Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Symmetry Series+ with MagSafe Carrying Case for Apple iPhone 12 and iPhone 12 Pro - Black
Average customer rating
4
(104 Reviews)
Rating breakdown 104 reviews
5 Stars
60
4 Stars
14
3 Stars
11
2 Stars
9
1 Star
10
78%of customers recommend this product.
(
68 out of
87)
Customer Reviews for OtterBox - Refurbished Excellent - Symmetry Series+ with MagSafe Carrying Case for Apple iPhone 12 and iPhone 12 Pro - Black
Posted by: Steve
Verified Purchase:Yes
Fits well and is sleek and slim design that is easy to get in and out of pockets.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Wolf
Verified Purchase:Yes
Good case, but wish it had the part to cover the charging port.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1
OtterBox case failed.
on July 6, 2023
Posted by: StephenT
This case couldn't last two months. Bought this to replace Apple MagSafe case two months ago. Less than 3 foot drop destroyed while in the OtterBox case.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Support, July 7, 2023
We're sad to hear your iPhone suffered from such damage under the watch of one of our Symmetry Series+ cases. With that said, while we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. While we cannot extend our warranty to your device, as we are not the manufacturer, we would love to send you a brand-new case so you can get a fresh start once your phone is repaired.
Just give us a ring at 1-855-688-7269 and we would be happy to help.
Kindly,
OtterBox Customer Support
Just give us a ring at 1-855-688-7269 and we would be happy to help.
Kindly,
OtterBox Customer Support
Written by a customer while visiting otterbox.com
Posted by: Kevin
Verified Purchase:Yes
Standard High Quality Otter product I have come to expect
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Unhappy with otterbox mag
Verified Purchase:Yes
When I purchased this I thought it was a one piece case. I had to purchase a second piece to hold my phone the this folio connects via a magnet which does not hold well. I will use until I find a onepiece folio. Very unhappy with this product.
No, I would not recommend this to a friend.
Response from otterbox.comBy Customer Service, January 2, 2024
Hello! We apologize for the confusion. Our Symmetry Series case is a one piece case, but it is not a folio case. We are glad you found the folio options that can be attached to the case via MagSafe. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with any troubleshooting, questions, or a warranty replacement if there is a specific issue impacting your case.
Written by a customer while visiting otterbox.com
Posted by: Matthew
Verified Purchase:Yes
Slim, sturdy and works well with the wireless charger in my car.
Written by a customer while visiting otterbox.com
Posted by: iPhone user 200000789
Verified Purchase:Yes
This was just right so my iPhone would quickly grab the MagSafe charger!
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
An excellent and very good quality case, very happy with my purchase.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com