Hello FeelingCheated,

We are sorry to hear of the experience you are having with this 60V Lawn Mower! You will get the best mowing results if the grass is dry. Do not mow the grass in the rain. Wet grass can clog and bog your lawn mower.

To get a good result while mowing:

• Always use a sharp blade. A blunt blade gives an irregular result and the cut surface of the grass becomes yellow. A sharp blade also uses less energy than a blunt blade.

• Do not cut more than ⅓ of the length of the grass. Cut first with the cutting height set high. Examine the result and lower the cutting height to an applicable level. If the grass is very long, drive slowly and cut 2 times if necessary.

• Cut in different directions each time to prevent stripes in the lawn.

• Keep the cutting cover clean. Build-up from grass and dirt on the inner side of the cutting cover can decrease the cutting result.

• If cutting thick grass, reduce walking speed to allow for a more effective cut and a proper discharge of the clippings.

We hope these tips will help! If not, please start a Live chatbot through the customer contact page located on our website: www.greenworkstools.com or contact Greenworks at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.