Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Symmetry Series+ with MagSafe Carrying Case for Apple iPhone 12 and iPhone 12 Pro - Black
Average customer rating
4
(104 Reviews)
Rating breakdown 104 reviews
5 Stars
60
4 Stars
14
3 Stars
11
2 Stars
9
1 Star
10
78%of customers recommend this product.
(
68 out of
87)
Customer Reviews for OtterBox - Refurbished Excellent - Symmetry Series+ with MagSafe Carrying Case for Apple iPhone 12 and iPhone 12 Pro - Black
Customer Rating
1
Spring Snow Beige gets filthy fast
on May 30, 2021
Posted by: PumpkinGirl
I was looking for a case cover that would better distinguish my phone from the rest of my family members. However, the Symmetry in Spring Snow Beige has a matte finish to it, compared to the black in this same case, and therefore immediately picks up all sorts of scratch marks and dirt. Very disappointed.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , June 1, 2021
Hi there!
We're sorry to hear about your disappointment with your Symmetry Series+ with MagSafe! We appreciate your feedback about the texture of your case, and we'll be sure to pass your thoughts up the ladder to our design team. If you run into any other issues with your OtterBox, feel free to call us at 1-855-688-7269, and we'd be more than happy to get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series+ with MagSafe! We appreciate your feedback about the texture of your case, and we'll be sure to pass your thoughts up the ladder to our design team. If you run into any other issues with your OtterBox, feel free to call us at 1-855-688-7269, and we'd be more than happy to get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3
Sturdy as usual
on May 21, 2021
Posted by: Thom88
Just bought this case, loved the colour. Only down fall for me was now plastic screen protector . I get that you can buy the alpha glass, but I liked when it had the protection for the screen. Paying the same price and getting less just seems like money gouging . A lot like how apple didn’t include the charger for the phone. Just so much gouging going on these days . I hope otter box goes back to giving full protection for the phone , and not at an extra cost .
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, May 24, 2021
Actually, our streamlined Symmetry Series has always left the device display uncovered while still allowing the optional use of a screen protector. Perhaps you were recalling our Defender Series, which used to have a built-in screen protector, though it no longer does for the iPhone 12/12 Pro model.
Regardless, we're sorry you were left feeling a little flat. You mentioned the Alpha Glass, and we do have some other screen protection options as well, but unfortunately, a return to the inclusion of such a component for any of our cases is unlikely, as the ever-increasing size of touchscreens has dictated the need for an updated approach to balance protection and performance.
Please feel welcome to reach out to our friendly Otters at 1-855-688-7269 with any product questions and we'll always be happy to chat!
Best,
OtterBox Customer Service Team
Regardless, we're sorry you were left feeling a little flat. You mentioned the Alpha Glass, and we do have some other screen protection options as well, but unfortunately, a return to the inclusion of such a component for any of our cases is unlikely, as the ever-increasing size of touchscreens has dictated the need for an updated approach to balance protection and performance.
Please feel welcome to reach out to our friendly Otters at 1-855-688-7269 with any product questions and we'll always be happy to chat!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5
MagSafe Perfect Case
on May 18, 2021
Posted by: Mahajo509
I’ve always loved the symmetry cases for my iPhones and even bought the earl grey case before I found the Snow Beige with MagSafe so ordered it too! Shipping was a little slow but free so I’m not complaining. The fit is perfect and although the MagSafe will charge through the regular case it works much better with this one which is made with the MagSafe magnet ring inside. Protection seems great, I don’t plan on testing it though. I love this case! Slim and sturdy and I have always loved the white/grey color combination (it was one of my favorite colors on the old commuter cases but they don’t make that color/style of case any more.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Bethany
Verified Purchase:Yes
I bought this otterbox case after getting a new phone because my last phone also had a symmetry case on it and protected it even after getting run over by a car. The pink color is very bright and vibrant, but I am not complaining! It is a fun case to have! Would 100% recommend to everyone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Dhall1_2
Verified Purchase:Yes
I have had this case for little over a month and man am I pleased with how lite and durable this case is. Very happy with all my otter box products and will alway seek them out when I need anything to be secure or kept cold.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
I adore this case!!!
on April 27, 2021
Posted by: Queequeg
I bought this for my new iPhone 12 pro, which has Magsafe that is not comparable with a lot of cases, particularly Otterbox cases that I've trusted for over a decade. When I saw that this one was magsafe comparable, I got it immediately. Unlike the standard Symmetry for the 12 Pro, this case is easy to put on without forcing. It is thin, light, and works perfectly with Magsafe. Another win for Otterbox and for me.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Steve
Verified Purchase:Yes
I prefer the commuter cases but the symmetry was the only one with the MagSafe option, that being said, this case is very slippery. It’s a good thing it offers drop protection because I have dropped my phone more with this case then I ever did with the Apple silicone case.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , April 29, 2021
Hi, Steve!
We're sorry to hear about your disappointment with your Symmetry Series+ with MagSafe! We greatly appreciate your feedback about the grip provided by your case, and we'll be sure to let our design team know about your experience. If you run into any other issues, feel free to call us at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series+ with MagSafe! We greatly appreciate your feedback about the grip provided by your case, and we'll be sure to let our design team know about your experience. If you run into any other issues, feel free to call us at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: GRobot
Verified Purchase:Yes
I've bought this case a number of times for various phones. Slim, compact...and protects my phone from all the times I drop it. I drop it a lot!
The magsafe builtin feature is a great add on
The magsafe builtin feature is a great add on
I would recommend this to a friend!
Written by a customer while visiting otterbox.com