Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Symmetry Series+ with MagSafe Carrying Case for Apple iPhone 12 and iPhone 12 Pro - Black
Average customer rating
4
(104 Reviews)
Rating breakdown 104 reviews
5 Stars
60
4 Stars
14
3 Stars
11
2 Stars
9
1 Star
10
78%of customers recommend this product.
(
68 out of
87)
Customer Reviews for OtterBox - Refurbished Excellent - Symmetry Series+ with MagSafe Carrying Case for Apple iPhone 12 and iPhone 12 Pro - Black
Posted by: Parrot418
Verified Purchase:Yes
This case is very low profile but well built. My MagSafe wallet snaps on seamlessly.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: asher
Verified Purchase:Yes
The case is great. MagSafe works better than it does without the case. It’s thin and light. The color is great too. I got the Spring Snow with the blue iPhone 12. I do have a couple problems. It doesn’t feel safe. I have yet to drop my phone but it doesn’t feel like it’s going to protect it well, but don’t take my word for it that’s just how it feels. Also the case is impossible to take off. You may need to take it off a few times to make it easy but I’ve had this case for a couple weeks and I have not been able to take it off. So the case has its issues but if you don’t care about absolute protection and this is the case you want you want on your phone forever then this is the case for you.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4
Love the symmetry but pink case is BRIGHT
on February 14, 2021
Posted by: AppleAddict
I have always loved my Otterbox cases. I purchased this to work in tandem with the PopGrip Slide Stretch as this is the only recommended case that popsocket recommends to work with the iPhone 12 line.
I love the pink case, but I do have to say that it is MUCH brighter in person than it appeared to me on the website. I know this has to do a lot with the screen I'm viewing the case on and color differences but still, much brighter.
The one thing I don't like about this particular case is that due to the extremely light coloring, especially of the rubber around the front edges of the phone, it will get dirty easierc I have experience this in the past with several otterbox cases and that's typically why I lean towards cases with a darker rubber edge. We shall see what this one does.
Hoping that the combo of the Symmetry & PopGrip Slide, I can stop using the competitor case cause the rubber loop is very inconvenient and not as sturdy feeling as the Otterboxes.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: MelF
Verified Purchase:Yes
Perfect fit, sleek feel but still provides a good gripping surface. Otterbox still provides excellent protection. My only complaint is that my phone gets quite warm, almost hot, when charging on MagSafe. When I remove the case... doesn't get hot. My workaround for that is to charge for shorter periods of time.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Country45
Verified Purchase:Yes
Very happy with the case purchase for my iPhone 12.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
Not good
on February 28, 2021
Posted by: Pullinteeth68
My go to cases have been otterbox for years but not this one. 1) Weak with MagSafe. 2) It has literally caused pain. My pinky has a callus from how sharp the lower plastic is. Ive seem similar issues in other reviews. I normally love otterbox and the protection for my phone, but this case is awful. I’ll be looking for a new case now and returning this one.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , March 4, 2021
Hi there!
We're sorry to hear about your disappointment with your Symmetry Series+ with MagSafe! We greatly appreciate your feedback about the feeling of that case, and we'll be sure to let our engineers know about your experience. It's odd to hear that your MagSafe features aren't working well with your OtterBox. If you haven't returned your case yet, we'd be more than happy to look into your warranty options. Feel free to call us at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series+ with MagSafe! We greatly appreciate your feedback about the feeling of that case, and we'll be sure to let our engineers know about your experience. It's odd to hear that your MagSafe features aren't working well with your OtterBox. If you haven't returned your case yet, we'd be more than happy to look into your warranty options. Feel free to call us at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Personal_Jesus
Verified Purchase:Yes
I have purchased Otter box over the years. they have always been a solid choice for phone case. I recently purchased the new iPhone 12 with the fast charge. At the time of purchase, there wasn't an otter box case that would be able to use the magnetic charging without taking off the case. I purchase the apple one and it basically started to fall a part after the first month. I saw that otter had just came out with the new case that was magnetic charging compatible. This new case is absolutely perfect. Slim, strong and fits the phone perfectly. If your like me, I drop my phone all the time, so having the best case out there to make it bullet proof is a must. You get what you pay for.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Annie
Verified Purchase:Yes
Since I purchased my iPhone 12pro I have had a couple of other cases. I also have to have a pop socket,
Well this case is absolutely fantastic, I don’t feel like there’s a case at all!!! I got the pop socket slide just made for this case and it’s perfect,
So extremely satisfied,
Thanks Otterbox
Well this case is absolutely fantastic, I don’t feel like there’s a case at all!!! I got the pop socket slide just made for this case and it’s perfect,
So extremely satisfied,
Thanks Otterbox
I would recommend this to a friend!
Written by a customer while visiting otterbox.com