Customer reviews from HRBlock
H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Average customer rating
4.4
(149,239 Reviews)
Rating breakdown 149,239 reviews
5 Stars
97,752
4 Stars
28,049
3 Stars
10,432
2 Stars
5,403
1 Star
7,603
85%of customers recommend this product.
(
52,646 out of
61,780)
Customer Reviews for H&R Block - Tax Software Deluxe + State 2025 PC/Mac [Key Card] - Windows
Customer Rating
3
Where am I?
on July 13, 2026
Posted by: DLB Loc
from englewood NJ
I am never quit sure wherre I am in the program. This is especially obvious when inserting info related to different jobs,
Cons: Time consuming
Value
3
Response from HRBlockBy Asiya, Social Media Department, July 14, 2026
Hi, thank you for sharing your feedback with us. We're truly sorry to hear that your experience fell short of expectations. At H&R Block, we're committed to delivering exceptional service, and we regret that we missed the mark this time. Please reach out to our support team at 1-800-472-5625 so we can better understand your concerns and make things right.
Written by a customer while visiting HRBlock
Posted by: DanTheMan2
from Colorado Springs, CO
Verified Purchase:Yes
I've used H&R Block tax software since the 1980's (previously TaxCut) and have had no problems. I tried the Business version a couple of years back and found it to be more complicated, so have gone back to the Premium since it handles K-1 income from my business just fine.
Pros: Easy to prepare, Fast
Value
4
Response from HRBlockBy Asiya, Social Media Department, July 8, 2026
Thank you for your continued loyalty and support over the years! We're delighted to hear that H&R Block has been a trusted part of your tax preparation since the TaxCut days. We also appreciate your feedback on the Business version and are glad to know that Premium continues to meet your needs, including handling your K-1 income. Thank you for sharing your experience and for being a valued customer!
Written by a customer while visiting HRBlock
Customer Rating
5
EASY TO USE
on July 7, 2026
Posted by: SH716
from Kentucky
This program is so easy to use and to follow the directions given.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, July 8, 2026
Hello, thank you for your kind words! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we appreciate your business. Thank you for your valuable feedback, and we hope to see you again soon!
Written by a customer while visiting HRBlock
Customer Rating
4
No Tax Bracket Information
on July 7, 2026
Posted by: JohnO1
I think the product is basically fine but I think it lacks useful next year tax guidance. The guidance stuff it produces is pretty meek. I couldn't even find my current tax bracket anywhere within the product!
Response from HRBlockBy Asiya, Social Media Department, July 8, 2026
Hello, we appreciate your time in sharing this with us! Please feel free to contact us at 1-800-472-5625 if we can help to make you have a 5-star experience. Your feedback is important to us!
Written by a customer while visiting HRBlock
Posted by: TXSS
from NC
Verified Purchase:Yes
Too difficult to understand. It is not user friendly !!!!
Cons: Time consuming, Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Asiya, Social Media Department, July 8, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Comprehensive yet not overwhelming
on July 5, 2026
Posted by: Nate947
from New York
I have been using this software for years. I tried Turbo Tax one year and found it comparable but I found the TT charges more for its software for pretty much the same and having been used to the way H&R Block does things that it makes sense for me to stick with it. H&R is quite easy to use so why switch.
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sydney, Social Media Department, July 6, 2026
We are so happy to hear about your great experiences! We appreciate your time & business, and thank you for taking time out of your day to provide us with valuable feedback! We look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Customer Rating
1
Support for dealing with IRS problems is poor!!!
on July 4, 2026
Posted by: Lack of Support
from New York
Verified Purchase:Yes
I have a problem with my return and I was offered no help at all. First I had to chat with AI and then I was turned over to My Answer. I have had experience with them before and they are not subject matter experts!
They are generalist ( I got the same folks when trying to resolve a problem about a cruise on which I am booked)
They are generalist ( I got the same folks when trying to resolve a problem about a cruise on which I am booked)
No, I would not recommend this to a friend.
Response from HRBlockBy Maria, Social Media Team, July 7, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800- 472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
Horrible
on July 3, 2026
Posted by: bob100350
Unhappy with this software package. Thought I submitted my forms back in March only to find out that they were still not submitted in July! Never buying this again.
Pros: Easy to prepare
Cons: Time consuming, Hard to import documents
Value
4
Response from HRBlockBy Tra Social Media Team, July 6, 2026
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock