Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Defender Series Modular Case for Apple iPhone X and XS - Black
Average customer rating
4
(112 Reviews)
Rating breakdown 112 reviews
5 Stars
69
4 Stars
13
3 Stars
9
2 Stars
6
1 Star
15
83%of customers recommend this product.
(
84 out of
101)
Customer Reviews for OtterBox - Refurbished Excellent - Defender Series Modular Case for Apple iPhone X and XS - Black
Posted by: Jadedone1
Verified Purchase:Yes
My old one is super loose and ripping. This fits perfectly. The only thing is my pop socket won’t stick to it.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Mamatbird63
Verified Purchase:Yes
I bought this slip cover for my iPhone X which does not have the center icon. The slip cover has the hole for the icon. I can’t use it! The hole is already causing the back portion to be loose. I just put my old slip cover back on. Wasted money!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, May 30, 2019
Hey there Mamatbird63,
We sincerely apologize about any confusion surrounding our Defender series! This particular case actually has two separate parts, and there should be a hard plastic inner shell that goes underneath that rubber. The exterior slipcover then wraps around the shell to create the perfect Defender! Please feel free to follow the first link below to check out that inner plastic piece, and then if you'd like to take a look at the full Defender, you can click on second link afterwards. Should you have any additional questions, don't hesitate to call our wonderful Otters at 1-855-688-7269, and they'll be happy to chat!
iPhone X/Xs Defender Inner Shell:
https://www.otterbox.com/en-us/iphone-x-xs/defender-series-screenless-edition-shell/apl2-iph17-shell.html#start=1
iPhone X/Xs Full Defender Case:
https://www.otterbox.com/en-us/apple-iphone-x-apple-iphone-xs/defender-series-screenless-edition-case/77-59464.html#start=1
Cheers,
OtterBox Customer Service Team
We sincerely apologize about any confusion surrounding our Defender series! This particular case actually has two separate parts, and there should be a hard plastic inner shell that goes underneath that rubber. The exterior slipcover then wraps around the shell to create the perfect Defender! Please feel free to follow the first link below to check out that inner plastic piece, and then if you'd like to take a look at the full Defender, you can click on second link afterwards. Should you have any additional questions, don't hesitate to call our wonderful Otters at 1-855-688-7269, and they'll be happy to chat!
iPhone X/Xs Defender Inner Shell:
https://www.otterbox.com/en-us/iphone-x-xs/defender-series-screenless-edition-shell/apl2-iph17-shell.html#start=1
iPhone X/Xs Full Defender Case:
https://www.otterbox.com/en-us/apple-iphone-x-apple-iphone-xs/defender-series-screenless-edition-case/77-59464.html#start=1
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Daniel
Verified Purchase:Yes
i love it for work and sport always my cell whit me
Written by a customer while visiting otterbox.com
Posted by: Onamalia
Verified Purchase:Yes
It fits and works perfectly with my new phone! No problems with microphone or ports and screen is clear!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: IanD
Verified Purchase:Yes
I buy these for my iPhone X... but they’re not as durable as I think they should be; hence the reason I have to keep buying them ever so often.
Response from otterbox.comBy OtterBox , Customer Service Team , August 6, 2019
Hi there Ian!
We're sorry to hear that you're having issues with your iPhone X Defender Series holster. Did you know we have a great warranty? If you give us a ring at 1-855-688-7269, we'd be more than happy to get you a replacement for your damaged holster.
Best,
OtterBox Customer Service Team
We're sorry to hear that you're having issues with your iPhone X Defender Series holster. Did you know we have a great warranty? If you give us a ring at 1-855-688-7269, we'd be more than happy to get you a replacement for your damaged holster.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: G rock
Verified Purchase:Yes
I looked all over to replace my old holster for my Otter Box defender and bingo found it online! It was delivered in two days!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5
Easy and convenient way to carry your phone.
on September 27, 2019
Posted by: Howard
Verified Purchase:Yes
I bought this about a month ago and love how easy it is to access my phone single handedly. The belt clip has an extra feature, if you open the clip fully opened, the clip turns the holster into a side stand so you can watch a movie on the screen hands free. Great for Facetiming with my grand-daughter.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Steve
Verified Purchase:Yes
Easy to use, hold phone well and I would buy it again
I would recommend this to a friend!
Written by a customer while visiting otterbox.com