Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Symmetry Series+ with MagSafe Carrying Case for Apple iPhone 12 and iPhone 12 Pro - Black
Average customer rating
4 out of 5
4
(104 Reviews)
Open Ratings Snapshot
Rating breakdown 104 reviews
5 Stars
60
4 Stars
14
3 Stars
11
2 Stars
9
1 Star
10
78%of customers recommend this product. 
(
68 out of 87
)
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Customer Reviews for OtterBox - Refurbished Excellent - Symmetry Series+ with MagSafe Carrying Case for Apple iPhone 12 and iPhone 12 Pro - Black
Customer Rating
5 out of 5
5
Perfect Case
on February 16, 2021
Posted by: Twileyskunk
Verified Purchase:Yes
Picked up this case and am very happy I did. Provides great protection while adding VERY little bulk. My phone bounced down the stairs the other day with ZERO cracked or scratches. Works perfect with MagSafe too.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Love the case but there is one flaw...
on March 22, 2021
Posted by: Cassandra
I am so happy and will continue to buy Otterbox cases. Love the slimmer case that this provides compared to the Defender I had for my last phone. Love the MagSafe feature. My only issue is that the rubber border is turning black. For as much as I paid to get the bright pink case, it’s disappointing and I wouldn’t recommend the colors when they don’t last being placed in a pocket. It makes my phone look dirty :-(
Response from otterbox.comBy OtterBox , Customer Service Team , March 24, 2021
Hi, Cassandra!

We're sorry to hear about the discoloration with your Symmetry Series+ with MagSafe! We appreciate your feedback, and we'll let the Otters in our design lab know about your experience. In the meantime, we have a wonderful warranty, so we'd be more than happy to get you taken care of with a replacement case. Feel free to call us at 1-855-688-7269, and we can get your claim started.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Not for me
on April 18, 2021
Posted by: Liee
Verified Purchase:Yes
Always bought outer box cases from iPhones but this particular model was not for me. It has no protective grips on the side and it can slide out of your hand easily. Outer box needs to improve this model and the step up design choices are very limited
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , April 20, 2021
Hi there!

We're sorry to hear that you're not loving the grip provided by your Symmetry Series+ with MagSafe! We appreciate your feedback, and we'll be sure to let our design team know about your experience. If you're looking for an OtterBox with a bit more grip, we'd suggest checking out our Defender Series case here: https://www.otterbox.com/en-us/iphone-12-pro-iphone-12/defender-series-case/77-65401.html#prefn1=featuresRefinements&prefv1=Rugged&start=1

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Great fit, great protection
on January 4, 2021
Posted by: Jeffola
Verified Purchase:Yes
I bought my son this case in black (without the Magsafe plate inside) and it fit and protected very well. Being stubborn and the fact that I used a MagSafe charger, I decided to order the Symmetry + in blue. Great fit, hold the mage safe charger much better than the non plus model and protects well.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Thicker on one side. Case wobbled
on February 1, 2021
Posted by: Overtime76
Verified Purchase:Yes
The case was either bent or thicker on one side but when I put it on a desk flat ... it would wobble. I returned it.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , February 4, 2021
Hi there!

We're sorry to hear about the troubles that you're having with your Symmetry Series case! It's certainly odd to hear that there was a "wobble" to your case, and we'll be sure to let our engineers know about your experience. We're bummed to hear that you ended up returning your case, but we hope you choose to give us another shot in the future!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Great case!
on February 14, 2021
Posted by: Ash21
Verified Purchase:Yes
I got this case because is is compatible with the mag safe feature and also because of the level of drop protection while not losing the slim design. I’ve had it for almost a month now and I love it! The color is great and it does a great job protecting my phone while not adding a lot of bulk.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Love it!
on April 30, 2021
Posted by: Bethany
Verified Purchase:Yes
I bought this otterbox case after getting a new phone because my last phone also had a symmetry case on it and protected it even after getting run over by a car. The pink color is very bright and vibrant, but I am not complaining! It is a fun case to have! Would 100% recommend to everyone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Snug fit and protects great
on June 18, 2021
Posted by: Leif
Verified Purchase:Yes
The case fits my iPhone 12 Pro very snug. The texture has just enough grip to not slip out of your hand, yet slides in your pocket nicely.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
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