Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Defender Series Modular Case for Apple iPhone X and XS - Black
Average customer rating
4 out of 5
4
(112 Reviews)
Open Ratings Snapshot
Rating breakdown 112 reviews
5 Stars
69
4 Stars
13
3 Stars
9
2 Stars
6
1 Star
15
83%of customers recommend this product. 
(
84 out of 101
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Refurbished Excellent - Defender Series Modular Case for Apple iPhone X and XS - Black
Customer Rating
5 out of 5
5
The only product that really protects your phone
on April 28, 2020
Posted by: Jay B
Verified Purchase:Yes
No other product comes even close to protecting your phone like.. Otter Box
I still have my iPhone 4 without a single finger print or a scratch on it..
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Great Product
on May 15, 2020
Posted by: Ricky14
Verified Purchase:Yes
I’ve had a otter box since I’ve had a iPhone. The defender case is great
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Replacement Holster
on May 19, 2020
Posted by: Yezz
Verified Purchase:Yes
My original holster broke, and for 2 months my work routine was affected by having to carry and fumble the phone in pockets.. I purchased a new holster and now I’m back to my normal work routine.. I’m happy Otterbox was able to supply an replacement.. Thank you...
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Worst ever
on May 31, 2020
Posted by: Mike
Verified Purchase:Yes
I’ve been waiting a month to get it and yet have to receive it
Response from otterbox.comBy OtterBox , Customer Service Team , June 3, 2020
Hi, Mike!

We're sorry to hear that you haven't received that Defender Series holster yet! We looked into your order, and we're seeing that it was delivered on the 15th of May. We'd recommend checking your mailbox if you have yet to do so. If you're still not seeing that package, then please reach out to our Customer Service Team here: https://www.otterbox.com/en-us/support

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Most dependable phone protector
on June 12, 2020
Posted by: Squirt Swift
Verified Purchase:Yes
I buy these because of durability an versatility an there the best.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Best PROTECTION Ever!
on June 30, 2020
Posted by: Tomn
Verified Purchase:Yes
I have an iPhone X that is over two years old and it looks and perform like it’s brand new out of the box because of my Defender Otter Box case. A great investment!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Worst service I have experienced
on July 6, 2020
Posted by: Judy
Verified Purchase:Yes
Not only did it take close to a month to get here... IT WAS THE WRONG ONE!!!!!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , July 9, 2020
Hi, Judy!

We're sorry to hear that you received the wrong case! Reach out to our Customer Service Team through the link below, and we'd be more than happy to get you helped out.

Contact us: https://www.otterbox.com/en-us/support

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Good product
on July 20, 2020
Posted by: Chuck
Verified Purchase:Yes
Don’t stand by warranty they didn’t even answer phone calls
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, July 21, 2020
Hi Chuck,

We're so sorry about the inconvenience. To keep our employees and community safe, our call center is temporarily closed. We can help you with a warranty below!

bit.ly/warrantyotter

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
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