Customer reviews from greenworkstools.com
Greenworks - 60V 21" Brushless Self-Propelled Battery Powered Lawn Mower + (2) 4.0Ah Batteries and Dual Port Charger - Green
Average customer rating
4.6
(3,610 Reviews)
Rating breakdown 3,610 reviews
5 Stars
2,792
4 Stars
519
3 Stars
112
2 Stars
64
1 Star
123
94%of customers recommend this product.
(
2,862 out of
3,052)
Customer Reviews for Greenworks - 60V 21" Brushless Self-Propelled Battery Powered Lawn Mower + (2) 4.0Ah Batteries and Dual Port Charger - Green
Customer Rating
2
Not Ready for Southern States
on June 18, 2024
Posted by: Ed73
I bought this mower in March of this year (2024). I live in the south and mow just under 1/2 acre. The first month I used this mower it was great and I would have given this mower 5 stars based on the first 3 or 4 mowings. I managed to mow the entire yard in about an hour on a single charge and the cut looked great. Since it has been a wet spring where I live and the humidity has been high, meaning the grass is never completely dry. I mow every 6-7 days (never more than 7 days between mowings) and since summer kicked into full swing, I have to use the Turbo button for the entire time I am mowing. I can no longer mow the entire yard on a single charge and it is taking closer to an hour and 45 minutes of mowing time as you must mow slow and occasionally clean out the deck. If you live in a warm humid climate where the grass grows fast, this mower is simply inadequate for a 1/2 acre yard even though it has a 25 inch cut. I am sure it will perform great in other parts of the country but I will be going back to a gas powered mower that can handle high lift blades and hopefully selling this mower to someone with a 1/4 acre or less. Another quirk I noticed is the self propelled has become harder and harder to disengage with use. The drive disengages but the mower will not roll backwards. Again, initially this was fine but it is getting harder and harder to get the wheels to disengage every time I mow. I would not recommend this mower to anyone that lives in the South.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, June 19, 2024
Hello Ed73.
We are sorry to hear you do not recommend the 60V SP Lawn Mower. Many customers have had great success with this model and come to enjoy it in our product line up. We wish it could have provided the same experience for you. In the South, a few common grass types include Bermuda, Zoysia, Centipede, and St. Augustine. Generally, these types should be mowed once every 5-7 days during the growing season, but this may vary based on your lawn's specific needs. We would recommend cutting accordingly to how quickly your grass grows, please note runtimes vary due to cutting conditions.
We also suggest, a mowing height between 2.5 to 3 inches is best for most of the season, except during summer stresses when the lawn mowing height should be raised one-half inch to mow at 3 to 3.5 inches. Raising the mowing height provides more insulation from summer heat and reduces water loss from your soil. The self-propelled feature is not usable in reverse. They are designed to lock when pulled back to prevent damage to the drive belt. If you are using the self-propelled feature, the mower will attempt to move forward and will be difficult to move backwards. You would have to release the self-propelled lever to pull the mower backwards while still holding onto the start lever. We hope this helps.
We hope this information helps you understand our product better, and perhaps encourages you to give it a second chance!
If you have further questions and would like us to investigate this with you, we would be more than happy to discuss the matter with you please contact Greenworks at 1-888-909-6757 (1-888-90WORKS).
We are sorry to hear you do not recommend the 60V SP Lawn Mower. Many customers have had great success with this model and come to enjoy it in our product line up. We wish it could have provided the same experience for you. In the South, a few common grass types include Bermuda, Zoysia, Centipede, and St. Augustine. Generally, these types should be mowed once every 5-7 days during the growing season, but this may vary based on your lawn's specific needs. We would recommend cutting accordingly to how quickly your grass grows, please note runtimes vary due to cutting conditions.
We also suggest, a mowing height between 2.5 to 3 inches is best for most of the season, except during summer stresses when the lawn mowing height should be raised one-half inch to mow at 3 to 3.5 inches. Raising the mowing height provides more insulation from summer heat and reduces water loss from your soil. The self-propelled feature is not usable in reverse. They are designed to lock when pulled back to prevent damage to the drive belt. If you are using the self-propelled feature, the mower will attempt to move forward and will be difficult to move backwards. You would have to release the self-propelled lever to pull the mower backwards while still holding onto the start lever. We hope this helps.
We hope this information helps you understand our product better, and perhaps encourages you to give it a second chance!
If you have further questions and would like us to investigate this with you, we would be more than happy to discuss the matter with you please contact Greenworks at 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Love it and it's more than just a mower.
on June 15, 2024
Posted by: Jimwestco
from Western Colorado
Gender:Male
Going on year 3 and it has performed flawlessly on our 3/4 acres of grass. Never ran out of charge. Leaf season we still had 10% charge when we were done. It's also fast and tows very well. Great product!
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Easy to use, but batteries don't last.
on June 8, 2024
Posted by: Cb60
Gender:Female
Recommend paying for white glove with delivery.
Easy to assemble but not to get it off the pallet. I have 7/10 of an acre, with 4 fully charged batteries, but it was only able to cut 1/2 the lot. Taking a break while batteries recharge. Going from 24 year old gas zero turn, gas powered 48 inch cut, to this zero turn. Old mower handles much better, better rear tires and steering. Greenworks seat is much more comfortable, and cuts well. Greenworks is much quieter and no need to wear protective ear gear. Instructions need improvement as some options and buttons are not covered, but figured it out. Happy with product so far, just need to get used to it after having the other for so many years.
Easy to assemble but not to get it off the pallet. I have 7/10 of an acre, with 4 fully charged batteries, but it was only able to cut 1/2 the lot. Taking a break while batteries recharge. Going from 24 year old gas zero turn, gas powered 48 inch cut, to this zero turn. Old mower handles much better, better rear tires and steering. Greenworks seat is much more comfortable, and cuts well. Greenworks is much quieter and no need to wear protective ear gear. Instructions need improvement as some options and buttons are not covered, but figured it out. Happy with product so far, just need to get used to it after having the other for so many years.
Pros: Convenient, Easy to Use, Quiet
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Not for the long haul
on June 8, 2024
Posted by: Robert2024
from Spanaway, Wa
Gender:Male
I bought this 2 years ago and has completely stopped working. After 1 year it started randomly dying in the middle of mowing and now will not turn on at all. Would not recommend this brand will most likely be shopping for another brand that will hopefully last longer.
Response from greenworkstools.comBy Greenworks, June 10, 2024
Hello Robert2024.
We are sorry to hear about your experience when using this 60V Lawn Mower. It sounds like you will need to contact us directly some further information would be required to be better assist. Please allow our team to gather some further details so that we can help find a resolution for you, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a Live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
We are sorry to hear about your experience when using this 60V Lawn Mower. It sounds like you will need to contact us directly some further information would be required to be better assist. Please allow our team to gather some further details so that we can help find a resolution for you, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a Live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Loved the Mower But Only Ran a Year
on June 5, 2024
Posted by: greengaltex
from Houston Texas
Gender:Female
I loved this mower but after a year of light use, the right blade motor (according to code) started overheating and shutting down the blades. Tractor supply no longer sells or services the mower (although it is still listed as a dealer on the Greenworks website. I checked all the authorized Greenworks repair facilities as far as 70 miles away and none of them services this product. None of the independent repair shops service Greenworks, either. Because the problem started one year and two days after purchase the Greenworks does not guarantee the product. One year of service for this mower is a terrible deal.
Pros: Convenient, Easy to Use, Quiet, Environmentally Safe
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, June 6, 2024
Hello greengaltex.
We are sorry to hear of the issue you are experiencing. We are committed to providing our customers with a quality product and great customer service. One great thing about purchasing your Lawn Mower is the manufacture repair warranty. We would like to get in touch to ensure that your tool is operating up to our performance standards. Please contact Greenworks Service Solution Team at 1-888-909-6757, and we would be happy to assist you further in remedying an issues.
We are sorry to hear of the issue you are experiencing. We are committed to providing our customers with a quality product and great customer service. One great thing about purchasing your Lawn Mower is the manufacture repair warranty. We would like to get in touch to ensure that your tool is operating up to our performance standards. Please contact Greenworks Service Solution Team at 1-888-909-6757, and we would be happy to assist you further in remedying an issues.
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Easy assembly and very quiet
on June 3, 2024
Posted by: Coffeebeast
from McBain, MI
Gender:Male
[This review was collected as part of a promotion.] Ordered direct from manufacturer. Took it a little longer than I hoped, but understandable due to where I live. Powered it up after some quick required assembly. Only issue was trying to plug all 3 chargers in at the same time kicked a breaker so had to stagger charging spots to different locations. Mower is fast, cuts great, and quiet. I’m satisfied so far.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Need accessories, Mulch and bagger
on June 2, 2024
Posted by: Philklim
from Brighton, MI
Gender:Male
Works well, but think the range is not what is advertised, but will still work for my needs. Wish they had accessories out for this, or sent us new users timely updates on when accessories would be made available.
Pros: Cost-Saver, Easy to Use, Quiet, Durable, Powerful
Response from greenworkstools.comBy Greenworks, June 5, 2024
Hello Philklim
Thank you for your interest. There are plans for accessories, however we do not have a set date available for announcement yet. Please make sure to check back periodically or follow us on social media for new product releases and promotional offers.
Social media links:
https://www.instagram.com/greenworkstools
https://twitter.com/GreenworksTools
https://www.facebook.com/greenworkstools
Thank you for your interest. There are plans for accessories, however we do not have a set date available for announcement yet. Please make sure to check back periodically or follow us on social media for new product releases and promotional offers.
Social media links:
https://www.instagram.com/greenworkstools
https://twitter.com/GreenworksTools
https://www.facebook.com/greenworkstools
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great Product
on May 30, 2024
Posted by: Ger23
Fast, much quieter than gas mower, no fumes, no maintenance besides blowing it off after a 2 acre cut, great turning radius, easily hauls other items behind it (namely a wagon / cart, spreader, lawn sweeper, de thatcher, etc., and it doesn't have to stop to refill with gas. A first-class product that has been great since I first used it 8 months ago. Highly recommend.
Written by a customer while visiting greenworkstools.com