Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Symmetry Series+ with MagSafe Carrying Case for Apple iPhone 12 and iPhone 12 Pro - Black
Average customer rating
4
(104 Reviews)
Rating breakdown 104 reviews
5 Stars
60
4 Stars
14
3 Stars
11
2 Stars
9
1 Star
10
78%of customers recommend this product.
(
68 out of
87)
Customer Reviews for OtterBox - Refurbished Excellent - Symmetry Series+ with MagSafe Carrying Case for Apple iPhone 12 and iPhone 12 Pro - Black
Posted by: Frackster
Verified Purchase:Yes
My second, don’t leave home without it and don’t touch phone in home without it. Pay for it now or buy another phone later.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: TANK
Verified Purchase:Yes
Love the sleek look of the symmetry and the protection it provides.
Thank you for an awesome product!
Thank you for an awesome product!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Shari8890
Verified Purchase:Yes
Sleek design that makes it easier for me (I’m disabled) to hold and great color too …matches my Navel gear.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Mizsue
Verified Purchase:Yes
This is a great product! It has the protection that I need with the personalization that I love.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Steve
Verified Purchase:Yes
I've always had an excellent when purchasing OtterBox products and this iPhone Symmentry series with MagSafe didn't disappoint at all! The fit and function is perfect. Couple this case with a OtterBox Screen Protector and you're protected against damage for a long time! This is my second OtterBox purchase in 8 years and likely won't be my last! OtterBox will secure your iPhone for years!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Chad
Verified Purchase:Yes
I've been buying Symmetry cases for every new iPhone I've bought for years now and I can't sing their praises enough. The case is the perfect blend of protection and a slim profile. It's definitely survived any drops that I've had, both out on the street and in my house. My favorite feature is the raised lip around the edge of the screen, since I like to lay my phone screen side down, I'm assure I won't accidentally scratch it that way. Honestly, as long as they keep making them, I don't think I'll ever get another case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: adcperson
Verified Purchase:Yes
Fits my phone just right and has the satisfying click when I attach it to my magsafe charger unlike my older non-magsafe case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Richard
Verified Purchase:Yes
I've used OtterBox cases for my phones for almost a decade now and I've long loved using their products because I've always found the cases to have VERY grippy rubber. Thick, thin, I don't really care what the case looks like as long as it's GRIPPY and doesn't feel like it's going to slide out of my hand.
Based on this case and the Figura cases, I'm not sure I'll be using OtterBox products in the future. The hard plastic on the Symmetry+ case is great, it's stiff and gives me the impression it will protect my phone. However, what little rubber that is on the Symmetry+ case, is NOT grippy at all, which is no surprise given that there's hardly any rubber on the entire case. Additionally, the plastic itself has a very slight rough texture that's supposed to help with grip but it's almost smooth. How were these "pocket friendly" cases tested for usability? Did anyone actually HOLD their phones in these cases? Did anyone actually USE these cases during testing? These things are ridiculously slick compared to the very same Symmetry cases for the iPhone 11s. I have a Symmetry Clear case for my iPhone 11 Pro and while it has a slick clear back, the entire sides are WRAPPED with millimeters of grippy rubber. This Symmetry+ case has maybe 30% of the rubber from the case it supplanted!
The port covers are great and roomy, the volume buttons are responsive. However, the power button is almost unusable. It is a mere bump on the case and is not as tall as the volume buttons are...on the other side of the same case. This lack of button height makes the power button feel much more stiff and harder to press.
I feel this case misses the mark for the Symmetry line and certainly won't be going on my future phone purchases.
Response from otterbox.comBy OtterBox , Customer Service Team , September 22, 2021
Hi, Richard!
We're sorry to hear about your disappointment with your Symmetry Series+ with MagSafe! We appreciate your feedback about the grip with the case, and we'll be sure to pass your thoughts along to our design team. If you run into any other issues with your case, feel free to call us at 1-855-688-7269, and we'd be more than happy to get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series+ with MagSafe! We appreciate your feedback about the grip with the case, and we'll be sure to pass your thoughts along to our design team. If you run into any other issues with your case, feel free to call us at 1-855-688-7269, and we'd be more than happy to get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com