Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Symmetry Series+ with MagSafe Carrying Case for Apple iPhone 12 and iPhone 12 Pro - Black
Average customer rating
4
(104 Reviews)
Rating breakdown 104 reviews
5 Stars
60
4 Stars
14
3 Stars
11
2 Stars
9
1 Star
10
78%of customers recommend this product.
(
68 out of
87)
Customer Reviews for OtterBox - Refurbished Excellent - Symmetry Series+ with MagSafe Carrying Case for Apple iPhone 12 and iPhone 12 Pro - Black
Posted by: Jdwoodoh
Verified Purchase:Yes
Overall Otterbox quality, I don’t think the embedded rubber at buttons and charging port will last 6 months, same materials as my previous case that only lasted 5 months.
Written by a customer while visiting otterbox.com
Posted by: Timmy
Verified Purchase:Yes
Great Case -Fits well and the magnet works great no complaints at all.
Written by a customer while visiting otterbox.com
Customer Rating
3
Is Not Magsae
on April 25, 2023
Posted by: LisaM
This looks like it would be a great case, the quality is great and the details are beautiful, but unfortunately the ones that were sent are not MAGSAFE. The first one I ordered came and it was Symmetry Series, not Symmetry Series + with MagSafe. I contacted Otterbox and they sent a second one that was also supposed to be Symmetry Series + withMagSafe, but it wasn't either. The representative I spoke to and I think the description on the website is incorrect, that it should be Symmetry Series Wireless Charging Compatible. So, if you want the MagSafe case, note that you may not get it. Otterbox customer service was great and I have the RMA to return both of the cases that were sent to me.
Response from otterbox.comBy OtterBox, Customer Service Support, April 26, 2023
Hey there Lisa! We're sorry to hear about this mixup with your Symmetry Series+ case! We appreciate this feedback and we will be sure to look into this further. We are happy to hear that one of our awesome Otters was able to get you taken care of, and if there is anything else that we can do to help turn this situation around for you, give us a buzz at 1-855-688-7269 and we would be happy to chat more!
Kindly,
OtterBox Customer Service
Kindly,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
Posted by: ssrobi
Verified Purchase:Yes
I love that my phone is protected and also works with MagSafe. My phone goes on all of my runs and I run a lot! This case keeps it safe and gives me piece of mind. Additionally, it fits securely on my MagSafe chargers and car adapters. I love it!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
NOT drop safe
on April 3, 2023
Posted by: CCCCCC
NOT drop safe. The main reason I buy a case is to protect my phone in the event of a drop. I pulled my phone out to clean it today and found that the entire back glass of the phone was shattered. No damage at all to the case. Seeing as this was the most expensive otterbox case I've ever bought, it makes it that much more painful to find a broken phone.
Response from otterbox.comBy OtterBox, Customer Service Support, April 5, 2023
Hey there! We're sorry to hear about your unfortunate experience with the Symmetry Series+ case for your iPhone 12/Pro. While we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. We can't extend our warranty to the device itself, as we aren't the manufacturer. We'd be more than happy to help with a brand new case though. Please give our friendly Otters a ring at 1-855-688-7269 with any questions or if you'd like a new case.
Warm regards,
OtterBox Customer Support
Warm regards,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: JerryGmoney
Verified Purchase:Yes
Color is good looking and the design is slim and protects the investment of your phone. It has a almost grippy type texture which works well.
Easy to slip the phone into the case and use!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: tahg
Verified Purchase:Yes
the color blue was different than expected. It is not just blue, it is a bright colt blue... with no other muted color options!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, March 24, 2023
Hi there! We're sorry to hear that you were a bit disappointed with the color of your case. What color options would you like to see more of? We would be happy to hear your feedback! Just give us a ring at 1-855-688-7269. We look forward to hearing from you.
Cheers,
OtterBox Customer Service
Cheers,
OtterBox Customer Service
Written by a customer while visiting otterbox.com
Posted by: PNelson
Verified Purchase:Yes
One of the best cases on the market. Durable, stylish, and it has the mag lock tech.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com