Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Symmetry Series+ with MagSafe Carrying Case for Apple iPhone 12 and iPhone 12 Pro - Black
Average customer rating
4
(104 Reviews)
Rating breakdown 104 reviews
5 Stars
60
4 Stars
14
3 Stars
11
2 Stars
9
1 Star
10
78%of customers recommend this product.
(
68 out of
87)
Customer Reviews for OtterBox - Refurbished Excellent - Symmetry Series+ with MagSafe Carrying Case for Apple iPhone 12 and iPhone 12 Pro - Black
Posted by: adcperson
Verified Purchase:Yes
Fits my phone just right and has the satisfying click when I attach it to my magsafe charger unlike my older non-magsafe case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
Doesn’t protect the screen and camera
on September 8, 2021
Posted by: Disappointed customer
I just bought this case and going to buy a new one. I’ve always been a fan of otterbox cases. It’s very cheap feeling and the “raised” bevels around the screen and camera are barely raised. Very disappointed in the case and company
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , September 9, 2021
Hi there!
We're sorry to hear about your disappointment with your Symmetry Series+ with MagSafe! Rest assured, that case has been through hundreds of hours of design testing to ensure it will provide your phone with the protection OtterBox is known for. If you do end up running into any issues with your case, we have a great warranty, so feel free to give us a ring at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series+ with MagSafe! Rest assured, that case has been through hundreds of hours of design testing to ensure it will provide your phone with the protection OtterBox is known for. If you do end up running into any issues with your case, we have a great warranty, so feel free to give us a ring at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Chad
Verified Purchase:Yes
I've been buying Symmetry cases for every new iPhone I've bought for years now and I can't sing their praises enough. The case is the perfect blend of protection and a slim profile. It's definitely survived any drops that I've had, both out on the street and in my house. My favorite feature is the raised lip around the edge of the screen, since I like to lay my phone screen side down, I'm assure I won't accidentally scratch it that way. Honestly, as long as they keep making them, I don't think I'll ever get another case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Alice
Verified Purchase:Yes
I bought the symmetry otterbox with MagSafe. I love the slim design and the well made feel of this case. I love love it!! I debated about the color, because I was afraid it would show dirt. The spring snow beige is beautiful and I couldn’t be more pleased, as it does not show any smudges. I would buy all over again!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
Worst Otterbox Case Ever
on August 3, 2021
Posted by: OneOtter
Been using Otterbox cases for over the past decade. Normally the case outlives my phone. Quality of this case is not up to par. Had the case for probably about 10 months and it needs to be replaced. The rubber edges by the lightning port and volume rocker attached to the plastic backing.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , August 4, 2021
Hi there!
We're sorry to hear about the damage to your Symmetry Series+ with MagSafe! We appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so we'd be more than happy to get you a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
We're sorry to hear about the damage to your Symmetry Series+ with MagSafe! We appreciate your feedback, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so we'd be more than happy to get you a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Steve
Verified Purchase:Yes
I've always had an excellent when purchasing OtterBox products and this iPhone Symmentry series with MagSafe didn't disappoint at all! The fit and function is perfect. Couple this case with a OtterBox Screen Protector and you're protected against damage for a long time! This is my second OtterBox purchase in 8 years and likely won't be my last! OtterBox will secure your iPhone for years!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Dj212880
Verified Purchase:Yes
Bought for husbands phone. So far so good. He wishes the case came out a little bit higher over the camera because when he lays it flat down on the table it is not exactly flat it’s a little uneven because the case opening for the camera doesn’t sit higher than the camera so the camera is sticking out so when you lay it flat it becomes rocky! Hard to explain, but case doesn’t lay perfectly flat! However it is a good Mag slide case. Fits on his mag slide car holder perfect. and he’s already dropped his phone ones off of the kitchen table which isn’t very far to the ground but it hit the hardwood floor and everything was fine.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Lalobita
Verified Purchase:Yes
Well, my misconceptions about Otterbox were huge! Never considered them because I thought they were all clunky, masculine and ugly!!! Not so this case!! It is gorgeous - fashionable - thin and protective!!!! I’m so happy I got this. And their customer service team is unparalleled. SO helpful!! What a product and company. Love love it!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com