Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Symmetry Series+ with MagSafe Carrying Case for Apple iPhone 12 and iPhone 12 Pro - Black
Average customer rating
4
(104 Reviews)
Rating breakdown 104 reviews
5 Stars
60
4 Stars
14
3 Stars
11
2 Stars
9
1 Star
10
78%of customers recommend this product.
(
68 out of
87)
Customer Reviews for OtterBox - Refurbished Excellent - Symmetry Series+ with MagSafe Carrying Case for Apple iPhone 12 and iPhone 12 Pro - Black
Posted by: Andy
Verified Purchase:Yes
It’s been on my phone every since I got it! I love how thin and protective it is!! Top case
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Parrot418
Verified Purchase:Yes
This case is very low profile but well built. My MagSafe wallet snaps on seamlessly.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Les C
Verified Purchase:Yes
The case is slim and very easy to install I like the raised edges to protect the screen. The MagSafe charging works great with the case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Jeffola
Verified Purchase:Yes
I bought my son this case in black (without the Magsafe plate inside) and it fit and protected very well. Being stubborn and the fact that I used a MagSafe charger, I decided to order the Symmetry + in blue. Great fit, hold the mage safe charger much better than the non plus model and protects well.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: bradPDX
Verified Purchase:Yes
I have been a fan of Otterbox cases since they began, and I've had one on every phone since. I would have purchased a Defender but bought the Symmetry case for my daughters iPhone 12 because it's MagSafe compatible and the Defended isn't. Why can't Otterbox figure out how to make a MagSafe Defender case? The symmetry does the job, I guess, but it's clearly inferior to the Defender. By a lot. Also, the Symmetry is shipped in an envelope, not a box and by the time mine arrived...well let's just say it had been "pre-tested". The packaging inside was seriously crushed but the case survived. I guess it saves Otterbox money to do it that way. Again, meh.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 6, 2021
Hi bradPDX,
We're sorry to hear the Symmetry Series+ is just okay for you! Our Symmetry cases will have a rubber edging that will help with grip though. If you'd prefer a Defender case, we do have one with MagSafe available for the iPhone 12 Pro. Check it out: https://www.otterbox.com/en-us/iphone-12-pro-iphone-12/defender-series-xt-with-magsafe/77-80946.html#prefn1=featuresRefinements&prefv1=Works+with+MagSafe+Charger%7CMade+for+MagSafe&start=1
If you should have further questions or comments, please feel free to reach out here: https://www.otterbox.com/en-us/support
Best,
OtterBox
We're sorry to hear the Symmetry Series+ is just okay for you! Our Symmetry cases will have a rubber edging that will help with grip though. If you'd prefer a Defender case, we do have one with MagSafe available for the iPhone 12 Pro. Check it out: https://www.otterbox.com/en-us/iphone-12-pro-iphone-12/defender-series-xt-with-magsafe/77-80946.html#prefn1=featuresRefinements&prefv1=Works+with+MagSafe+Charger%7CMade+for+MagSafe&start=1
If you should have further questions or comments, please feel free to reach out here: https://www.otterbox.com/en-us/support
Best,
OtterBox
Written by a customer while visiting otterbox.com
Posted by: Unsatisfied customer
Verified Purchase:Yes
This case is not up to the standards that other cases have been. I have had otterbox since the iPhone 4. This is the first case I have had that didn’t protect the phone. My phone slipped out of my pocket and landed on the back side of the phone. It broke my camera lens.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 6, 2021
Hi there,
We're terribly sorry to hear your iPhone was damaged in the drop. While our products are designed to withstand a lot, they aren't 100% infallible in all drops or falls. We can't extend our policy to the device, as we aren't the manufacturer. If your OtterBox was damaged or you have further questions, please contact us here: https://www.otterbox.com/en-us/support
Sincerely,
OtterBox
We're terribly sorry to hear your iPhone was damaged in the drop. While our products are designed to withstand a lot, they aren't 100% infallible in all drops or falls. We can't extend our policy to the device, as we aren't the manufacturer. If your OtterBox was damaged or you have further questions, please contact us here: https://www.otterbox.com/en-us/support
Sincerely,
OtterBox
Written by a customer while visiting otterbox.com
Posted by: Greg
Verified Purchase:Yes
I like the case but wish it had a little more non slip grip on the sides. Also it need to ha e a better price point.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, January 5, 2021
Hi Greg,
We appreciate your feedback about your new Symmetry Series+ case, but we're sorry to hear it wasn't a home run for you. While our cases do come at a top-shelf price, that's because you're getting the top-shelf warranty, and customer service that goes along with your OtterBox! Not to mention the countless Otter-hours we invest in designing and testing our cases to ensure you're in the best of hands.
As for for something with a bit more grip, we'd recommend taking a peek at our Defender Series! Given its grippy outer silicone layer, it might be more your style.
If you have any other thoughts you'd like to share with us, please don't hesitate to send us a message through our support center!
https://www.otterbox.com/en-us/support
Happy New Year,
OtterBox Customer Service Team
We appreciate your feedback about your new Symmetry Series+ case, but we're sorry to hear it wasn't a home run for you. While our cases do come at a top-shelf price, that's because you're getting the top-shelf warranty, and customer service that goes along with your OtterBox! Not to mention the countless Otter-hours we invest in designing and testing our cases to ensure you're in the best of hands.
As for for something with a bit more grip, we'd recommend taking a peek at our Defender Series! Given its grippy outer silicone layer, it might be more your style.
If you have any other thoughts you'd like to share with us, please don't hesitate to send us a message through our support center!
https://www.otterbox.com/en-us/support
Happy New Year,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: datgrt
Verified Purchase:Yes
Perfect fit for my new iPhone 12! Every iPhone I have ever had I always protect them with an OtterBox case. The Navy color looks nice with the new blue phone! Very pleased with my purchase!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com