Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Defender Series Modular Case for Apple iPhone X and XS - Black
Average customer rating
4
(112 Reviews)
Rating breakdown 112 reviews
5 Stars
69
4 Stars
13
3 Stars
9
2 Stars
6
1 Star
15
83%of customers recommend this product.
(
84 out of
101)
Customer Reviews for OtterBox - Refurbished Excellent - Defender Series Modular Case for Apple iPhone X and XS - Black
Posted by: skiierruss
Verified Purchase:Yes
It is great to be able to buy the individual components of my Otter Box Defender case so when they wear out or I break one I can easily replace just that component.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Stef
Verified Purchase:Yes
Durable, easy to grip, will actually protect the phone if drop it on its sides, corners, and back. Hopefully the surface is flat if it's dropped face down
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Biscut
Verified Purchase:Yes
This is my 4th Otterbox defender I’ve purchased. Wouldn’t have any other. Protects my phone (which has been dropped a couple of times), easy to carry with the clip, since I’m in and out of my truck all day. Keeps my hands free while checking in an out of shippers and receivers, so I don’t have to fish around a pocket trying to get my phone.
Staff on phone are friendly and knowledgeable about their product. No. Problem getting exactly what I needed, especially since I ordered the wrong holder at first.
Definitely would recommend this product to anyone
Staff on phone are friendly and knowledgeable about their product. No. Problem getting exactly what I needed, especially since I ordered the wrong holder at first.
Definitely would recommend this product to anyone
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: None
Verified Purchase:Yes
The clip wore out that locks
The phone to the case the cover for
The charger port broke off so I’ll ry again
So I bought another one hmmmmm
The phone to the case the cover for
The charger port broke off so I’ll ry again
So I bought another one hmmmmm
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: John
Verified Purchase:Yes
It was way too large. The same brand I already have so I assumed it would fit. Please return my purchase price.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, November 29, 2021
We're sorry to hear you're having such trouble with the Defender Series Holster. Just to make sure we're on the same page, are you attempting to use the piece with the rest of the Defender Series Case? That's definitely the only way it would work.
If that's not the issue, perhaps there is a mismatch between case and device. This specific holster (and the Defender Series Case it works with) is for use with either the iPhone X or the iPhone Xs. If you have a model other than one of these two then that would explain things.
Please give our friendly Otters a call at 1-855-688-7269 and we'll be glad to help get to the bottom of this curious situation and figure out the best path forward!
Kindly,
OtterBox Customer Service Team
If that's not the issue, perhaps there is a mismatch between case and device. This specific holster (and the Defender Series Case it works with) is for use with either the iPhone X or the iPhone Xs. If you have a model other than one of these two then that would explain things.
Please give our friendly Otters a call at 1-855-688-7269 and we'll be glad to help get to the bottom of this curious situation and figure out the best path forward!
Kindly,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: davecaldwell
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting otterbox.com
Posted by: Anonymous
Verified Purchase:Yes
This customer did not provide a text review.
Written by a customer while visiting otterbox.com
Posted by: Dr Jones
Verified Purchase:Yes
The rubber cover finally feels like a well fitted suit. Gradual stretching and breakdown of the rubber is frustrating, and this remedies that.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com