Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Symmetry Series+ with MagSafe Carrying Case for Apple iPhone 12 and iPhone 12 Pro - Black
Average customer rating
4
(104 Reviews)
Rating breakdown 104 reviews
5 Stars
60
4 Stars
14
3 Stars
11
2 Stars
9
1 Star
10
78%of customers recommend this product.
(
68 out of
87)
Customer Reviews for OtterBox - Refurbished Excellent - Symmetry Series+ with MagSafe Carrying Case for Apple iPhone 12 and iPhone 12 Pro - Black
Posted by: David R
Verified Purchase:Yes
I like and chose the OtterBox Symmetry because it is thin, easy to install, gives me great protection, and was available in the new color of my new phone, navy blue.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
2
Not good
on February 28, 2021
Posted by: Pullinteeth68
My go to cases have been otterbox for years but not this one. 1) Weak with MagSafe. 2) It has literally caused pain. My pinky has a callus from how sharp the lower plastic is. Ive seem similar issues in other reviews. I normally love otterbox and the protection for my phone, but this case is awful. I’ll be looking for a new case now and returning this one.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , March 4, 2021
Hi there!
We're sorry to hear about your disappointment with your Symmetry Series+ with MagSafe! We greatly appreciate your feedback about the feeling of that case, and we'll be sure to let our engineers know about your experience. It's odd to hear that your MagSafe features aren't working well with your OtterBox. If you haven't returned your case yet, we'd be more than happy to look into your warranty options. Feel free to call us at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Symmetry Series+ with MagSafe! We greatly appreciate your feedback about the feeling of that case, and we'll be sure to let our engineers know about your experience. It's odd to hear that your MagSafe features aren't working well with your OtterBox. If you haven't returned your case yet, we'd be more than happy to look into your warranty options. Feel free to call us at 1-855-688-7269, and we can get you helped out.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
4
Best slim protection case for iPhone 12 Pro
on February 27, 2021
Posted by: The dude
Verified Purchase:Yes
Bought this 3 weeks ago and loving the case super sleek and not bulky at all, would rate a 5 but wish the case had some rubber grip on the sides for better handling.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Country45
Verified Purchase:Yes
Very happy with the case purchase for my iPhone 12.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: JL350
Verified Purchase:Yes
Good product for sure but this color is NOT navy. It is Duke blue & I hate Duke. Wanted navy blue, but it cost to much to not use it and the hassle of sending it back.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, February 26, 2021
Hi JL350,
We're so sorry you're not satisfied with the color of this Symmetry Series + case. Graphics on various phone and computer screens can skew details sometimes.
Nevertheless, we're still confident this case will offer some of the best protection available to safeguard your investment, and we trust it will prove itself time and time again. If you're still unsure, feel free to touch base at (855) 688-7269 and we'd be happy to boost your confidence.
Best,
OtterBox Customer Service Team
We're so sorry you're not satisfied with the color of this Symmetry Series + case. Graphics on various phone and computer screens can skew details sometimes.
Nevertheless, we're still confident this case will offer some of the best protection available to safeguard your investment, and we trust it will prove itself time and time again. If you're still unsure, feel free to touch base at (855) 688-7269 and we'd be happy to boost your confidence.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Nancy
Verified Purchase:Yes
It fits fine, light and sure grip on phone, attractive color of snow beige. Magnetized exactly as required. No problems at all. I would recommend to those who aren’t heavy industrial users. Perfect for my use. This is my third otter box for iPhone and the best choice I have made.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Lance
Verified Purchase:Yes
Fits like a glove and doesn’t add a lot of bulk. Had a silicon case before but fit was not as nice and with kids my phone gets dropped on the floor. I feel confident the case will protect my iPhone 12 Pro.
Written by a customer while visiting otterbox.com
Posted by: Danielle
Verified Purchase:Yes
I love this phone case, it is a beautiful color and slim, but protective. One thing I wish is that the lock button was easier to press. I would definitely recommend this product to someone looking for slim protection! It withstands children throwing the phone as well!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com