Customer reviews from otterbox.com
OtterBox - Refurbished Excellent - Defender Series Modular Case for Apple iPhone X and XS - Black
Average customer rating
4 out of 5
4
(112 Reviews)
Open Ratings Snapshot
Rating breakdown 112 reviews
5 Stars
69
4 Stars
13
3 Stars
9
2 Stars
6
1 Star
15
83%of customers recommend this product. 
(
84 out of 101
)
Best Buy Privacy Policy
Customer Reviews for OtterBox - Refurbished Excellent - Defender Series Modular Case for Apple iPhone X and XS - Black
Customer Rating
5 out of 5
5
Yes this is worth the price
on October 11, 2020
Posted by: njablitz
Verified Purchase:Yes
I was so happy I could order a new holster without the case. Mine broke and I looked on Otter Box to see if I could order it separately. Thank you for making this an easy/ affordable purchase.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
The belt clip on case didn’t fit my iPhone XR
on October 30, 2020
Posted by: RonsXR
Verified Purchase:Yes
I specified I needed a belt clip on for my iphoneXR and it was too small for my iphoneXR.
No, I would not recommend this to a friend.
Response from otterbox.comBy OtterBox , Customer Service Team , November 2, 2020
Hi, Ron!

We're sorry to hear about any confusion with your recent purchase! We looked into your order, and we're seeing that you selected the iPhone X/Xs Defender Series holster with your recent purchase. The good news is, we have a great Customer Service Team, so we're more than happy to get you helped out with a return. Simply reach out to us here: https://www.otterbox.com/en-us/contact-us

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Great product and pleasant customer service.
on November 6, 2020
Posted by: John
Verified Purchase:Yes
I bought two of them so that I'd have a spare if they break again.
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Not a good purchase
on December 14, 2020
Posted by: Michael
Verified Purchase:Yes
Did not use it is the wrong item I needed the holster for the iPhone X max the largest iPhone Of the 10 series I would like to send it back
Response from otterbox.comBy OtterBox, Customer Service Team, December 18, 2020
Hi Michael,

We're so sorry some wires got crossed during the purchase of this Defender Series case. While the title and description state this case is for the iPhone X/Xs, we understand how it could be missed.

We'd be happy to set up a return for you below or feel free to contact us here and we'd love to help: bit.ly/ContactOtter

bit.ly/OBreturns

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
2 out of 5
2
Clip breaks too easy
on December 22, 2020
Posted by: Isell Ubuy
Verified Purchase:Yes
This is the 5th clip since buying the original defender case. The retaining portion of the clip is not built to last. I like the stance it provides but I hate the quality.
Response from otterbox.comBy OtterBox, Customer Service Team, December 29, 2020
Hi there,

We're so sorry this Defender Series case belt clip didn't go the distance this time around!

For safety reasons, our holsters were designed with safe breaking points so our customers don't get into any sticky situation. The good news is we're always happy to replace belt-clips under our warranty. Please feel free to click on over to our online Support/Warranty page below and we'd love to help!

bit.ly/warrantyotter

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
Just what I needed
on January 26, 2021
Posted by: Cupid II
Verified Purchase:Yes
Was very happy with my purchase would purchase this product again
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
Customer Rating
1 out of 5
1
Wrong size
on January 30, 2021
Posted by: Nickee
Verified Purchase:Yes
It’s to small can’t get in touch with nobody chat now online say they can’t help me call 1800 number call that between 10 n 2 and nobody answer I just wanna exchange for the right size I didn’t think it was going to be so difficult
I would recommend this to a friend!
Response from otterbox.comBy OtterBox, Customer Service Team , February 3, 2021
Hi there!

We're sorry to hear about any confusion with your recent order, and we're bummed to hear that you were having trouble reaching our Customer Service Team. We've gone ahead and started an RMA for you, so you should see that email in your inbox. If you run into any other issues, please don't hesitate call our helpful Customer Service Otters at 1-855-688-7269.

Best,
OtterBox Customer Service Team
Written by a customer while visiting otterbox.com
Customer Rating
5 out of 5
5
good purchase
on February 22, 2021
Posted by: none
Verified Purchase:Yes
very good customer service-would purchase again in future if needed
I would recommend this to a friend!
Written by a customer while visiting otterbox.com
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