Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Defender Series Modular Case for Apple iPhone X and XS - Black
Average customer rating
4 out of 5
4
(112 Reviews)
Open Ratings Snapshot
Rating breakdown 112 reviews
5 Stars
69
4 Stars
13
3 Stars
9
2 Stars
6
1 Star
15
83%of customers recommend this product. 
(
84 out of 101
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Refurbished Excellent - Defender Series Modular Case for Apple iPhone X and XS - Black
Customer Rating
5 out of 5
5
Love it
on February 27, 2021
Posted by: Bodine
Verified Purchase:Yes
Broke corner of case but it’s a great product, gets abused regularly but phone stays safe
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Wrong size wrong product
on March 5, 2021
Posted by: LuiA
Verified Purchase:Yes
Could not use it , sku not available wish more detail about item
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, March 8, 2021
Hi there!

We're sorry to hear about your frustration with your Defender Series holster. Keep in mind, this belt clip is designed to be used alongside the full Defender Series case, and will not be compatible with the device alone or other cases. If you are using that Defender Series, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269, and we can get you taken care of.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Holster
on March 13, 2021
Posted by: BFH57
Verified Purchase:Yes
Liked all the features, rigid, clip, stand on edge and fit nicely over defender case. Simply snapped off the side fastener after 3rd day of use. Wouldn’t deter me from purchasing again but will use extreme caution with holstering the phone
Response from otterbox.comBy OtterBox, Customer Service Team, March 15, 2021
Hi there,

We're so sorry this holster broke after only 3 days. We assure you this is anything but normal. If you're willing to give this one more shot, we'd be happy to take things from the top with a warranty replacement case here: bit.ly/warrantyotter

If you're having trouble with that form, please feel free to give us a call at (855) 688-7269 and we'd be happy to help!

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Durable and effecy
on March 22, 2021
Posted by: Hoggy
Verified Purchase:Yes
I have had more than one Otterbox on different phones. It works no matter what I put it on
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Best Holster by Far...
on March 29, 2021
Posted by: Harry
Verified Purchase:Yes
This is by far the Greatest holster on the market!!! Light weight, Strong, and Good looking.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
4 out of 5
4
Good buy
on March 30, 2021
Posted by: Tim1
Verified Purchase:Yes
I bought this, I like carry on my belt, but unfortunately I bought the wrong one
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
3 out of 5
3
Durability of your Holster sucks
on April 19, 2021
Posted by: Rich
Verified Purchase:Yes
I am glad that I can mail order the holster directly ! Before I always ended up buying a new complete set. Even when I would get Otterbox to replace the holster, you made difficult. Your actual phone case is top notch. I wouldn’t give you a “C” on your holder ! It breaks way too easily. You needed to fire your holster design team and find a new team !
Respectfully
Richard Graham
Response from otterbox.comBy OtterBox , Customer Service Team , April 21, 2021
Hi, Rich!

We're sorry to hear that you've had so much trouble with your OtterBox holsters! We appreciate your feedback, and we'll be sure to get your thoughts passed along to our design team. Keep in mind, we have a great warranty, so if something happens to your current belt clip, we'd be more than happy to get it replaced. Simply call us at 1-855-688-7269, and we can get you helped out.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Never buying again
on April 24, 2021
Posted by: Ffff
Verified Purchase:Yes
I was over charged for belt clip that keeps breaking!
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, April 26, 2021
Hi there!

We're sorry to hear that you were having troubles with the holster on your Defender Series case! That's certainly unusual, and we'll be sure to let our engineers know about your experience. In the meantime, we have a great warranty, so if you do run into any other issues with your case, please don't hesitate to reach out to our helpful Customer Service Team at 1-855-688-7269.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
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