, no support , unfortunately
on June 7, 2023
Posted by: Oleg
from Easton, CT
Gender:Male
My review with concerns and concrete suggestions on how to add support for this tractor was immediately removed. So Greenworks has resources to read and remove reviews. Unfortunately they do not have resources to provide support for this great tractor. Mine is broken, I has case number but for three days cannot get support for the error code shown by the tractor, V13. All I need is a contact details of the dealer who can fix it under warranty.
Pros: Convenient, Easy to Use, Quiet, Environmentally Safe, Effective, Powerful
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Customer Care , June 8, 2023
Hello Oleg
Thank you for taking the time to voice your concerns! We apologize for your experience. We see that you have been in contact, and our Customer Solution team are doing their best to work towards a solution. Greenworks is committed to making sure customers are 100% satisfied with the quality and durability of each purchase. We thank you for your patience and understanding as we work to improve this experience for you. Please keep us updated.
Thank you for taking the time to voice your concerns! We apologize for your experience. We see that you have been in contact, and our Customer Solution team are doing their best to work towards a solution. Greenworks is committed to making sure customers are 100% satisfied with the quality and durability of each purchase. We thank you for your patience and understanding as we work to improve this experience for you. Please keep us updated.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Mobility and Power!
on June 1, 2023
Posted by: iPhilbo
from NY State
Gender:Male
Long-term owner of Greenworks tools, first time using this 60v 19" mower. The power in this is fantastic. I am using it for trim work around shrubs and hills, and the power-to-weight ratio is excellent.
Pros: Convenient, Quiet, Durable, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Received defective mower
on May 30, 2023
Posted by: DGCT
from Stamford, CT
Gender:Male
I purchased this mower, however the blades will not turn on. I have been unable to reach customer support and will have to do a chargeback on the credit card if not contacted.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, May 31, 2023
Hello DGCT,
We are sorry to hear of the chanelles you are experiencing!
We urge you to check out our FAQ and user guide HERE:
https://www.greenworkstools.com/pages/crossover-z-user-guide
We also have a troubleshooting guide that might help resolve the issue you are experiencing!
If this does not fix the issue, please contact Greenworks Solution Service Team at 1-877-481-6087, and we would be happy to assist you further in remedying an issues.Thank you for your feedback.
We are sorry to hear of the chanelles you are experiencing!
We urge you to check out our FAQ and user guide HERE:
https://www.greenworkstools.com/pages/crossover-z-user-guide
We also have a troubleshooting guide that might help resolve the issue you are experiencing!
If this does not fix the issue, please contact Greenworks Solution Service Team at 1-877-481-6087, and we would be happy to assist you further in remedying an issues.Thank you for your feedback.
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Worth it
on May 19, 2023
Posted by: DannyH
from Lakeland, FL
Gender:Male
I have used the 25 inch mower in central Florida for 4 years now, and it has performed well. Sometimes the wheels lock when backing up, but it quickly resolves when I move forward a few inches. I mow 1/3 of an acre and have never had an inadequate supply of power. I wouldn't hesitate to buy this mower again if I needed to. Plus, the wider deck enables me to make 20% fewer passes. It handles tall grass also.
Pros: Convenient, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com