Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Defender Series Modular Case for Apple iPhone X and XS - Black
Average customer rating
4 out of 5
4
(112 Reviews)
Open Ratings Snapshot
Rating breakdown 112 reviews
5 Stars
69
4 Stars
13
3 Stars
9
2 Stars
6
1 Star
15
83%of customers recommend this product. 
(
84 out of 101
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Refurbished Excellent - Defender Series Modular Case for Apple iPhone X and XS - Black
Customer Rating
4 out of 5
4
Hope this one doesn’t break
on October 20, 2018
Posted by: Bart
Verified Purchase:Yes
Not a indestructible as advertised. After several drops one of the left side clips broke off. Tried a rubber band to keep it on but that was not safe, phone slipped our. New clip is tight and I hope strong.
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Got an extra holster just in case
on October 20, 2018
Posted by: Quiltmaker
Verified Purchase:Yes
I love Otterbox products. I always use one on my iPhones to protect my valued investments from breaking. I can't tell you how many times I have accidentally dropped my phone in parking lots after jumping out of the car, forgetting that I had put it on the seat while driving and swept it out as I got out, and it hit the parking lot. But it NEVER got broken. The Otterbox cushioned it EVERY time! The reason I bought a holster by itself this time is because I bought a new phone and the one time I had a problem with an Otterbox was MY problem because I caught it on my seat belt while jumping out of my dad's truck too quickly and it got caught and snapped the holster and broke it.. My new phone is a little bigger than my old phone and I'm REALLY having to be careful about that seat belt again....I figured I'd go ahead and buy an extra holster.....just in case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Works good
on October 30, 2018
Posted by: GAMedic
Verified Purchase:Yes
I’ve always carried my cell phones in a holster of some sort. This works great for holding my iPhone X in its Defender case. Ones I’ve had in the past have always broken by catching it on a seatbelt. The newer ones seem to hold up better. Only reason I had to buy this one was because I left one in a rental.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
My phone protector of choice
on December 12, 2018
Posted by: WingNut
Verified Purchase:Yes
Every phone since my IPhone 5 has been in a Otter Box Defender case. When I change phones, my old phone looks brand new. Can’t convince me to use any other case. My IPad 2 is in an Otter Box case too.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Love my purchase
on December 26, 2018
Posted by: Sirpinkskin
Verified Purchase:Yes
I love the feeling the Defender Series gives me when handling my phone. The non slippery feeling, the I won’t drop this phone feeling. The quality of the product makes it last a long time. Every phone or pad I buy I will be buying a otter product for sure.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Must be made more ruggedly
on January 7, 2019
Posted by: timdon123
Verified Purchase:Yes
My wife and I have used the Defender series case and holster for several iPhones. I have had no problems whatsoever. My wife on the other hand frequently breaks the holster, and always around the clip anchor area where the metal rod is secured.
I have had to acquire several holster for my wife.
I would like to suggest that the company engineers, designers and quality control personnel investigate ways to strengthen the holsters.
Respectfully submitted,
Timothy J Donovan
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Love it
on January 13, 2019
Posted by: Treyyyyyy
Verified Purchase:Yes
Bought this for my husband who loves it............
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Same great quality with no glass protection
on January 20, 2019
Posted by: Tina
Verified Purchase:Yes
I love the case as always but wish it came with the glass protection as on my last iPhone. I’ve ordered the new glass cover separately.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
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