Customer reviews from greenworkstools.com
Greenworks - 60V 21" Brushless Self-Propelled Battery Powered Lawn Mower + (2) 4.0Ah Batteries and Dual Port Charger - Green
Average customer rating
4.6
(3,610 Reviews)
Rating breakdown 3,610 reviews
5 Stars
2,792
4 Stars
519
3 Stars
112
2 Stars
64
1 Star
123
94%of customers recommend this product.
(
2,862 out of
3,052)
Customer Reviews for Greenworks - 60V 21" Brushless Self-Propelled Battery Powered Lawn Mower + (2) 4.0Ah Batteries and Dual Port Charger - Green
Customer Rating
1
Be Aware: Stated "Expert Setup" Not Provided
on July 12, 2023
Posted by: JStan
from NC
Gender:Male
Be Aware: Stated "Expert Setup" is not Provided. See attached screen shot. A pallet is delivered by FedEx, but GreenWorks does not actually provide Expert Setup of the hardware. You will need to build the unit yourself. This is un-ethical marketing.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, July 14, 2023
Dear JStan,
Thank you for taking the time to voice your concerns! We are sorry if it seems the information was hidden or that you may have been confusion by the description while purchasing the lawn mower. This is not our intention. Greenworks CRT/CRZ units do not arrive fully assembled. Greenworks does offer the "White Glove" service at an extra cost and must be purchased at time of ordering the unit.
White Glove Service provides the follow:
Delivery to customer's driveway or garage (not stairs).
Preassembled (unpack, debris removal, and assembly in hub).
Estimated delivery time: 3-6 business days (rural areas may take longer).
Drop off time: 30mins.
It's worth noting assembly is quite simple and can take up to 120 minutes to complete. Here are a few YouTube videos for reference.
https://www.youtube.com/watch?v=D3k3g8QkcO4
https://www.youtube.com/watch?v=7SaGdNlX8WI
Please know, if you need further support or have any questions, do not hesitate to connect with us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934.
We are here to help.
Thank you for taking the time to voice your concerns! We are sorry if it seems the information was hidden or that you may have been confusion by the description while purchasing the lawn mower. This is not our intention. Greenworks CRT/CRZ units do not arrive fully assembled. Greenworks does offer the "White Glove" service at an extra cost and must be purchased at time of ordering the unit.
White Glove Service provides the follow:
Delivery to customer's driveway or garage (not stairs).
Preassembled (unpack, debris removal, and assembly in hub).
Estimated delivery time: 3-6 business days (rural areas may take longer).
Drop off time: 30mins.
It's worth noting assembly is quite simple and can take up to 120 minutes to complete. Here are a few YouTube videos for reference.
https://www.youtube.com/watch?v=D3k3g8QkcO4
https://www.youtube.com/watch?v=7SaGdNlX8WI
Please know, if you need further support or have any questions, do not hesitate to connect with us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934.
We are here to help.
Written by a customer while visiting greenworkstools.com
Customer Rating
3
misrepresented
on July 11, 2023
Posted by: jim99
from philadelphia, Pa
Gender:Male
This is the middle of my third season with the pro 60 volt, 21 inch mower. I actually stopped in the middle of mowing to write this because it is so aggravating. I like the convenience of the electric mower. I already had the 60v string trimmer and the 60v leaf blower which influenced me to buy the Greenworks mower. Both of those tools are great. The mower however, has some issues. The first one I encountered was the height adjuster not holding. I tried, unsuccessfully, to secure it but now I just keep checking that it hasn't dropped because it scalps the lawn badly when that happens (more than once a season). The really stupid problem though, is they put a 21 inch deck on a 20 inch cut. I.E. the deck is too wide for the blade. All this does is make it impossible to get close to obstacles. The funny/deceitful part is they boast in big bold letters; "21 inch deck"! I guess they think no one will ever notice that it's really a 20 inch mower. False advertising?
Pros: Convenient, Quiet, Durable
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, July 14, 2023
Hello jim99,
Sorry to hear about this experience! It sounds like you will need to contact us directly some further information would be required to be better assist please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We would like the opportunity to speak with you to see if we can find a solution.
Sorry to hear about this experience! It sounds like you will need to contact us directly some further information would be required to be better assist please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We would like the opportunity to speak with you to see if we can find a solution.
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Not able to return even unused.
on July 10, 2023
Posted by: Dja4
from VA
Gender:Male
Ordered and tried to cancel/ return before I received but free works does not return ride-on mowers.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, July 11, 2023
Dear Dja4,
Thank you for taking the time to voice your concerns! At Greenworks, we work hard to get orders sent out in an expedited fashion and attempt to process all orders the day they were placed. Therefore, if an order has been accepted and processed, we will no longer be able to cancel the order and it is the customer’s responsibility to follow the return policy and ship the item back to our warehouse.
For cancellations, please contact us at cancellations@greenworkstools.com
There are a few important things to keep in mind when returning a product, you purchased online from Greenworks. You have 30 calendar days to return an item from the date you received it. It is the responsibility of the customer to pay for all shipping costs in returning a product. To view our full return policy, please visit the following link:
https://www.greenworkstools.com/return-policy
Should you have any further questions, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS). Hope this clarifies the issue you have encountered.
Thank you for taking the time to voice your concerns! At Greenworks, we work hard to get orders sent out in an expedited fashion and attempt to process all orders the day they were placed. Therefore, if an order has been accepted and processed, we will no longer be able to cancel the order and it is the customer’s responsibility to follow the return policy and ship the item back to our warehouse.
For cancellations, please contact us at cancellations@greenworkstools.com
There are a few important things to keep in mind when returning a product, you purchased online from Greenworks. You have 30 calendar days to return an item from the date you received it. It is the responsibility of the customer to pay for all shipping costs in returning a product. To view our full return policy, please visit the following link:
https://www.greenworkstools.com/return-policy
Should you have any further questions, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at 1-888-909-6757 (1-888-90WORKS). Hope this clarifies the issue you have encountered.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
TERRIBLE
on July 9, 2023
Posted by: BOBS 1234
from 30066
Gender:Male
I HAVE ALL THE 2 STROKE REPLACEMENTS THAT GREEWORKS OFFERS AND THEY ARE AWESOME.
THIS MOWER IS MORE WORK THAN GAS. IT'S INCREDIBALLY HARD TO USE AND DOES NOT CUT WELL. BEST OF LUCK TURNING AROUND.
THIS MOWER IS MORE WORK THAN GAS. IT'S INCREDIBALLY HARD TO USE AND DOES NOT CUT WELL. BEST OF LUCK TURNING AROUND.
Pros: Quiet
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks , July 10, 2023
Hello BOB 1234,
Customer feedback is so very important to us when it comes to designing our products for current or future customer needs. We will take your feedback and share with the relevant Greenworks team. Please don't hesitate to reach out to Greenworks with any further questions or warranty needs. We can be reached directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can help walk you through some troubleshooting suggest to make the use of this lawn mower a better one!
Customer feedback is so very important to us when it comes to designing our products for current or future customer needs. We will take your feedback and share with the relevant Greenworks team. Please don't hesitate to reach out to Greenworks with any further questions or warranty needs. We can be reached directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can help walk you through some troubleshooting suggest to make the use of this lawn mower a better one!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Awesome mower
on July 8, 2023
Posted by: Chrisk79
from North Tonawanda, NY
Gender:Male
I bought this mower after going through several gas mowers over the years. My first cut went great! I have been short on time the last few weeks and my back lawn got out of control. It was about 15-18 inches tall. It is also very thick and my gas mower always bogs down and stalls out. This happens no matter how often I cut it. The green works pro 60 volt went through it no problem! I set it on the highest setting and went to town. This machine didn't bog down once. After one mowing the first battery had 1 bar left. I lowered it to the middle height and mowed it again. Again this time no bogging down. It cut it like a champ. Once I finished cutting it the second time I had half of the charge left in the second battery. Total mow time was about 50 minutes. I am seriously impressed with this mower. Time will tell how it holds up but so far I love it. Great product so far.
Pros: Easy to Use, Quiet, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Kenneth K
from Boston, Ma
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Best mower I have ever used. I only require one 60V of the two I received to do my yard. It's quiet, powerful, cuts cleanly, offers a much or bag option, and folds up neatly after use.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Great idea, just not up to the challenge of southern lawns
on June 29, 2023
Posted by: Mr Homes
from Port Charlotte, Florida
Gender:Male
Purchase a year ago, and I've given this thing every chance I can, I'll be selling it as soon as I get a gas mower back in the garage. I really wish I had been more realistic in what's it capable of handling in the 30 trail period, I should have sent it back. I live in SW Florida, they use a lot of Bermuda and Bahia grass down here. It just can't deal with thicker lawns, they should state this so its obvious at the time of checkout. After dealing with Customer Service, in the end, they just told me my lawn is too thick for this type of mower.
Even with freshly sharpened blades, it tears the grass about as much as it cuts it and this is with freshly charged batteries and the turbo button engaged. I wasn't asking too much, or so I think. I was only taking 1/3 (1-2" of grass) of the grass height on the 2nd to the highest setting on the mower. If you cut at the highest, the quality is terrible as there isn't enough lift generated by the blades. At this rate, I would have to cut my lawn 3 times a week when my neighbors gas mower have enough grunt to get the job done once a week with the same grass type.
Maybe its a design issue with the blades as they rotate towards each other.
Either way I'll be moving back to gas. Nothing against electric mowers, this just isn't the right tool for the job or grass down here I guess.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, June 29, 2023
Hello Mr Homes,
Thank you for sharing your experience with this lawn mower. We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve moving forward. We are sorry to hear that the unit has not fully met your expectations. Greenworks designed this with a brushless motor that is based off our 60V platform. This means more power and longer run times. One cool aspect to this mower is the Smart Cut load-sensing Technology which means it is not always running full speed. If the mower senses a thicker part of the lawn or needs more power, automatically senses load & ramps from 2800-3200 RPM, when more power is needed.
This not only helps the mower get through tough conditions, but also helps save on battery and provides a longer run time.
We hope that you will give us another chance in the future! Should you ever have any questions, comments or concerns do not hesitate to contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934.
Thank you for sharing your experience with this lawn mower. We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve moving forward. We are sorry to hear that the unit has not fully met your expectations. Greenworks designed this with a brushless motor that is based off our 60V platform. This means more power and longer run times. One cool aspect to this mower is the Smart Cut load-sensing Technology which means it is not always running full speed. If the mower senses a thicker part of the lawn or needs more power, automatically senses load & ramps from 2800-3200 RPM, when more power is needed.
This not only helps the mower get through tough conditions, but also helps save on battery and provides a longer run time.
We hope that you will give us another chance in the future! Should you ever have any questions, comments or concerns do not hesitate to contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
A revelation in lawn mowing!
on June 27, 2023
Posted by: Jim807
from Vermont
Gender:Male
This is my first electric mower and first zero turn. I have mowed my 3/4 acre lawn twice and still have 40% battery charge left. I have very thick grass in my back yard and this thing cuts through it with ease. The steering was a bit touchy in the beginning but after two mows I've got the feel - it's quite responsive. The only complaint I have is that I can only charge two batteries (one dual charger) at a time as more than that trips the 15 amp breaker on that circuit. Not a big problem given 4-5 days between mows and 3 mows between charges. Can't speak to dependability yet, but the mower feels quite solid. Loving guilt free mowing!
Pros: Convenient, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com