Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Defender Series Modular Case for Apple iPhone X and XS - Black
Average customer rating
4
(112 Reviews)
Rating breakdown 112 reviews
5 Stars
69
4 Stars
13
3 Stars
9
2 Stars
6
1 Star
15
83%of customers recommend this product.
(
84 out of
101)
Customer Reviews for OtterBox - Refurbished Excellent - Defender Series Modular Case for Apple iPhone X and XS - Black
Posted by: Pamela
Verified Purchase:Yes
I have been using otter boxes for over 8 years , and I love them . For some reason you remove the screen cover how ridiculous. I had to buy a plastic screen cover to protect from scratches and cracks.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team, October 1, 2018
Dear Pamela,
Our sincerest apologies that you're feeling slightly dissatisfied with the decision to forego the built-in screen protector on this Defender series! This verdict was reached because we truly feel that any sort of integrated screen shield might cause touch sensitivity issues and hindrance with the curved device display. Rest assured, this unit was still tested and engineered to provide the best protection possible for your iPhone!
If you run into any additional questions or comments regarding this, please feel welcome to reach out to our friendly representatives at 1-855-688-7269, They'll be more than happy to help out!
Sincerely,
OtterBox Customer Service Team
Our sincerest apologies that you're feeling slightly dissatisfied with the decision to forego the built-in screen protector on this Defender series! This verdict was reached because we truly feel that any sort of integrated screen shield might cause touch sensitivity issues and hindrance with the curved device display. Rest assured, this unit was still tested and engineered to provide the best protection possible for your iPhone!
If you run into any additional questions or comments regarding this, please feel welcome to reach out to our friendly representatives at 1-855-688-7269, They'll be more than happy to help out!
Sincerely,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Firemanemt198
Verified Purchase:Yes
Great product, if you spend that much on a phone spend a little more to protect it. The only reason I have to replace my cover is because my Labrador puppy chewed it.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: KTCooper69
Verified Purchase:Yes
The only frustration with Otterbox products is the limited selection of colors. Especially for the iPhone X.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: JimK
Verified Purchase:Yes
I purchased this replacement holster after my first one broke. Less than 1 month old. This product has a severe design weakness. The latch breaks loose with little stress. I will never recommend this product to anyone.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox, Customer Service Team, August 21, 2018
Hey JimK,
We're sorry to hear that this Defender belt clip is acting a bit delicate! For future reference, please note that our friendly Otters are willing to replace any damaged products, including holsters, under our awesome warranty. Feel free to give them a call at 1-855-688-7269 with any warranty needs, and they'll always be happy to help!
Cheers,
OtterBox Customer Service Team
We're sorry to hear that this Defender belt clip is acting a bit delicate! For future reference, please note that our friendly Otters are willing to replace any damaged products, including holsters, under our awesome warranty. Feel free to give them a call at 1-855-688-7269 with any warranty needs, and they'll always be happy to help!
Cheers,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Posted by: Miguel
Verified Purchase:Yes
I like the Defender series for all my iPhones. My only constructive criticism would be that the actual “belt clip” be a lot more sturdier. Seemingly, the break too easily.
Thanks
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: MandaE
Verified Purchase:Yes
I always know that my fiancees phone is gonna be protected to the fullest!!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Dave f
Verified Purchase:Yes
I bought a replacement holster because I lost the last one, love the security it gives me when I lock my phone into it
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: JoeDubz
Verified Purchase:Yes
I am a bit clumsy and though careful with my last phone I cracked the screen twice. With new phone I have even been more protective of, yet I dropped it twice already with no effect with my Otter Box. The best
I would recommend this to a friend!
Written by a customer while visiting otterbox.com