Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Defender Series Modular Case for Apple iPhone X and XS - Black
Average customer rating
4 out of 5
4
(112 Reviews)
Open Ratings Snapshot
Rating breakdown 112 reviews
5 Stars
69
4 Stars
13
3 Stars
9
2 Stars
6
1 Star
15
83%of customers recommend this product. 
(
84 out of 101
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Refurbished Excellent - Defender Series Modular Case for Apple iPhone X and XS - Black
Customer Rating
5 out of 5
5
it works
on October 21, 2019
Posted by: Granpapapa
Verified Purchase:Yes
My prior one broke; happened before, too.I wish they would last as long as my phone does
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Good case
on December 17, 2019
Posted by: Sara
Verified Purchase:Yes
Nice case for my husband it is bulky
It did come with a clip that wasn’t in the description so don’t buy an extra clip like I did
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Great cover
on January 15, 2020
Posted by: Davids
Verified Purchase:Yes
Great case for my new iPhone Xs. Fits very snug around the phone and leaves the screen open so you can use the screen functions.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Best purchase ever
on January 18, 2020
Posted by: Todd
Verified Purchase:Yes
Very happy with purchase thank you make such a great product
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
I will enjoy this product
on February 19, 2020
Posted by: Gregg
Verified Purchase:Yes
I should had bought this many years ago. Glad I came to my senses
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Great Holster
on March 29, 2020
Posted by: Jdt92370
Verified Purchase:Yes
Love these so much that I bought 2. One is an extra.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Defender is still the best!
on April 21, 2020
Posted by: jdoll
Verified Purchase:Yes
As someone that is very hard on my phone, Defender is the only product I use.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Wish the product was stronger
on April 22, 2020
Posted by: Sharon
Verified Purchase:Yes
Hate the fact that they always break on the corners that snap and hold the phone in place
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, April 27, 2020
Hey Sharon,

We're so sorry this Defender Series holster broke on you. Our belt clips are tough, but they aren't 100% infallible, but the good news is we have a great warranty and we'd love to help you get a brand-new holster below.

bit.ly/warrantyotter

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
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