Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Symmetry Series+ with MagSafe Carrying Case for Apple iPhone 12 and iPhone 12 Pro - Black
Average customer rating
4
(104 Reviews)
Rating breakdown 104 reviews
5 Stars
60
4 Stars
14
3 Stars
11
2 Stars
9
1 Star
10
78%of customers recommend this product.
(
68 out of
87)
Customer Reviews for OtterBox - Refurbished Excellent - Symmetry Series+ with MagSafe Carrying Case for Apple iPhone 12 and iPhone 12 Pro - Black
Posted by: Jeff
Verified Purchase:Yes
Very sturdy but lightweight case. Buttons work much better than my previous case. Love magsafe charging.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
Great protection, looks great with Graphite iPhone 12 Pro. Always a fan of Otterbox symmetry. I will say, one downsside. Power button does not have the same easy click feel as volume buttons do.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting otterbox.com
Posted by: Ashley
Verified Purchase:Yes
My favorite case for my phone so far to date. Love the color and slim feel
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Eddie E
Verified Purchase:Yes
Slim case with MagSafe. My main concern is that the MagSafe connection doesn't feel to strong. I have dropped my phone and it would fly off. It easily slides off if you move it to the right or left but seems stronger if you left it up.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, March 8, 2022
We're sorry to hear you're not feeling overly confident in the magnetic capability of the Symmetry Series+ Case. Tough to say for sure if the internal MagSafe-compatible component of the case is functioning as intended, given that the jarring nature of an impact could certainly cause an accessory to come free. And separation will generally be easier side to side like you mentioned.
But we'd be more than happy to work with you on a brand-new warranty replacement just to make sure it's all going according to plan. Just give us a call at 1-855-688-7269 or drop a line through the link below and we'll be glad to help get one in the works.
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
But we'd be more than happy to work with you on a brand-new warranty replacement just to make sure it's all going according to plan. Just give us a call at 1-855-688-7269 or drop a line through the link below and we'll be glad to help get one in the works.
https://www.otterbox.com/en-us/warranty-claim
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: CoolArrows
Verified Purchase:Yes
While it does a good job protecting, this case is overpriced and colors are misleading. Also very slippery, I’ve dropped it quite frequently since purchasing. Also, it’s very uncomfortable to hold.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, March 8, 2022
While it's good to know the Symmetry Series+ Case has your vote of confidence in terms of protection, we were sorry to hear that you're otherwise feeling pretty underwhelmed.
Since this model doesn't quite seem to be all that you'd expected or hoped for, we're wondering if there's something else in our lineup that you'd ultimately be happier with. We're including a link for you to check out our options for your device, and please do feel welcome to give our friendly Otters a call at 1-855-688-7269 with any questions and we'll always be happy to chat!
https://www.otterbox.com/en-us/iphone-12-pro
Best,
OtterBox Customer Service Team
Since this model doesn't quite seem to be all that you'd expected or hoped for, we're wondering if there's something else in our lineup that you'd ultimately be happier with. We're including a link for you to check out our options for your device, and please do feel welcome to give our friendly Otters a call at 1-855-688-7269 with any questions and we'll always be happy to chat!
https://www.otterbox.com/en-us/iphone-12-pro
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting otterbox.com