Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Symmetry Series+ with MagSafe Carrying Case for Apple iPhone 12 and iPhone 12 Pro - Black
Average customer rating
4
(104 Reviews)
Rating breakdown 104 reviews
5 Stars
60
4 Stars
14
3 Stars
11
2 Stars
9
1 Star
10
78%of customers recommend this product.
(
68 out of
87)
Customer Reviews for OtterBox - Refurbished Excellent - Symmetry Series+ with MagSafe Carrying Case for Apple iPhone 12 and iPhone 12 Pro - Black
Posted by: Alice
Verified Purchase:Yes
I bought the symmetry otterbox with MagSafe. I love the slim design and the well made feel of this case. I love love it!! I debated about the color, because I was afraid it would show dirt. The spring snow beige is beautiful and I couldn’t be more pleased, as it does not show any smudges. I would buy all over again!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
Not the otterbox i know
on January 26, 2022
Posted by: Hannes
I bought this case about 7 months ago and its tearing in 2 spots already. Ive bought otter cases for all of my phones since 2011 and they never broke for the life of the phone. Im a big fan u could say... Not impressed with this one.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , January 27, 2022
Hi there!
We're sorry to see that your Symmetry Series+ with MagSafe is damaged! We appreciate your feedback, and we'll be sure to let our design team know about your experience. The good news is, we have a stellar warranty, so we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
We're sorry to see that your Symmetry Series+ with MagSafe is damaged! We appreciate your feedback, and we'll be sure to let our design team know about your experience. The good news is, we have a stellar warranty, so we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
Great protection, looks great with Graphite iPhone 12 Pro. Always a fan of Otterbox symmetry. I will say, one downsside. Power button does not have the same easy click feel as volume buttons do.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
NOT drop safe
on April 3, 2023
Posted by: CCCCCC
NOT drop safe. The main reason I buy a case is to protect my phone in the event of a drop. I pulled my phone out to clean it today and found that the entire back glass of the phone was shattered. No damage at all to the case. Seeing as this was the most expensive otterbox case I've ever bought, it makes it that much more painful to find a broken phone.
Response from otterbox.comBy OtterBox, Customer Service Support, April 5, 2023
Hey there! We're sorry to hear about your unfortunate experience with the Symmetry Series+ case for your iPhone 12/Pro. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give our friendly Otters a ring at 1-855-688-7269 with any questions or if you'd like a new case.
Warm regards,
OtterBox Customer Support
Warm regards,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Jay S
Verified Purchase:Yes
I purchased this a few weeks ago. It is mag safe which works nicely. I do feel the Defender is a better protector but it is difficult to put on and off iPhone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: kburke
Verified Purchase:Yes
I'm really pleased with this case - it was worth waiting for (to have the MagSafe capability). It's durable without being bulky, it fully covers the phone and fits like a glove, and it easily slips into my pocket. I feel so much better having my gorgeous new phone protected by Otter!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: datgrt
Verified Purchase:Yes
Perfect fit for my new iPhone 12! Every iPhone I have ever had I always protect them with an OtterBox case. The Navy color looks nice with the new blue phone! Very pleased with my purchase!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Les C
Verified Purchase:Yes
The case is slim and very easy to install I like the raised edges to protect the screen. The MagSafe charging works great with the case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com