Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Symmetry Series+ with MagSafe Carrying Case for Apple iPhone 12 and iPhone 12 Pro - Black
Average customer rating
4
(104 Reviews)
Rating breakdown 104 reviews
5 Stars
60
4 Stars
14
3 Stars
11
2 Stars
9
1 Star
10
78%of customers recommend this product.
(
68 out of
87)
Customer Reviews for OtterBox - Refurbished Excellent - Symmetry Series+ with MagSafe Carrying Case for Apple iPhone 12 and iPhone 12 Pro - Black
Customer Rating
4
Not Navy Blue -- Not sure what blue it is
on April 7, 2021
Posted by: systmkrsh
It is definitely not navy blue. I was expecting a navy blue -- the pictures show a navy blue. Instead I'm not sure what color that is. The sides and the "grippy parts" are closer to the navy blue color, but are more like a dark purple in tone. The case functions as advertised and is nice to have, as it resists most every day drops. I also miss the texture. The non-MagSafe one has a the classic Symmetry texture on the back (helps a bit with grip and looks super nice). It is also great that they come with Anti-microbial, which during these times of COVID-19, gives you more peace of mind.
Fix the color to match the image and I will change my review to a 5 star. It is a bit disruptive. So, go with the black or another color if you were expecting a dark navy color skip it. If you don't care and just wanted a blue case, the blue isn't bad. It looks good with the regular blue iPhone 12 (I had this one and then exchanged it for the Pro) -- the Pacific Blue iPhone 12 Pro doesn't look as good against this blue.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Unsatisfied customer
Verified Purchase:Yes
This case is not up to the standards that other cases have been. I have had otterbox since the iPhone 4. This is the first case I have had that didn’t protect the phone. My phone slipped out of my pocket and landed on the back side of the phone. It broke my camera lens.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 6, 2021
Hi there,
We're terribly sorry to hear your iPhone was damaged in the drop. While our products are designed to withstand a lot, they aren't 100% infallible in all drops or falls. We can't extend our policy to the device, as we aren't the manufacturer. If your OtterBox was damaged or you have further questions, please contact us here: https://www.otterbox.com/en-us/support
Sincerely,
OtterBox
We're terribly sorry to hear your iPhone was damaged in the drop. While our products are designed to withstand a lot, they aren't 100% infallible in all drops or falls. We can't extend our policy to the device, as we aren't the manufacturer. If your OtterBox was damaged or you have further questions, please contact us here: https://www.otterbox.com/en-us/support
Sincerely,
OtterBox
Written by a customer while visiting otterbox.com
Posted by: JL350
Verified Purchase:Yes
Good product for sure but this color is NOT navy. It is Duke blue & I hate Duke. Wanted navy blue, but it cost to much to not use it and the hassle of sending it back.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, February 26, 2021
Hi JL350,
We're so sorry you're not satisfied with the color of this Symmetry Series + case. Graphics on various phone and computer screens can skew details sometimes.
Nevertheless, we're still confident this case will offer some of the best protection available to safeguard your investment, and we trust it will prove itself time and time again. If you're still unsure, feel free to touch base at (855) 688-7269 and we'd be happy to boost your confidence.
Best,
OtterBox Customer Service Team
We're so sorry you're not satisfied with the color of this Symmetry Series + case. Graphics on various phone and computer screens can skew details sometimes.
Nevertheless, we're still confident this case will offer some of the best protection available to safeguard your investment, and we trust it will prove itself time and time again. If you're still unsure, feel free to touch base at (855) 688-7269 and we'd be happy to boost your confidence.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Honest Customer
Verified Purchase:Yes
The case is sturdy but the color is different in person. I ordered the Navy Captain Blue. The rubber/silicone around the display is purple in person, not navy blue. The hard plastic is lighter blue.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 5, 2021
Hey OtterBox Customer,
We're sorry to learn the color of your Symmetry Series+ with MagSafe isn't quite what you had in mind. Unfortunately, even though we do our best to put up an accurate representation of the color and style of the product, sometimes things can get lost in translation, so to speak, due to different monitors, etc. Please feel free to contact our support team with any further questions or comments and we'd be happy to assist: https://www.otterbox.com/en-us/support
Kindly,
OtterBox Customer Service Team
We're sorry to learn the color of your Symmetry Series+ with MagSafe isn't quite what you had in mind. Unfortunately, even though we do our best to put up an accurate representation of the color and style of the product, sometimes things can get lost in translation, so to speak, due to different monitors, etc. Please feel free to contact our support team with any further questions or comments and we'd be happy to assist: https://www.otterbox.com/en-us/support
Kindly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Alan
Verified Purchase:Yes
The Symmetry + case is a perfect fit for iPhone 12 Pro. The MagSafe charging feature works perfectly. The case feels great in the hand and it is strong. The bumpers on the front appear to be very protective of the screen. The antibacterial feature is also very welcome. This is the best and most comfortable case I have ever owned. I highly recommend it.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Iggie
Verified Purchase:Yes
I got an iPhone 12 Pro last month and feared for its life, given my propensity to drop things. The Symmetry Plus is made of a hard, protective material. It easily accommodated Apple’s wireless charger. Finally, the crepe color is easy on the eyes and easy to find in my purse. An all around win!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Steve
Verified Purchase:Yes
I prefer the commuter cases but the symmetry was the only one with the MagSafe option, that being said, this case is very slippery. It’s a good thing it offers drop protection because I have dropped my phone more with this case then I ever did with the Apple silicone case.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , April 29, 2021
Hi, Steve!
We're sorry to hear about your disappointment with your Symmetry Series+ with MagSafe! We greatly appreciate your feedback about the grip provided by your case, and we'll be sure to let our design team know about your experience. If you run into any other issues, feel free to call us at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series+ with MagSafe! We greatly appreciate your feedback about the grip provided by your case, and we'll be sure to let our design team know about your experience. If you run into any other issues, feel free to call us at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Greg
Verified Purchase:Yes
I like the case but wish it had a little more non slip grip on the sides. Also it need to ha e a better price point.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 5, 2021
Hi Greg,
We appreciate your feedback about your new Symmetry Series+ case, but we're sorry to hear it wasn't a home run for you. While our cases do come at a top-shelf price, that's because you're getting the top-shelf warranty, and customer service that goes along with your OtterBox! Not to mention the countless Otter-hours we invest in designing and testing our cases to ensure you're in the best of hands.
As for for something with a bit more grip, we'd recommend taking a peek at our Defender Series! Given its grippy outer silicone layer, it might be more your style.
If you have any other thoughts you'd like to share with us, please don't hesitate to send us a message through our support center!
https://www.otterbox.com/en-us/support
Happy New Year,
OtterBox Customer Service Team
We appreciate your feedback about your new Symmetry Series+ case, but we're sorry to hear it wasn't a home run for you. While our cases do come at a top-shelf price, that's because you're getting the top-shelf warranty, and customer service that goes along with your OtterBox! Not to mention the countless Otter-hours we invest in designing and testing our cases to ensure you're in the best of hands.
As for for something with a bit more grip, we'd recommend taking a peek at our Defender Series! Given its grippy outer silicone layer, it might be more your style.
If you have any other thoughts you'd like to share with us, please don't hesitate to send us a message through our support center!
https://www.otterbox.com/en-us/support
Happy New Year,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com