Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Symmetry Series+ for MagSafe Hard Shell for Apple iPhone 13 Pro - Black
Average customer rating
3.3 out of 5
3.3
(29 Reviews)
Open Ratings Snapshot
Rating breakdown 29 reviews
5 Stars
10
4 Stars
6
3 Stars
4
2 Stars
2
1 Star
7
58%of customers recommend this product. 
(
14 out of 24
)
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Customer Reviews for OtterBox - Refurbished Excellent - Symmetry Series+ for MagSafe Hard Shell for Apple iPhone 13 Pro - Black
Customer Rating
1 out of 5
1
Worst purchase ever
on October 6, 2023
Posted by: 666cat
I am very unsatisfied with my case and I need a replacement
Response from otterbox.comBy Customer Service, October 12, 2023
Hello! We apologize for any issues you are experiencing with your case. We have a great warranty, and we would be more than happy to get you a new case via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
High quality with one way to improvr
on October 9, 2021
Posted by: ScamBoss
Verified Purchase:Yes
Solid construction and high quality as you always get from OtterBox. Plastic is thinner than previous symmetry models for previous iPhones, but I don’t miss that. Paired with the beefy iPhone 13 pro it’s actually welcome. Only change I’d make is the protection around the camera bump. It keeps the cameras off the surface, but only just. Would like that clearance to be a little more.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Absolutely a decline in quality from prior version
on September 25, 2021
Posted by: js20201
Used to be my favorite cases for years. The new finish is really odd, probably from the useless antimicrobial additive. It used to be durable and uniform, slightly matte, this has an inconsistent glossy sheen that picks up fingerprints. The material absolutely feels cheap and low-end compared to before. Finally, the fit was mediocre. I ordered directly from otter box, will be returning.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, September 27, 2021
We appreciate the candid feedback on the Symmetry Series+ Antimicrobial Case with MagSafe, and we're sorry to hear you felt so underwhelmed with it. Although this particular model wasn't to your liking, rest assured that our commitment to quality has never been stronger, and we're hopeful that there will be something else in our current lineup that better suits your needs and taste.

Please feel welcome to give our friendly Otters a quick call with any product questions, and we'll always be happy to talk shop and help get you a great experience going forward!

Kindly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Poor Quality
on September 28, 2021
Posted by: Samuel
Just got this case in today. I have used this same style otterbox for years on my IPhone 10 and it’s been great, however I could immediately tell when I opened this one up it was different. The material just felt cheap and flimsy- I actually did a side by side test using my other case and this one seems to bend much easier and is made of much thinner material. I guess a good way to say it is- they just don’t make em like they used to. Will most likely be returning for another brand. With the cost of phones being so expensive now, I’m willing to pay the extra money for a solid case that will hold up, would love to see them go back to the old style.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , October 1, 2021
Hi, Samuel!

We're sorry to hear about your disappointment with your Symmetry Series+ with MagSafe! Keep in mind, that case is designed a bit differently from our standard Symmetry Series case to ensure it performs well with MagSafe. You may find that you like our standard Symmetry Series case a bit more, so we suggest checking that out here: https://www.otterbox.com/en-us/iphone-13-pro/symmetry-series-antimicrobial-case/77-83472.html#prefn1=featuresRefinements&prefv1=Slim&start=1

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Not MagSafe
on October 25, 2021
Posted by: imaluckyPenny
Verified Purchase:Yes
Advertised as MagSafe. Everything I put on this case fell off. Had to buy a sticker to make this “MagSafe”.
No, I would not recommend this to a friend.
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Great case slim low profile
on February 16, 2022
Posted by: Lori
Verified Purchase:Yes
This is a great case wish I bought this first instead of the att one offered
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Doesn’t protect your phone, only hides damage.
on February 8, 2023
Posted by: RHoward
Selected this case for the magnetic charger compatibility. It’s been on my phone since day 1. I knew my camera was cracked. Removed case to clean phone and discovered this. Phone has been dropped but never from anything more than a waste high height. Just a warning it will not protect your phone. Works great for hiding damage.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, February 13, 2023
We're so sorry to hear about your phone! While our cases are tough, there are variables we can't always predict. We understand this can be a frustrating experience though. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give our Otters a ring at 1-855-688-7269 and they'd be more than happy to answer any questions or get the ball rolling on a replacement case for you.

Best,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
on March 31, 2022
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting otterbox.com
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