Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Symmetry Series+ with MagSafe Carrying Case for Apple iPhone 12 and iPhone 12 Pro - Black
Average customer rating
4
(104 Reviews)
Rating breakdown 104 reviews
5 Stars
60
4 Stars
14
3 Stars
11
2 Stars
9
1 Star
10
78%of customers recommend this product.
(
68 out of
87)
Customer Reviews for OtterBox - Refurbished Excellent - Symmetry Series+ with MagSafe Carrying Case for Apple iPhone 12 and iPhone 12 Pro - Black
Customer Rating
1
Doesn’t protect the screen and camera
on September 8, 2021
Posted by: Disappointed customer
I just bought this case and going to buy a new one. I’ve always been a fan of otterbox cases. It’s very cheap feeling and the “raised” bevels around the screen and camera are barely raised. Very disappointed in the case and company
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , September 9, 2021
Hi there!
We're sorry to hear about your disappointment with your Symmetry Series+ with MagSafe! Rest assured, that case has been through hundreds of hours of design testing to ensure it will provide your phone with the protection OtterBox is known for. If you do end up running into any issues with your case, we have a great warranty, so feel free to give us a ring at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series+ with MagSafe! Rest assured, that case has been through hundreds of hours of design testing to ensure it will provide your phone with the protection OtterBox is known for. If you do end up running into any issues with your case, we have a great warranty, so feel free to give us a ring at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting otterbox.com
Customer Rating
2
Worst Otterbox Case Ever
on August 3, 2021
Posted by: OneOtter
Been using Otterbox cases for over the past decade. Normally the case outlives my phone. Quality of this case is not up to par. Had the case for probably about 10 months and it needs to be replaced. The rubber edges by the lightning port and volume rocker attached to the plastic backing.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , August 4, 2021
Hi there!
We're sorry to hear about the damage to your Symmetry Series+ with MagSafe! We appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so we'd be more than happy to get you a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
We're sorry to hear about the damage to your Symmetry Series+ with MagSafe! We appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so we'd be more than happy to get you a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2
Not great
on October 4, 2021
Posted by: Natasri
Bought my case through the Apple store, and after a year of use the case has stretched out to the point my phone will fall out once in a while and the buttons don’t line up to the case. The case as discoloured around the edges, but that was the least of my worries.
Response from otterbox.comBy OtterBox, Customer Service Team, October 5, 2021
We can say with certainty that we've never come across a case of ours that has suffered from such drastic stretching, so we're not quite sure what could have even caused such a thing. But we'd love to learn more about your situation and set things in motion for a brand-new warranty replacement to cinch things down and make sure your iPhone will be properly covered for maximum protection going forward!
Just give us a call at 1-855-688-7269 and we'll get right on the case!
Best,
OtterBox Customer Service Team
Just give us a call at 1-855-688-7269 and we'll get right on the case!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Patty61
Verified Purchase:Yes
I bought the case to go with my new iPhone 12. It fits perfectly. I have used Otterbox for a few years now and as usual this product delivers.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Andy
Verified Purchase:Yes
It’s been on my phone every since I got it! I love how thin and protective it is!! Top case
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Surferboy
Verified Purchase:Yes
I bought this case because the manufacturer's case kept flipping the silent mode switch when it was in my pocket and I've had good luck with Otter Box cases in the past. Great news - the problem with the case flipping on the silent mode case no longer exists. My only complaint is the MagSafe does not hold my MagSafe wallet as well as the manufacturer's case. I don't know if it is because of a weaker MagSafe system and/or the Otter Box case in not quite as tacky as a silicone case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Danny
Verified Purchase:Yes
Excellent purchase I have purchased Otterbox always.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com