Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Defender Series Modular Case for Apple iPhone X and XS - Black
Average customer rating
4
(112 Reviews)
Rating breakdown 112 reviews
5 Stars
69
4 Stars
13
3 Stars
9
2 Stars
6
1 Star
15
83%of customers recommend this product.
(
84 out of
101)
Customer Reviews for OtterBox - Refurbished Excellent - Defender Series Modular Case for Apple iPhone X and XS - Black
Posted by: GAMedic
Verified Purchase:Yes
I’ve always carried my cell phones in a holster of some sort. This works great for holding my iPhone X in its Defender case. Ones I’ve had in the past have always broken by catching it on a seatbelt. The newer ones seem to hold up better. Only reason I had to buy this one was because I left one in a rental.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Quiltmaker
Verified Purchase:Yes
I love Otterbox products. I always use one on my iPhones to protect my valued investments from breaking. I can't tell you how many times I have accidentally dropped my phone in parking lots after jumping out of the car, forgetting that I had put it on the seat while driving and swept it out as I got out, and it hit the parking lot. But it NEVER got broken. The Otterbox cushioned it EVERY time! The reason I bought a holster by itself this time is because I bought a new phone and the one time I had a problem with an Otterbox was MY problem because I caught it on my seat belt while jumping out of my dad's truck too quickly and it got caught and snapped the holster and broke it.. My new phone is a little bigger than my old phone and I'm REALLY having to be careful about that seat belt again....I figured I'd go ahead and buy an extra holster.....just in case.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Bart
Verified Purchase:Yes
Not a indestructible as advertised. After several drops one of the left side clips broke off. Tried a rubber band to keep it on but that was not safe, phone slipped our. New clip is tight and I hope strong.
Written by a customer while visiting otterbox.com
Posted by: Tina
Verified Purchase:Yes
Love my otter box! Loved that I was able to pick my colors. Had my last one for 2 years on my iPhone 6s.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Make may
Verified Purchase:Yes
I will only buy otter box for my iPhone. The defender is the best!
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Customer
Verified Purchase:Yes
I highly recomend this product . I was using it for a long time and really protect my phone as they said
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Carol
Verified Purchase:Yes
My father in law and I are very pleased with your products. He had recently broke his clip and was in search of a new one until I decided to take a look on the site to see if we could find the one he had previously. So I found one not knowing if it was the same one before. When he received it, he was filled with joy and called to say that he was very happy and the clip he got fit perfect
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Posted by: Txcheddar
Verified Purchase:Yes
Same quality as I have come to expect from Otter Box. I have never used anything other than otter box. DOES NOT include a screen protector. For the price one should be included. I will not be buying another one without a screen protector included.
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team, October 3, 2018
Hey Txcheddar,
We apologize that you're not totally loving the screenless style of this Defender series! We purposely decided to not include a built-in screen protector on this design in order to offer full, uninterrupted access to the curved display. Any sort of integrated shield could potentially cause a decrease in touch response, which is not the sort of seamless experience that we're going for!
For those that are looking for additional protection and peace of mind upfront, so to speak, we do offer an Alpha Glass screen protector that matches perfectly with the Defender case. Please feel free to check it out via the link below, and give our friendly Otters a call at 1-855-688-7269 with any further questions!
https://www.otterbox.com/en-us/apple-iphone-x-apple-iphone-xs/alpha-glass-screen-protector/77-59675.html#start=1
Best,
OtterBox Customer Service Team
We apologize that you're not totally loving the screenless style of this Defender series! We purposely decided to not include a built-in screen protector on this design in order to offer full, uninterrupted access to the curved display. Any sort of integrated shield could potentially cause a decrease in touch response, which is not the sort of seamless experience that we're going for!
For those that are looking for additional protection and peace of mind upfront, so to speak, we do offer an Alpha Glass screen protector that matches perfectly with the Defender case. Please feel free to check it out via the link below, and give our friendly Otters a call at 1-855-688-7269 with any further questions!
https://www.otterbox.com/en-us/apple-iphone-x-apple-iphone-xs/alpha-glass-screen-protector/77-59675.html#start=1
Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com