Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Symmetry Series+ for MagSafe Hard Shell for Apple iPhone 13 Pro - Black
Average customer rating
3.3 out of 5
3.3
(29 Reviews)
Open Ratings Snapshot
Rating breakdown 29 reviews
5 Stars
10
4 Stars
6
3 Stars
4
2 Stars
2
1 Star
7
58%of customers recommend this product. 
(
14 out of 24
)
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Customer Reviews for OtterBox - Refurbished Excellent - Symmetry Series+ for MagSafe Hard Shell for Apple iPhone 13 Pro - Black
Customer Rating
2 out of 5
2
Very slippery case
on October 8, 2021
Posted by: Brent
Verified Purchase:Yes
I personally don’t like this case as it’s really slippery. Wish I could send it back
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , October 11, 2021
Hi there!

We're sorry to hear about your frustration with your Symmetry Series+ with MagSafe. We appreciate your feedback about the grip provided by that case, and we'll be sure to get your thoughts passed along to our design team! If you're looking for a case with a bit more grip, we'd suggest checking out our standard Defender Series Pro case as it has a grippy outer slipcover. Keep in mind, our standard Defender Series cases are not designed for optimal performance with MagSafe. Check that case out here: https://www.otterbox.com/en-us/iphone-13-pro/defender-series-pro-case/77-83531.html#start=1

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Excelent cover
on October 18, 2021
Posted by: FOV51
Verified Purchase:Yes
Otterbox is the best cover to protect iPhones in MHO.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Ehh
on October 26, 2021
Posted by: Otter1234
I love the Symmetry series cases. I’ve used them since I can remember. For some reason on my iPhone 13 pro the rubber bumpers around the side of my phone are loose by my charging port, lock button, and volume buttons. It makes me feel that my phone isn’t fully secure from drops. I can see the frame of my phone in these areas of the case which makes me feel that the case isn’t completely locking out dust.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, October 27, 2021
We totally get how important a secure fit is when it comes to keeping your awesome new iPhone 13 Pro safe from harm, and we're sorry that there's something wonky going on with your current Symmetry Series+ Case.

Let's take it from the top with a brand-new warranty replacement to make sure things will be dialed in going forward! Just ping our friendly Otters at 1-855-688-7269 and we'll be glad to help get one in the works. Or if online is more your thing, feel free to get the ball rolling using the link below!

https://www.otterbox.com/en-us/warranty-claim

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Regret
on December 6, 2021
Posted by: Ryheard
The case does not fit the new iPhone 13 Pro I purchased. The camera bump on the phone I s much larger than the opening on the new case. Very disappointing.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, December 7, 2021
Sounds like you've perhaps ended up with a case that was originally made for the iPhone 12 Pro rather than for the iPhone 13 Pro you're looking to cover. We're very sorry you've had the discouraging experience of such a mix-up, but please give our friendly Otters a call at 1-855-688-7269 and we'll be more than happy to help get things straightened out.


Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Good Protection
on April 24, 2022
Posted by: T Reed
Verified Purchase:Yes
Good protection without a lot of bulk, very easy to install
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Gets dirty!
on October 27, 2022
Posted by: Disappointed
Purchased this case. It is not what ai expected from OtterBox. Even getting past the fact I am concerned this will not protect my phone, with minimal use, the case has discolored all the way around the edges on its face. It seems to attract and hold color from everything. Very disappointed 😔
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 1, 2022
You’re not wrong to expect the very best from the Otter brand, and that includes our cases being able to fend off such cosmetic complications as the discoloration you’ve noticed around the edges of your Symmetry Series+ case.

Let’s take it from the top with a brand-new warranty replacement that is sure to be better able to keep your iPhone looking its very best while covered for safekeeping! You can set things in motion online through the following link, and we’ll take it from there!

https://www.otterbox.com/en-us/warranty-begin

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Slim Protection
on January 3, 2023
Posted by: Kellen D
Verified Purchase:Yes
I like this because it is a slimmer form of a Otterbox. But it still protects the screen from drops and scrapes because if has a little lip. The only downfall is it kid of slips off on one corner and I have to make sure it is on completely.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Good case, weak magnet
on February 3, 2023
Posted by: Customer
Verified Purchase:Yes
Good case. Keeps phone safe. Speak and minimal. Magnetic connection still weak and won’t hold Apple wallet securely.
Response from otterbox.comBy OtterBox, Customer Service Support, February 8, 2023
Hi there! Thanks so much for taking the time to share your thoughts on the Symmetry Series+ case with us. We're so happy to hear it has generally met your standards so far. We apologize for any disappointment you've experienced with the MagSafe feature though. We specifically designed this case with MagSafe compatibility in mind, so this is a bit surprising to hear. Is there anything on or within the case that might be blocking the connection to your MagSafe Wallet? If not, please give our friendly Otters a ring at 1-855-688-7269 and they'd be happy to get things moving on a replacement case for you.

Cheers,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
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