Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Defender Series Modular Case for Apple iPhone X and XS - Black
Average customer rating
4
(112 Reviews)
Rating breakdown 112 reviews
5 Stars
69
4 Stars
13
3 Stars
9
2 Stars
6
1 Star
15
83%of customers recommend this product.
(
84 out of
101)
Customer Reviews for OtterBox - Refurbished Excellent - Defender Series Modular Case for Apple iPhone X and XS - Black
Posted by: BigBob
Verified Purchase:Yes
When I purchased my iPhone 11 I instantly purchased an Otter Box to protect it. I had an OtterBox on my first iPhone and I knew from my experience that I would not be let down. Thank God that they make the OtterBox it is saved from having to replace my phone time and time again.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: James
Verified Purchase:Yes
I enjoy using the belt holster clip for my Iphone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: LFsr
Verified Purchase:Yes
Phone kept falling off, took it off after a few days
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , May 20, 2021
Hi there!
We're sorry to hear about your disappointment with your Defender Series holster! It's certainly odd to hear that your belt clip isn't securely holding onto your device, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so give us a ring at 1-855-688-7269, and we can get your holster replaced!
Best,
OtterBox Customer Service Team
We're sorry to hear about your disappointment with your Defender Series holster! It's certainly odd to hear that your belt clip isn't securely holding onto your device, and we'll be sure to let our design team know about your experience. In the meantime, we have a great warranty, so give us a ring at 1-855-688-7269, and we can get your holster replaced!
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Marianne2021
Verified Purchase:Yes
I had to buy another holster as they kept breaking. You did stand behind them but the shipping cost was almost as much and buying new so I bought new. So glad you have my size of iphone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Brian
Verified Purchase:Yes
I’ve bought the Defender case in past and was pleased with the quality. But it seems that your quality control has gone downhill. The holster doesn’t fit XS phone and it keeps falling out. I’ve had to duct tape the middle brace but it’s small help.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, May 26, 2021
Hey, Brian!
We're sorry to hear about your frustration with your Defender Series holster! Keep in mind, this case is designed to be used alongside the full Defender Series case, and will not be compatible with the device alone or other cases. If you are using that Defender Series, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
We're sorry to hear about your frustration with your Defender Series holster! Keep in mind, this case is designed to be used alongside the full Defender Series case, and will not be compatible with the device alone or other cases. If you are using that Defender Series, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you taken care of.
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Bobb
Verified Purchase:Yes
I am on my 3rd belt clip, but I work hard and this is a durable and easy to use product
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Mike
Verified Purchase:Yes
Great a simple thing that does it’s thing. Your clip the phone in your feel it click it stays in place the only reason I ever have to replace them is breaking the clip off the back getting caught on things
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: skiierruss
Verified Purchase:Yes
Otter Box is great for offering replacement components for the Otter Box Defender cases. It means having access to anything I need to keep my Otter Box case complete so it can continue to protect my phone.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com