Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Symmetry Series+ with MagSafe Carrying Case for Apple iPhone 12 and iPhone 12 Pro - Black
Average customer rating
4 out of 5
4
(104 Reviews)
Open Ratings Snapshot
Rating breakdown 104 reviews
5 Stars
60
4 Stars
14
3 Stars
11
2 Stars
9
1 Star
10
78%of customers recommend this product. 
(
68 out of 87
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Refurbished Excellent - Symmetry Series+ with MagSafe Carrying Case for Apple iPhone 12 and iPhone 12 Pro - Black
Customer Rating
5 out of 5
5
Phenomenal product!
on March 30, 2021
Posted by: Big Bob
Verified Purchase:Yes
Better than any other case I have had, even the life proof cases, highly recommend, the make the cases so slim now you can hardly tell it is on but know your phone is protected.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Returned
on April 14, 2021
Posted by: Alh15
Verified Purchase:Yes
I am returning due to damaged not worth money. Had MagSafe but not super protective
Response from otterbox.comBy OtterBox , Customer Service Team , April 16, 2021
Hi there!

We're sorry to hear about the damage to your Symmetry Series+ with MagSafe! We appreciate your feedback, and we'll be sure to get your thoughts passed up the ladder to our design team. We're bummed to hear that your ended up returning your case, and we hope you choose to give OtterBox another chance in the future!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Color Deceptive
on April 17, 2021
Posted by: s51721
Typical, solid Otterbox case. Good quality, nice and slim. But, this is NOT Navy. Definitely a lighter shade of blue. Reason for 3/5 stars. Misled on shade of blue.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox , Customer Service Team , April 20, 2021
Hi there!

We're sorry to hear about your disappointment with your Symmetry Series+ with MagSafe! We appreciate your feedback about the color of your case, and we'll be sure to pass your thoughts up the ladder. While we try to ensure that the photos on our website are as accurate as possible, differences in displays and monitor settings can lead to the occasional inconsistency. If you run into any other issues with your case, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
iPhone 12 symmetry case
on April 29, 2021
Posted by: Dhall1_2
Verified Purchase:Yes
I have had this case for little over a month and man am I pleased with how lite and durable this case is. Very happy with all my otter box products and will alway seek them out when I need anything to be secure or kept cold.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Sleek in Design, Sturdy in Usage!
on July 30, 2021
Posted by: Lalobita
Verified Purchase:Yes
Well, my misconceptions about Otterbox were huge! Never considered them because I thought they were all clunky, masculine and ugly!!! Not so this case!! It is gorgeous - fashionable - thin and protective!!!! I’m so happy I got this. And their customer service team is unparalleled. SO helpful!! What a product and company. Love love it!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Good purchase
on July 30, 2021
Posted by: Dj212880
Verified Purchase:Yes
Bought for husbands phone. So far so good. He wishes the case came out a little bit higher over the camera because when he lays it flat down on the table it is not exactly flat it’s a little uneven because the case opening for the camera doesn’t sit higher than the camera so the camera is sticking out so when you lay it flat it becomes rocky! Hard to explain, but case doesn’t lay perfectly flat! However it is a good Mag slide case. Fits on his mag slide car holder perfect. and he’s already dropped his phone ones off of the kitchen table which isn’t very far to the ground but it hit the hardwood floor and everything was fine.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
SYMMETRY PLUS IPHONE 12/PRO SPRING SNOW
on October 20, 2021
Posted by: JasonG1995
Verified Purchase:Yes
I bought one of these in a different color prior and really enjoyed it. The new one has MagSafe built-in, and now I'm happy on both fronts.
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Good but slick
on December 6, 2021
Posted by: Gbmobile
I really like the fit, but it seems so slippery to me slides around in my car or hand, for some reason doesn't seem like a lot of friction. Preferred my apple case with square edges but lasted only about a year.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, December 7, 2021
We're sorry to hear you've had a bit of trouble keeping a handle on your iPhone while using the Symmetry Series+ Case to help keep it safe from harm. As one of our most streamlined models, we opted for the smooth finish in order to aid in the retrieval from pockets and such.

We do have a number of case options for the iPhone 12/12 Pro that are MagSafe compatible, so perhaps there is something else in our current lineup you'd be happier with. Feel free to take a closer look on our website, and definitely give our friendly Otters a call at 1-855-688-7269 with any questions and we'll always be happy to chat!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
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