Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy Watch5 Aluminum Smartwatch 40mm LTE - Graphite - (2022)
Average customer rating
4.5
(85 Reviews)
Rating breakdown 85 reviews
5 Stars
59
4 Stars
15
3 Stars
6
2 Stars
1
1 Star
4
91%of customers recommend this product.
(
70 out of
77)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy Watch5 Aluminum Smartwatch 40mm LTE - Graphite - (2022)
Customer Rating
5
Great battery and features.
on December 5, 2022
Posted by: Hsiltman
from Little Falls, MN
Expertise:Intermediate
[This review was collected as part of a promotion.] I have had it for a month and am continually impressed. The battery lasts a few days and charges quickly. I am still learning all of the features, but I am impressed with the ability to text from my watch. The phone on it is very clear, it sounds like you are talking on the actual phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Bobby
from Hawaii
Verified Purchase:Yes
Battery Issues From the Beginning even on Watch Only mode
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
3
Response from Samsung USBy Social Commerce, November 13, 2023
Salutations Bobby,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch5. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that provides physical damage protection to your eligible devices? Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your Watch5 behind on the seat of your taxi while on your way to catch your flight, having your Watch5 stolen from your bag, getting caught in a rainstorm without your Water Lock feature engaged, to dropping your Watch5 and shattering the watch face. We also have over 700 authorized repair locations nationwide to take your device to be repaired so you can get back quickly to what you enjoy doing most in life. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Your Galaxy Watch5 and Galaxy Watch4 models come with their own power saving mode. When enabled, this mode will limit several options in order to save battery life, such as Always On Display, Wi-Fi, and screen brightness. You can also turn on Watch only mode. Check out the articles I have linked below titled, "Reduced battery life on your Samsung smart watch" and "Keep your Samsung smart watch running in top shape" for some great tips on getting the most out of your Galaxy Watch5's battery. Please do not hesitate to contact Samsung Support if you have any additional feedback to share with us, if you have any questions, or if you would like any help troubleshooting your device. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/support/answer/ANS00078033/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy Watch5. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that provides physical damage protection to your eligible devices? Samsung Care+ is great for those unanticipated situations we sometimes find ourselves in, like forgetting your Watch5 behind on the seat of your taxi while on your way to catch your flight, having your Watch5 stolen from your bag, getting caught in a rainstorm without your Water Lock feature engaged, to dropping your Watch5 and shattering the watch face. We also have over 700 authorized repair locations nationwide to take your device to be repaired so you can get back quickly to what you enjoy doing most in life. There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life. For example, certain apps can increase battery consumption. Your Galaxy Watch5 and Galaxy Watch4 models come with their own power saving mode. When enabled, this mode will limit several options in order to save battery life, such as Always On Display, Wi-Fi, and screen brightness. You can also turn on Watch only mode. Check out the articles I have linked below titled, "Reduced battery life on your Samsung smart watch" and "Keep your Samsung smart watch running in top shape" for some great tips on getting the most out of your Galaxy Watch5's battery. Please do not hesitate to contact Samsung Support if you have any additional feedback to share with us, if you have any questions, or if you would like any help troubleshooting your device. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01003232/
https://www.samsung.com/us/support/answer/ANS00078033/
Written by a customer while visiting Samsung US
Customer Rating
5
Love!!
on December 7, 2022
Posted by: Bri8blue
from NC
Expertise:Expert
[This review was collected as part of a promotion.] This is my first time purchasing a Galaxy LTE watch and I am in love!! All the options are great!! Being able to answer calls and text back without being attached to my phone has been the best change!! Seriously will not go back to not having a Galaxy watch!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Powerful Little Watch
on October 1, 2022
Posted by: Jayluuh
from Vallejo, CA
Expertise:Expert
[This review was collected as part of a promotion.] I bought this watch as a birthday present for myself a month ago, since my old Galaxy Watch gen 1 got stolen. Rip buddy. You'll forever be missed :'(. But man, was this a total life changing upgrade from my old Watch. The features are way more accurate, display and feedback with the system is immediate and smooth, and the battery lasts me two days on one charge. Amazing. Also don't even get me started on the sleek new look of it.. it's amazing. Modern, not bulky, and still stylish. The lavender band is my favorite part. Overall, I'm really impressed and happy I was able to get myself this Galaxy Watch5, and for a birthday gift to myself at that. Very pleased with the product!
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Battery Depletes Rapidly
on December 5, 2022
Posted by: TcbColorado
from Colorado
Expertise:Expert
[This review was collected as part of a promotion.] I love the watch but the battery sucks. I have to charge it every 24 hours. Not happy.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
5
Value
5
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, December 7, 2022
TcbColorado, we appreciate your feedback on the Samsung Galaxy Watch5. If you believe the battery life of the device isn’t functioning as intended, please reach out to the Samsung Support Team or take a look at the material available on our website about getting the most of the battery life of your device. We appreciate you being a Samsung customer, please feel free to reach out to us with any further feedback or questions. –Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4
Replaces so many things for me!
on December 5, 2022
Posted by: Gerri
from Laguna Woods, CA
Expertise:Intermediate
[This review was collected as part of a promotion.] This watch has made it so simple for me to go places and do things. It has the hard fall detection and, with the phone line, makes it so I don't have to carry anything else with me when I am out walking. So nice!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Huge improvement over the 4
on October 6, 2022
Posted by: Annie
from San Antonio, TX
Expertise:Expert
[This review was collected as part of a promotion.] I purchased the watch 4 with my credit from preordering my phone. The battery life was HORRIBLE. Luckily Samsung has fixed that with the 5! The battery lasts a full day (plus some) even when I'm away from my phone. It's much faster than the 4, and I can already see a difference in how sturdy it is as well. As a dolphin trainer, I NEED a waterproof watch and I have no fears of this watch quitting me any time soon.
I don't think I could handle life without my watch 5!
I don't think I could handle life without my watch 5!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best smartwatch ever
on October 7, 2022
Posted by: tamsyn548
from Arizona
Expertise:Intermediate
[This review was collected as part of a promotion.] Traded in my old Samsung smartwatch for this device. It matches the colors of my flip phone and earbuds which is amazing. This smartwatch is a clear step-up. Samsung has upgraded the keyboard and a whole host of other features. The screen is much not durable. And the device is much more responsive. My old watch would slow down easily. This one is very snappy. Plus it overheats less. All in all a fantastic experience and a must-have for anyone with a Samsung phone.
My favorite features are the exercise monitors and the fact that I can see all my phones notifications without having to actually pull out my phone. I just have to glance at my watch.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US