Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch5 Aluminum Smartwatch 40mm LTE - Graphite - (2022)
Average customer rating
4.5
(85 Reviews)
Rating breakdown 85 reviews
5 Stars
59
4 Stars
15
3 Stars
6
2 Stars
1
1 Star
4
91%of customers recommend this product.
(
70 out of
77)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch5 Aluminum Smartwatch 40mm LTE - Graphite - (2022)
Posted by: MeisGee
from California
Expertise:Expert
Verified Purchase:Yes
Battery life is horrible in my opinion. Less than 24 hours.
Response from Samsung USBy Social Commerce, November 24, 2023
Aloha MeisGee,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Watch5. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Your Galaxy Watch5 and the Galaxy Watch4 models come with their own power saving mode. When enabled, this mode will limit several options in order to save battery life, such as Always On Display, Wi-Fi, and screen brightness. You can also turn on Watch only mode. Check out the articles I have linked below titled, "Reduced battery life on your Samsung smart watch" and "Keep your Samsung smart watch running in top shape" for some great tips on getting the most out of your Galaxy Watch5's battery. Please feel free to reach out to Samsung Support if you would like further assistance or if you have any questions for us. We're always here to assist you in every way that we can! Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/support/answer/ANS00078033/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Watch5. We appreciate your sincerity as we strive to be innovative while improving the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Your Galaxy Watch5 and the Galaxy Watch4 models come with their own power saving mode. When enabled, this mode will limit several options in order to save battery life, such as Always On Display, Wi-Fi, and screen brightness. You can also turn on Watch only mode. Check out the articles I have linked below titled, "Reduced battery life on your Samsung smart watch" and "Keep your Samsung smart watch running in top shape" for some great tips on getting the most out of your Galaxy Watch5's battery. Please feel free to reach out to Samsung Support if you would like further assistance or if you have any questions for us. We're always here to assist you in every way that we can! Thank you for being a staunch Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/support/answer/ANS00078033/
Written by a customer while visiting Samsung US
Posted by: AnnHB
from Huntington Beach, California
Expertise:Intermediate
Verified Purchase:Yes
This was a gift for my son, and he absolutely loves it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: DrD45
Verified Purchase:Yes
I love my watch! I wear it daily, it stays charged for several days.
Written by a customer while visiting Samsung US
Posted by: Bob V
from Calif.
Expertise:Intermediate
Verified Purchase:Yes
The watch seems well made and is comfortable to wear. The battery doesn't seem to last more than a day, plus, I can't figure out how to see a list of my emails. I called and the service person in India didn't have a clue either. The Samsung email app doesn't show up on the watch. I get a notice when the email comes in, but there is no app on the watch to go through the emails.
Why do they insist on making the watch round? Emails, texts, photos, everything is rectangular.
Why can't I get one with a nice gold case and a good leather band?
Why do they insist on making the watch round? Emails, texts, photos, everything is rectangular.
Why can't I get one with a nice gold case and a good leather band?
Value
5
Response from Samsung USBy Social Commerce, March 25, 2024
Hey Bob,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Watch5. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We also offer Samsung Care+ that can be added to eligible devices to provide damage protection for your investments. This powerful protection for your Galaxy life covers unlimited drops, spills, and mechanical breakdown. Talk about peace of mind! There may be several reasons why your Galaxy Watch could be experiencing battery drain or have decreased battery life. For instance, certain apps can increase battery consumption. Your Galaxy Watch5 and the Galaxy Watch4 models come with their own power saving mode. When enabled, this mode will limit several options in order to save battery life, such as Always On Display, Wi-Fi, and screen brightness. You can also turn on Watch only mode. Please take a moment to look over, "Reduced battery life on your Samsung smart watch" and "Keep your Samsung smart watch running in top shape" for some great tips on how to get the most out of your Galaxy Watch5's battery. Outlook may be preloaded on your device. Other apps can be downloaded from Galaxy Store and the Google Play store. To view new emails on your watch: From Apps, tap Outlook. Tap a message to view its content. For your convenience, I have linked your device manual below. If you would like any additional assistance, let us know by reaching out to Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/mobile/mobile-accessories/smartwatches/?category_names=Smartwatches&wearables_compatibility=Galaxy+Watch5
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy Watch5. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We also offer Samsung Care+ that can be added to eligible devices to provide damage protection for your investments. This powerful protection for your Galaxy life covers unlimited drops, spills, and mechanical breakdown. Talk about peace of mind! There may be several reasons why your Galaxy Watch could be experiencing battery drain or have decreased battery life. For instance, certain apps can increase battery consumption. Your Galaxy Watch5 and the Galaxy Watch4 models come with their own power saving mode. When enabled, this mode will limit several options in order to save battery life, such as Always On Display, Wi-Fi, and screen brightness. You can also turn on Watch only mode. Please take a moment to look over, "Reduced battery life on your Samsung smart watch" and "Keep your Samsung smart watch running in top shape" for some great tips on how to get the most out of your Galaxy Watch5's battery. Outlook may be preloaded on your device. Other apps can be downloaded from Galaxy Store and the Google Play store. To view new emails on your watch: From Apps, tap Outlook. Tap a message to view its content. For your convenience, I have linked your device manual below. If you would like any additional assistance, let us know by reaching out to Samsung Support. Thank you for being a trustworthy Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/downloads/
https://www.samsung.com/us/mobile/mobile-accessories/smartwatches/?category_names=Smartwatches&wearables_compatibility=Galaxy+Watch5
Written by a customer while visiting Samsung US
Posted by: Evillyn
from North Carolina
Expertise:Intermediate
Verified Purchase:Yes
The battery does not last long, barely 2 days and for me this is the only downside of this watch, the rest is good
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Response from Samsung USBy Social Commerce, April 30, 2024
Howdy Evillyn,
Thanks for taking the opportunity to share your experience with us using your Samsung Galaxy Watch5. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Your Galaxy Watch5 and the Galaxy Watch4 models come with their own power saving mode. When enabled, this mode will limit several options in order to save battery life, such as Always On Display, Wi-Fi, and screen brightness. You can also turn on Watch only mode. Take a moment to review, "Reduced battery life on your Samsung smart watch" and "Keep your Samsung smart watch running in top shape" for some awesome tips on how you can get the most out of your Galaxy Watch5's battery. If you have any questions for us after or if you would like any further assistance, do not hesitate to contact Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/support/answer/ANS00078033/
Thanks for taking the opportunity to share your experience with us using your Samsung Galaxy Watch5. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Your Galaxy Watch5 and the Galaxy Watch4 models come with their own power saving mode. When enabled, this mode will limit several options in order to save battery life, such as Always On Display, Wi-Fi, and screen brightness. You can also turn on Watch only mode. Take a moment to review, "Reduced battery life on your Samsung smart watch" and "Keep your Samsung smart watch running in top shape" for some awesome tips on how you can get the most out of your Galaxy Watch5's battery. If you have any questions for us after or if you would like any further assistance, do not hesitate to contact Samsung Support. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/support/answer/ANS00078033/
Written by a customer while visiting Samsung US