Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,241 Reviews)
Rating breakdown 149,241 reviews
5 Stars
97,753
4 Stars
28,049
3 Stars
10,432
2 Stars
5,404
1 Star
7,603
85%of customers recommend this product.
(
52,646 out of
61,781)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Posted by: Anonymous
from Port Orange, FL
Verified Purchase:Yes
I need to be able to file a 1040X, to amend a return originally filed and accepted using Turbotax. I inadvertently filed a complete 1040SR, with was of course rejected. Now HRB refuses to allow me to file the amended 1040X, citing the aforementioned rejection. Your agents were unable to guide me as to how to convince the HRB software to go ahead and e-file the 1040X. Else, I will be forced to print/mail the amended return. Does HRB software permit this desired action? If so, why couldn't the agent guide me? Would appreciate a response here.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, May 4, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: amsl
from Michigan
Verified Purchase:Yes
I have used H & R Block for years. The interview process is thorough but easy to follow. I can easily get help if there is a question I am not sure about. The fact that information from the last year's form is brought into the current form is especially time saving.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, May 4, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: lgf03
from Maryland
Verified Purchase:Yes
H&R Block Deluxe Software is an excellence choice for preparing tax returns.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Maria, Social Media Team, May 4, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock
Posted by: natash1
from New Mexico
Verified Purchase:Yes
I was unable to download 1099s directly into the program. I entered manually but wanted to double check entries but was unable to do so. I used a MacBook air for doing my taxes.
Cons: Hard to import documents
Response from HRBlockBy Lexis, Social Media Team, May 4, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from St. Paul, MN
Verified Purchase:Yes
I have been using for years and appreciate the guidance. The question driven guidance simplifies the process and gives me confidence in the results.
Pros: Easy to prepare, Maximizes refund
I would recommend this to a friend!
Value
3
Response from HRBlockBy Lexis, Social Media Team, May 4, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Joey588
Verified Purchase:Yes
All good except when I went to electronically submit my PA State return. Entered my credit card and the return was rejected. Had to re-enter card to submit and essentially charged twice. Had to go through my bank to get the 2nd charge removed.
Value
5
Response from HRBlockBy Lexis, Social Media Team, May 4, 2026
We appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: Greg62
Verified Purchase:Yes
I have used your software for many years, but have noticed it is getting more complicated to use. Couple of examples:
1) When getting ready to Efile federal, it asks if my wife filed the previous year. Never seen this before, and feel it was not necessary as my wife and I have filed jointly for all the years using this software - so it should already know. It was unclear if I should answer yes or no - as technically she did file with me jointly. I called the help desk and they could not satisfactory answer my question and even requested I contact local office for clarification.
2) When checking for accuracy, it highlights data information for clarification (not necessarily errors). When I update and clarify the info, it does not recognize that I have reviewed it, clarified and completed the data. Still flags as potential data error.
3) I have capital losses that are being carried forward from previous years, system does not highlight this fact (although it does mention it at one point in the process). I want to specifically see it in the "Go To" section
1) When getting ready to Efile federal, it asks if my wife filed the previous year. Never seen this before, and feel it was not necessary as my wife and I have filed jointly for all the years using this software - so it should already know. It was unclear if I should answer yes or no - as technically she did file with me jointly. I called the help desk and they could not satisfactory answer my question and even requested I contact local office for clarification.
2) When checking for accuracy, it highlights data information for clarification (not necessarily errors). When I update and clarify the info, it does not recognize that I have reviewed it, clarified and completed the data. Still flags as potential data error.
3) I have capital losses that are being carried forward from previous years, system does not highlight this fact (although it does mention it at one point in the process). I want to specifically see it in the "Go To" section
Response from HRBlockBy Lexis, Social Media Team, May 4, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Rob68NF
from Niagara Falls, NY
Verified Purchase:Yes
This is the second year in a row that I used it. It's easy to use and I'll use next year.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
4
Response from HRBlockBy Maria, Social Media Team, May 4, 2026
We’re so happy to hear you had a great experience. We appreciate your business and thank you for the valuable feedback.
Written by a customer while visiting HRBlock